Creek Tree Service Inc

This is for work at our rental home. Tim went out and gave estimate on tree/stump removal very quickly. He wanted full payment up front which I paid with credit card. The tree was removed as planned, but a week later my tenant called me to say the stump was still about 15 in high out of the ground. I drove by and sure enough was still there. I received no phone call that stump was not going to be removed the same day. I called and spoke to a lady who said they had to call dig safe to get lines marked. In my opinion this should have been done prior to tree removal. So it gets scheduled, then she calls back and says their equipment was broke and it would be scheduled the following week. The following week I get another call that the stump would be removed the next week. It finally got removed but no follow up call or anything after that. They advised me they would send me the receipt for work right after the job was done. I called and left several voicemails and a couple emails to their business email with no response whatsoever. I finally decided before I would write up my review I would email one more time stating I needed the receipt by end of business week last week (July 18). Eileen finally emailed me back stating she would get it to me the following week as their computer was having problems and the invoice was with their accountant. I find it hard to believe that they were having computer issues for 4 months! I finally got my receipt for work done last week but I will not use this company again. It seems once they had my payment communication was horrible after that. I should not have to waste my time trying to track them down to figure out when the job would be completed and it shouldn't take 4 months to get a receipt.

We contacted Tim / Creek Tree on a Sunday when we got back in town and had a downed Bradford pear. Creek Tree arranged to come out and examine the tree and see if it needed to be taken down on Monday. That appointment was completed promptly and the agreement was made to take the tree down and grind the stump and exposed roots. The tree removal was completed promptly and to our satisfaction. The stump grinding was not completed at that time and was eventually completed in two appointments. The first time didn't get the exposed roots. The second time the exposed roots were addressed.
July 3, we asked Creek Tree to come back for a bid to put in a replacement tree. The work was expended to include tree trimming, removal of a dying yew, and replacement trees. Creek Tree requested 50% down which we paid. It was then very difficult to get Creek Tree scheduled to do the work. Multiple appointments were necessary to get the contracted tree trimming completed to our satisfaction. Tree planting was delayed until October. We were assured that our trees had been selected and tagged because we have high expectations on the trees selected. In actuality, the tree was purchased from the Grass Pad the morning of planting. A lilac bush was the second item also purchased at the Grass Pad. We were told there were being purchased at a nursery. The tree was to be a Red Sunset maple. The tree purchased and planted was a Redpointe maple. The lilac was to be more of a tree. Instead it was a Miss Kim bush.
We have yet to decide how to proceed. Clearly, our expectations were not met. The price for replacing the trees was approximately $600. The purchased tree and bush were priced on the tag for a total of $170. Yes, a one year guarantee was provided. But, isn't that a bit ridiculous?
Yes, we both work. Yes, we wanted to be present when the work was completed. Yes, the weather got hot and dry. I'd still say that this experience doesn't feel right.
We'll never pay in advance again for any of this type of work. It removed all motivation to complete the work in a timely fashion.

I was impressed with the effort the company put in. I called one day, they came out the next. They left a written estimate on my door and then called me later on to talk about it. I had several questions as I was uncertain about their plan to solve my erosion problems. Tim was very patient and knowledgeable. I felt that while of course he was trying to sell his estimate to me, he also really wanted me to understand his solution and why he'd chosen to do each part of the plan. We were on the phone 30 minutes or so. At the end of the call he told me to call him back if I had further questions. After talking with my husband, we chose to use the service and booked it for 5 days later (worked better for our schedule) though Tim was available for the work 3 days later! Much of the work was to be done by our front steps and our driveway just needed dirt filled in along some erosion. Two days after we booked the work, dirt was filled in by the driveway. I was impressed that service was prompt and efficient. My husband was present when they came to do the front steps portion and he said they did all the work in just a few hours. He said they were easy to talk to and they even took the time to give us a quote on some trees in our backyard that needed trimming.

I contacted service and requested that the 3 Ash trees next to the back of the house were overgrown and causing some damage to house. Contractor came out and gave a full estimate to trim up all trees which was more than I wanted to spend. After discussing estimate he offered a 15% discount off the quote if I would allow him to trim all trees in proposal. Crew came out within about 2 weeks and trimmed up all trees and made a few suggestions. I was basically pleased with the service but had wish they would have removed more limbs from the 3 large Ash trees along the back of the house. These trees have leafed out now and several branches are close to the house and close to our chimney which was damaged before by these trees. My main disappointment is in regards to the fact that these trees were my main concern when I contacted the service.