Aquatic Builders
About us
A family owned business with over 40 combined years of experience with swimming pool construction and service.
Business highlights
Services we offer
& Liner replacements., New pool installations, Pool Equipment Repair, Pool openings and closings, Salt system installation
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 25% | ||
| 0% | ||
| 25% | ||
| 0% |
We selected Aquatic Builders based on positive review we had seen online. Monty Hayes was the owner and designer. Monty is wildly creative and designed a terrific pool to fit our space and yard. This review is based on the difficult time we had working with the company and the quality of some of the work.
Unfortunately, we had paid the entire final payment at their request, prior to finishing or delivering the custom cover. Monty called one Sunday and asked for us to pay them as they had some bill due, and we did. Travis showed up at our house at 8:30pm that night to get the check. To get the pool finished took repeated emails, phone calls, and texts over several weeks. Either there was no response to daily contact, or there were promises not kept. To get the custom cover ordered and installed, which we had already paid for, was a similar effort. Not until we threatened escalating the problem did we get a response.
We believe the pool itself is well built. But when putting in the stained and stamped concrete patio, there was NO effort to not get the concrete or stain on the side of our house and windows. Just a damp cloth wiping the chunks off the siding and glass when it was installed would have been better than what we were left with; which was countless hours of scraping and repainting.
If it stopped there, we might have been more generous with our review, but when they brought in equipment to dig, they took down our neighbor's fence and then put it back up until we had a new fence installed. Somehow there was an issue with damaging our neighbor's landscaping. Our neighbors and Monty then discussed him planning and providing some type of tree. A hole was dug, and it is still there with no tree. Same situation for them in how hard it has been to contact the company.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.