Culligan of Greater Kansas City

problem found and fixed with new part and extra support added to keep from happening again

It went well

I didn't pay attention to how the guy installed it because I figured that Culligan would do a good job. Not so much! The guy was plumbing the softener into a 3/4 inch line but he reduced it down to a 1/2 inch line with some shark bite fittings and pex connections. Their was a 1/2 inch elbow on each of the lines, then more fittings to take it back up to 3/4 (or maybe 1 inch) to attach to the water softener head. So, what this does is to reduce the flow of water in my entire house (except for the one outside faucet that is not softened water). I don't know if he just didn't have 3/4 inch elbows on his truck or what. Fast forward one month. Culligan billed me for $2304.45 and said I was a month overdue! I had financed the installation through Culligan with Foundation Finance and was paying Foundation $407.12 a month so that I could get it paid off within 6 months for their "no interest" offer but their billing office was still billing me for the whole amount. Now fast forward to February 2016. This thing runs its regeneration cycle at 2 am and it takes just under 2 hours to run. At 5:00 am the thing was still running water down my drain. It was stuck on one of the back washes and giving an error code 1. It was only 1 year and 9 months old! My old no-name water softener lasted 15 years! The Culligan guy came out and really didn't know what was wrong with the thing. He ended up replacing the circuit board. Fast forward 10 months to Christmas morning 2016. I woke up at 4:00 am to the sound of running water! The water softener was again stuck in one of its back flushes and was running water down the drain. It had an error code 1. I unplugged it and put it on bypass to stop the water from running down the drain. A few hours later I plugged it back in but it did not reset and got an error code of 4 so I unplugged until that evening. When I plugged it back in it reset and did another regeneration. Meanwhile I had to use water so I have a water heater tank full of hard water. Culligan wants another $175 to just come out here. Their warranty on the board is 5 years and on the control valve is 10 years but it costs $175 for them to come out each time.

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WE HAVE ALWAYS BEEN TREATED POLITELY AND OUR REQUESTS HANDLED AS QUICKLY AS POSSIBLE. THE SERVICE PEOPLE ARE FRIENDLY, NEAT AND PROMPT. WE ESPECIALLY APPRECIATE WHEN WE ARE AT HOME AND A SERVICEMAN PUTS THE SALT IN THE SOFTENER FOR US.