Shawnee Mission Kia

unknown

I would use them again.

I would be willing to use them in future.

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It’s my dealership.  They are the best dealership ever.  They are just customer focused.  They check everything and they’re just wonderful.  I would absolutely use them again in the future.

I felt like the sales rep wasted my time and kept me there to wear me down until I give in on the price haggling. I had a nice trade-in and the lease price was a flat price. The problem was the price kept creeping up from the advertised price. In the end I feel ripped off. They got the advertised price, plus $2500 at signing plus my trade-in. The salesman kept me for over 6 hrs until I just gave in. I liked my new car but within 3 months I started getting sales calls from Shawnee Mission Kia wanting to tell me about sales special on new cars. I asked they remove me from the call list. They said they would. Six mo later I got another sales call wanting to tell me about a special on new cars. I got p***** and asked they remove me from the list again. I probably won't go back to this dealership but I will return my leased Kia and get a new one in 2015 from another Kia dealership.

Shawnee Mission Kia was thorough. Their quality, responsiveness, and professionalism were excellent. I would most definitely use them again in the future.

I purchased my 2006 Sedona brand new, at Shawnee Mission Kia, back in August of 2006. On 30 May of this year, I took the car in to get a nasty vibration noise taken care of. The car is still under the 100,000 mile power train warranty from Kia, and extended warranty as well. The vibration was covered under warranty.
Jim Moore called me after a few hours and told me everything that needed done. I told him that the $750.00 quote was fine, and to get it taken care of. He called me and told me to pick the car up. On 1 June, I picked it up, paid for the service and drove out of the lot. The engine sounded a little loud to me on acceleration, but I figured the new Flex Plate may be causing the sound. I didn't think much of it. I wasn't a BAD sound really.
When I stopped for gas, I checked the fluids. I ALWAYS do this. It's a habit from my long military career, and I'll do it for the rest of my life! Anyway, when I checked the motor oil, there was NOTHING on the dip-stick! Not a single drop. How can a dealership let a car out of the shop, after all of that work, AND a 20 point inspection, without re-filling the oil? In fact, I have to question why they ever drained the oil. There was absolutely NO REASON to drain any oil from the engine.
The car developed a flashing Check Engine light. I took the car back, and told Jim about the issue, AND about the oil problem that I'd noticed the previous day. He assured me that he'd take care of me. A few days later, Jim called me back and explained that my engine was sludged up and the warranty would not cover the repair to the damaged engine. The engine, by the way, IS SEIZED UP now. If the engine was badly sludged, it should have been reported to me when the valve covers were pulled from the engine, and BEFORE I spent $750.00 on unnecessary repairs (especially new spark plugs on a sludged motor???) Yet, not a word was said to me when I picked up the car the first time.
I've taken the valve covers off, and looked for myself. It had some minor sludge from all of the start and stop driving we do in Kansas City, but nothing that would come close to seizing the engine. This catastrophic engine failure was due to driving the car without oil. The car has never been driven without oil until a professional mechanic from Shawnee Mission Kia sent my car out of the shop with a nearly empty crank case.
Jim recommended I trade the car in...Go Figure!
I am having a new engine installed next week, by another (actually reputable) shop here in the KC area. I am also seeking legal counsel regarding this matter. I strongly recommend you take your Kia to a different dealership to have it serviced. I do want to mention that Jim Moore is a very nice guy. His loyalty is, however, to his company, and that company is the problem.