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Custom Lawn & Landscape, Inc.
Outdoor Lighting - Plan and Install, Outdoor Lighting Repair, Designer - Landscape,
About us
Thank you for considering Custom Lawn & Landscape, Inc.! Locally owned and operated since 1981. Custom is your local landscape company. Simply put, our goal is to make your life easier while providing meticulous service. We have pride in the reputation we have earned in over 30 years of delivering service and guaranteed satisfaction to residences and businesses in the Johnson County area. Custom Lawn & Landscape, Inc is a fully insured and licensed lawn. landscape and irrigation maintenance company. We are licensed by the States of Kansas & Missouri to provide outdoor pest control services as well as turf and ornamental pest control. We currently have bonding capacity to $100,000 for commercial landscape and irrigation projects. Our current staff numbers over 35 employees and we service over 2,500 clients in the South and West Kansas City Metropolitan area.
Business highlights
Emergency services offered
44 years of experience
Services we offer
Lawn care, and more!, commercial snow plowing/salt, lawn seeding & aeration, mowing, sprinkler repair/backflow tests, tree & shrub care
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.586 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 19% | ||
| 6% | ||
| 3% | ||
| 3% |
Showing 1-25 of 86 reviews
Jeff P.
Apr 2024
If you have any plans on canceling your service do not do business with Custom lawn. I scheduled with them, and being how far out my appointment was, I found someone else to do it. I canceled and even got a text confirmation, but I still got charged. I was told I would get a call back, left a voicemail, but no one will call back. Luckily, I have the text to see if I can dispute the charge with my bank showing proof that I should not have been charge. They have pretty much stole money me.
Response from Custom Lawn & Landscape, Inc.
"We got one of the services canceled and made a mistake by not canceling the backflow test. Our technician did the backflow test and the charge was applied to the card that you gave us permission to put on file. That was certainly our error, and not one we have made before or plan on making again. Once we learned of the mistake, we immediately refunded the amount charged back to the card. Thanks for letting us know about the error."
Casey C.
Nov 2021
Unfortunately we had to fire this lawn company. There services have become inconsistent, and the customer service and scheduling is very disorganized. We tried to call for two weeks just to get our lawn cleaned, which we had already been invoiced. After multiple promises with no work done, we were forced to cancel all services. In addition, we pay for weekly lawn service, fertilization, seeding, and sprinkler care. In 4 years they have not been able to get our yard looking well, dead spots, no recommendations or follow up. With all the lawn services available in our area, I would look elsewhere. Services: Lawn pest control, Seeding, Weed control, Yard cleanup, Irrigation system repair / maintenance, Lawn mowing / maintenance
Chad B.
Mar 2021
I've used Custom Lawn for my sprinkler service and lawn mowing for a few years now. They are very professional and give good value for quality of work. I rarely have issues but when I have had, they are very fast to fix it to my 100% satisfaction.
Jordan N.
Mar 2021
I have a very small front yard and I asked that they not use their large, standing mower while I was trying to see it last year. This request was completely ignored. Often times the people mowing wouldn't even touch my back yard (which granted, doesn't grow that high) but I was still charged the full amount for sub standard service. I cancelled my service with them for 2021 based upon this.
Bridget H.
Mar 2021
They were fine. They always called before they came and always on time. I had no problem with the service.
Response from Custom Lawn & Landscape, Inc.
"Thanks for the review Ms. [Member Name Removed]! We work hard to be on time and when asked, to make sure our customers know when we are coming. We really appreciate the review and please let us know how else we can help make your life easier."
Lisa M.
Mar 2021
They were good and very informative.
Response from Custom Lawn & Landscape, Inc.
"Thank you! We try to provide information with each service we do as to how you can help us to best maintain a great look on your lawn & landscape. We really appreciate the feedback."
Sally M.
Oct 2019
The serviceman, Tom, was quick, professional and thorough. He answered all of my questions without exasperation.
Response from Custom Lawn & Landscape, Inc.
"Great! We love Tom too. We are glad we can provide service above and beyond what is being asked of us. Sprinkler systems are fickle little things and any time we have an opportunity to help a customer understand how they work and our customers role in making sure they work the best that they can, we take it. Thanks for using Custom Lawn!"
Gary S.
Aug 2018
Excellent job. The technician was very qualified I always count on them to do a good job
Response from Custom Lawn & Landscape, Inc.
"We couldn't be more pleased that we are able to meet all of your expectations at such a high level. It is our goal as a company to make your life easier by providing the best value in lawn and landscape maintenance service so that you will tell your friends and neighbors about us. Thanks for doing just that."
Mary B.
Aug 2018
I received an estimate on July 30th, and the work was performed a week later. I thought that the estimate was very reasonable, Darrin gave me some suggestions for future work to be done, and the project was completed efficiently and thoroughly (the weeds and shrubs were terribly overgrown). The workers cleaned up afterwards and my landscape looks wonderful. I wish I'd taken "before" and "after" pictures. I'll definitely have them back again.
Response from Custom Lawn & Landscape, Inc.
"Thank you for the kind words! We love doing excellent enhancement work for our customers. We take pride in doing a great job with our cleanup after the job as well. Thanks for letting everyone know how we did for you! Please let us know if you need any more help in the future with your outdoor projects."
Carla H.
Jun 2018
No issues, cleaned up the areas.
Response from Custom Lawn & Landscape, Inc.
"Thank you. Spring and fall cleanup are important to having a great looking landscape. We work hard to not call jobs complete until a final cleanup is complete. Glad we could help! Have a great day."
SON N.
May 2018
Custom lawn winterized my sprinkler system in 2017. I had them come out to turn it on in Spring 2018. When they turned on the sprinkler system, several components in the back-flow preventer broke and they charged me 320 to fix the issues. It looked to me a lot of those issues caused by left over water in the back-flow preventer so it should be covered by their previous work. I would not use their service the next time.The manager contacted me on 05/10/2018 and told me that they shouldn't charged me for the repair just the service to turn on the sprinkler. That is their policy to repair damage if they did the winterization. The technician doesn't know that. He said that he will make sure the technician is aware of that for the next customer
Response from Custom Lawn & Landscape, Inc.
"We certainly appreciate the feedback Mr. [Member Name Removed], give us a call. Our policy is to repair any freeze damage on a system we winterize free of charge. It sounds like this is the case here and we would absolutely take care of you on this. We will certainly clear up this misunderstanding between the technician, our company and you with out delay. We will continue to try to reach out and contact you to resolve this."
James M.
Sep 2017
We've only used them the one time.
Response from Custom Lawn & Landscape, Inc.
"Thanks for the favorable review! We like to think we have some of the best, kindest sprinkler repair technicians in the business. Let us know if we can do anything else for you in the future."
David A.
Apr 2017
These people actually did more work, and at less money than was quoted! Quite unusual these days!
Response from Custom Lawn & Landscape, Inc.
"Thanks Mr. [Member Name Removed]! We appreciate the kind words. We look forward to the opportunity to continue to help your lawn look great."
Witold R.
Mar 2017
I was happy with the quality of work in past years, but this time they blew the mulch all over the front yard and I had to contact them several times to come back out to address the issue which they actually wanted to even charge me additional money for. I had a similar quality issue in the past with trimming of the bushes around my house. They didn't trim all of them and then tried to make it look like I wasn't specific enough in my request AND wanted to charge me additional money to come out and finish the work. Also, the final total for leaf cleanup was inconsistent with what they quoted me. I went ahead and paid the final bill and cancelled my services. I ran out of patience this year, especially since their customer support doesn't seem to be interested in addressing the issues or even listening to their customer's feedback.
Response from Custom Lawn & Landscape, Inc.
"I am very glad you enjoyed our service before this year. We are truly disappointed in the service we have provided you recently. Our goal is 100% satisfaction and we pledge to work with our customers until this is achieved. Feel free to contact us at your soonest convenience to discuss how we can make this right with you. We will gladly complete any work you feel is incomplete for no charge as soon as you want us to. We will gladly refund you for any amount of work you feel was not done, and don't want done by us. Feel free to call 913-782-8315 or email office at customlawn.com to allow us to make this right."
John D.
Mar 2017
We've been very pleased with the service.
Response from Custom Lawn & Landscape, Inc.
"Thanks Mr. [Member Name Removed]! We look forward to continuing to provide great service for your lawn & landscape."
J H.
Dec 2016
I called on a Monday, had a price quoted the next day, and the job was done on Thursday! Great response
Gary S.
Sep 2016
Jason did the work and explained what he was doing.
I would highly recommend Jason for future service work.
I would highly recommend Jason for future service work.
Tom S.
Jul 2016
unknown
Tom S.
Jul 2016
unknown
Walter B.
Apr 2016
unknown
Anthony J.
Jan 2016
unknown
MADOLYN B.
Nov 2015
Because I'm a contract customer, they give me a discount. It costs $38. I've had so many problems with them. I probably should have let them go a long time ago. They do okay when they're mowing and stuff. It's just that they can't get my yard landscape correct. I've had to redo it three times in eight years. It seems like they have a lot of turnover. I don't like that.
Lori S.
Oct 2015
unknown
Shawna I.
Oct 2015
They got the job done, but I personally did not feel it was worth the $300 they charged. I had gone with Custom Lawn and was willing to pay more because their website touted "experts" would evaluate my lawn, but I don't think I would have every heard from anyone until I called to complain.
They called on a Thursday to ask if they could come out on the following Saturday - I told them I would be out of town, and they said I didn't need to be there. I told them my lawn hadn't been mowed since Tuesday, and they said if it needed mowing when they got there, they would mow it (they didn't). It ended up raining all day Friday, but they still aerated that Saturday and when I got home on Sunday night, my lawn had at least (7) 6-12" craters that were dug up as well as a 3'x3' area of my yard that was very tore up (it didn't have much grass so was probably pretty muddy when they were there). They also left a bag of seed on my front door with no instructions as to why. -This could be normal, but I have never had this done before.-
I called to ask someone if the damage was normal and they came to look at it a few weeks after it had been aerated (not right after I called like they said they would), and also after I had spent the 2 weeks trying to fix the damaged areas. They called and said that a mole was to blame for my lawn being tore my lawn up. All of a sudden, apparently, the very same weekend they did aeration, in random spots, a mole went to town.
He also then told me how weedy my yard was and "they can help me with that", and it was also too dry and I cut my grass too short. I realize they are a business and trying to sell services, but I have been slaving over this lawn since I bought the house 3 months ago and they did not come across as trying to help, it was more shaming me into getting their services. I
Again, they got the job done, but not worth the money in my opinion for the amount or level of work provided.
They called on a Thursday to ask if they could come out on the following Saturday - I told them I would be out of town, and they said I didn't need to be there. I told them my lawn hadn't been mowed since Tuesday, and they said if it needed mowing when they got there, they would mow it (they didn't). It ended up raining all day Friday, but they still aerated that Saturday and when I got home on Sunday night, my lawn had at least (7) 6-12" craters that were dug up as well as a 3'x3' area of my yard that was very tore up (it didn't have much grass so was probably pretty muddy when they were there). They also left a bag of seed on my front door with no instructions as to why. -This could be normal, but I have never had this done before.-
I called to ask someone if the damage was normal and they came to look at it a few weeks after it had been aerated (not right after I called like they said they would), and also after I had spent the 2 weeks trying to fix the damaged areas. They called and said that a mole was to blame for my lawn being tore my lawn up. All of a sudden, apparently, the very same weekend they did aeration, in random spots, a mole went to town.
He also then told me how weedy my yard was and "they can help me with that", and it was also too dry and I cut my grass too short. I realize they are a business and trying to sell services, but I have been slaving over this lawn since I bought the house 3 months ago and they did not come across as trying to help, it was more shaming me into getting their services. I
Again, they got the job done, but not worth the money in my opinion for the amount or level of work provided.
Phil E.
Sep 2015
unknown
Licensing
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FAQ
Custom Lawn & Landscape, Inc. is currently rated 4.5 overall out of 5.
Custom Lawn & Landscape, Inc. accepts the following forms of payment: CreditCard
Yes, Custom Lawn & Landscape, Inc. offers free project estimates.
No, Custom Lawn & Landscape, Inc. does not offer eco-friendly accreditations.
No, Custom Lawn & Landscape, Inc. does not offer a senior discount.
Yes, Custom Lawn & Landscape, Inc. offers emergency services.
No, Custom Lawn & Landscape, Inc. does not offer warranties.