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Services we offer
Home appliance, refrigerator, sales, repair.
Reviews
2.52 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 0% | ||
| 50% | ||
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Showing 1-2 of 2 reviews
Elaine D.
Sep 2013
Appliance Repair
Horrible, horrible service! I was given a window of 8-12 pm for technician. When he wasn'tthere by 12pm I called Sears Home Services Customer Service. The rep told me he would have the technician call me about being late. That was over an hour ago and I still haven't heard from the technician. 15 minutes after calling the first time I called again. The next rep said the technician was on his way. When I asked why he didn't show up when he had 4 hours to do so and why he hadn't called me the rep said, I don't know, maybe he's lunching. LUNCHING!?!! When he is supposed to be at my house and had 4 hours to get there??? I next tried the Resolution Hotline and explained the situation. They too said the tech was on his way, nothing they could do about it. It is now 1:25, no technician and no help whatsoever from Sears Customer Service.
Ms. C.
Jul 2012
Heating and Air Conditioning Service
Two men from Sears came out to fix the unit. They replaced the compressor thinking that was the issue but the A/C unit went out again the same night. I called them to come back and they had no problem coming back to fix the issue. We finally determined that I also needed a starting capacitor and Sears came back and finished fixing the unit.
Licensing
State Contractor License Requirements
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FAQ
Sears is currently rated 2.5 overall out of 5.
No, Sears does not offer free project estimates.
No, Sears does not offer eco-friendly accreditations.
No, Sears does not offer a senior discount.
No, Sears does not offer emergency services.
No, Sears does not offer warranties.
Sears offers the following services: Home appliance, refrigerator, sales, repair.