GE Factory Service
About us
Experience the GE Factory Service difference: factory trained techs, advanced diagnostic tools, leading parts warranty and up to $100 rebate* Exclusions apply call or visit the website for details.
Services we offer
Dishwasher, Electric Range and Hood, Freezer, GE Appliances for Service and Repair include: Refrigerator, Gas Range and more., Washer/Dryer
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The Technician arrived at 9:15 AM, diagnosed the problem (agitator not working), replaced the activator cap, wrote out the bill and left at approximately 9:29 AM. The cost for the service call was $235!!! The service call amount was $80 and the labor charge for less than 7 minutes of work was $136. When I complained about the exorbitant cost he said that GE charges on a "flat rate" basis, not on the amount of time spent. Apparently, their rate for labor on this particular repair is $1,165/hour.
The technician did a good job - arrived on time, did the work quickly and competently, and was very courteous. My only complaint is with the flat rate cost for a very, very simple repair. I called GE customer service and sent an e-mail complaining about the cost, but to no avail. The Customer Service rep I spoke with said that's "just the way it is". I received no response to my e-mail. I will NEVER use GE Consumer Home Services again (really can't afford to), and would strongly urge anyone to avoid this company for repairs in the future.
Licensing
State Contractor License Requirements
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