INFINITY ROOFING

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My experience with them was very well. It was good.

Our insurance agent recommended Infinity Roofing. Jason came by and gave me a fair estimate. Within a week the crew came and installed the new roof in one day. A minor mistake was immediately corrected and the roof looks absolutely super. The house has never looked so good. Love it!

After hail damage to our roof, we called several roofers for estimates. Based on price, details provided by the salesman, and Angie's List we chose Infinity Roofing. Our salesman, Jonathan Quinn, thoroughly explained all options available and kept us informed of all details of the process. There was a wait time of a couple of months before work could begin, since so many houses had been damaged. When roofing day arrived, supplies were delivered to our roof and to a convenient spot (for us) on our driveway. Panels of plywood were placed around the house to protect windows, siding, and landscaping. Workers worked hard from dawn to dusk daily. They were professional and cleaned up every day. We were impressed with how quickly the work was done and also how clean our yard and driveway were afterwards.
In December, we finally had enough rain to and quot;testand quot; the roof. There was a little leak in the corner of one of the skylights. I called and immediately someone was sent out to remove the skylight, make the repairs, and replace the skylight. A few days later, a representative from Infinity called to make sure we were satisfied (we were) and asked if the ceiling had been stained. I said it was only a little area, I wasn't too concerned about it. They insisted on fixing the damage. They sent out a painter twice to make sure the little spot was as good as new.
This company does good work. Their prices are competitive. Most importantly, they are responsive to the customer, before, during and after they do the work. Any time I called, I was helped right away. I would definitely recommend this company to anyone needing a new roof.

It could not have gone better. I was impressed since day one with their sales presentation and salesman. He was very polite, curtious, informative and profesional. Their price was also reasonable. The day of the roofing went very smoothly as well and it was completed in just 2 days. The yard was spotless after they left and the roof looks great. I would highly recommend them!

They actually did a good job of reroofing, but did not do a good job of coordinating and addressing the needs of the customer. I have a real concern that Jeff will repair any leakage once I paid the bill.

I think that Infinity Roofing is average. They performed the service contracted adequately. I can't really comment on the quality as the roof has not stood the test of time yet (only time can tell if the installation deserves an and quot;Aand quot;).. I do feel that Infinity needs to work on it's communication. I had to wait for several weeks to get an estimate, and then there was an item that was required by city code, and of course cost extra, that was not mentioned until the contract was in the process of being signed (basically once they knew that they had my business). If you plan to use this company make sure that you ask them what extra things are required. I also had a situation where work was delayed and I was not notified by the company of the delay. In general, I was not impressed with this company. And I while I wouldn't tell anyone not to use them, I also don't think I would recommend them, especially if you are paying in cash and your insurance is not paying.

Basically, I didn't have any significant issues with Infinity but I don't think that they did anything that warrants an A+ rating.

1) Originally I had planned to use a company suggested by my insurance company, American Family, but wasn't happy with that company as it was not local and did not have a positive rating with the Better Business Bureau.
2) I then decided to check with Infinity Roofing in August, 2011 as they had replaced other roofs in my neighborhood and also because they had a good rating on Angie's List. I also had an Angie's List coupon for a $500.00 discount from Infinity which was set to expire on 9/30/11. Brian/salesman/Infinity looked at the roof and left voicemail stating he would submit a quote within a week. Talked to Brian and advised that my wife is a nurse who works nights and sleeps during the day and we would need to confirm the exact day(s) that they would work. Brian stated it would take 1 - 1.5 days to do the work. I submitted their quote to American Family who came back with a request for a more detailed breakdown of the costs for materials as Infinity was higher than expected. I had American Family call Brian directly who passed them on to his office staff to send a breakdown of the charges to American Family.
3) Talked to American Family on 9/26 and asked them if they had received the breakdown requested from Infinity. When they advised that they had not, I called Brian who said that his office staff should have sent that in back in August. I talked to Patty in his office and was told that it was supposed to have been sent in by one of her co-workers and she would have them send it in to American Family ASAP. The American Family rep said to go ahead and sign the contact as they weren't too far apart in price and he would probably be ok once he got their breakdown. I signed contact on 9/28 in order to be able to use the Angie's List coupon. Brian/Infinity said it would probably take up to 6 weeks to get the materials and they would call to advise the delivery date and to set up an appointment for starting work.
4) The materials were delivered and left in my driveway in late October/early November without any definite delivery date. Fortunately, I was able to get my wife's car out of the garage without running into any of the materials. A couple of days later on a Thursday, I got a voicemail from Brian stating they could start the following Monday. I checked with my wife who said she would like them to start on the following Friday instead as she did not work and therefore it wouldn't affect her sleeping. I left a voicemail requesting a Friday workstart and Brian called back to advise he didn't know if he had a crew that could start then but would call to let me know. I did not hear back from him and after a week called to see when they were going to start.
5) I talked to Patty in the office who said that they thought they could only start on a Friday and were waiting for a crew to be available on that day to call me. Brian advised that they could start that Friday and work on Friday and Saturday so my wife went ahead and took that Thursday night off from work so that she could get some good sleep and not be bothered by the crew on Friday. When no one showed up by 9 am on Friday, I called Brian who advised that they were running late on their previous job but should be there in the afternoon. No one showed up until 4:30 pm and then they just dropped off their trailer and left.
6) When no one showed up on Saturday by 9 am I called Brian again and was told they should be there to work that day. The crew finally showed up around 11 am - 11:30 am and worked until 4 pm. I called Brian again on Monday and asked when the work should be done as it didn't look like they were close at all to finishing. He said it might a little longer than originally advised because they had to remove 2 layers of roofing instead of one. The crew worked Monday and Tuesday arriving no earlier than 9 am and when they still weren't done by Wednesday morning, I called Brian to get a completion date. He called the office and/or crew foreman who said they should be done by noon on Wednesday. They finally finished around 2:30 pm - 3 pm that day.
7) I received an invoice from Infinity on Friday indicating the work was complete so that I could submit it to American Family to get the recoverable depreciation part started. I received voicemails from Brian on Monday and Tuesday requesting partial payment. I met with him the following Monday, 11/28 and paid approximately 70% of the final bill and then the final portion on Tuesday, 12/6.
8) I received a letter from Infinity dated 12/7 thanking me for using them and prompt payment and a check for $500.00 as follows - and quot;According to our records, your roof qualified for a $1,000 rebate instead of $500. Therefore, we are enclosing a check for $500 for your overpayment.and quot;

Negatives -- 1) Company did not forward breakdown of quote to insurance company as requested until I reminded them, thus delaying the start date of the roof repair. 2) Company did not follow request to coordinate workdays with me so that my wife could schedule her work at night -- therefore, she lost 3 days of sleep while the crew worked on a job that we were told would take only 1 - 1.5 days and ended up taking 4.5 days to complete.

Positives -- 1) Brian/salesman was very personable and took the time to answer my questions and check with his office and workcrew when I had problems/questions so that I did not have to do that myself.
2) Refund check after job completed -- I'm not sure if they gave me that because of the problems I had and conveyed/complained to Brian/salesman.

In answering this question from above -- and quot;Would you use this company/individual again in the future?and quot;: I would give a qualified yes to that with the provision that I would make sure that my requests were being followed in a more timely manner rather than just assume the company was following it.

I have no complaints, they were great. They put tarps over all the shrubs and left my yard very clean during and afterwards. Their rates were very competitive at the time.

At my request, Infinity Roofing inspected my roof to see if it had been damaged during a recent hail storm. They confirmed the damaged and I met with the sales rep. Jeff to discuss roof options and pricing. I really liked the options that Jeff provided for the different types of shingles, no hidden costs and all costs were explained upfront for each shingle type. Jeff even provided addresses of recentily installed roofs so that we could check out the shingle styles to help decide which one to use. After making our selection we signed the contract and a few weeks later the materials arrived and they stored them in my driveway waiting for the crew to become available. The communication regarding the actual start date was good and they provided information about what to expect during the roofing activity. The crew cleaned up each evening and left the outside tidy. Did a great job of protecting the wife's flowers and other shrubs. Overall very impressed with this company and have already recommended them to my friends.

I couldn't ask for a better one. They were absolutely superb. We had some hail around here so they came back out and did another inspection free of charge. You couldn't ask for better service. Their installers were top notch.

The roof has been good. We have had it for almost 2 years and we haven't had any leaks. The cleanup was good. I was outside gardening and we didn't find anything. The sales person at the time was really good. Their price was comparable, because we had three other companies come in and give us an estimate at that time. They came on the date they originally set.

Very professional excellent service and backed up their commitment. Will be my first choice in doing a re-roof later on. The after 5:00 PM service and phone call that they would be there is something you don't foreget.

I had a pretty good experience with them. The quality of their work was good. Their price was reasonable. I didn’t have a problem with anything at all.

I had a fine experience with them. I liked pretty much everything about them. They just did everything they were supposed to. Their price was good.

The original date of the estimate had to be cancelled when my scheduled changed. I contacted the office and they were able to send someone the next day to check the leak and provide an estimate. Jeff called to verify the time, arrived promptly and proceeded to inspect the roof. He came down the ladder with a digital camera and a picture of the probable trouble spot. Then Jeff said, to my amazement, that the time and effort to repair the damaged area was so minmal that it did not justfiy the minimal charge. He offered to do the repair for free and returned within a weeks time to complete the job. He even mailed me the "before" and "after" pictures!

Estimater, Scott was great to work with, showed up when he said he'd be there and kept us up-to-date on worker's schedules. Workers cleaned up job site at end of each day.We had a few areas that needed follow up after the job was completed and they were fixed within a few days.

I would highly recommend this company to anybody. They really did a great job, I have no complaints at all. They came out on time and exactly when they said that they would and finished the job in 2 days which was quicker than the 3 days they said it would and they did a great clean up job.

Jason was prompt about returning my call and making appointments which were on time. The work was not started until mid November due to other job commitments. After starting, there was a weather delay on the roofing job, and delay on gutters, and downspouts due to several windy days. Good job.

From the beginning to the end I felt the every thing happened as it was explained to me. Product was delivered on time, the job started and ended on time the crew was very careful and respectful of my property. They worked diligently and Curtis came by and checked on things. At the ended Curtis scheduled a time to walk through with me and he followed up on the two questions I had once the job was completed. I was very impressed and extremely pleased with how very thing turned out. I would certainly recommend Infinity Roofing to my friends.

Jason was very professional, crew was polite, clean, and respectful. Everyone worked hard and tried to keep surrounding areas free of debris and took precautions to prevent damage to surrounding studentes, plans, and outside spaces.