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Restore of the Heartland
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Carpets or Rugs - Clean Offsite,
About us
24-7 Emergency Response. Offering FREE esimates
Business highlights
Emergency services offered
41 years of experience
Services we offer
Water removal, auto detailing, carpet cleaning, deodorization, drying, fire and smoke damage clean-up, mold remediation, mold testing, re-construction, restoration, upholstery cleaning, null
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.33 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 33% | ||
| 33% | ||
| 0% | ||
| 0% | ||
| 33% |
Showing 1-3 of 3 reviews
Dree B.
Jul 2015
First, I'd like to say I used this company once before. For that time they were excellent. I put them in the trust category of local businesses. This last encounter erased all of that. I do not view them as trustworthy any more and will not use them again.
A storm with very strong winds on the morning of June 5, 2015 blew water around the sealant of our front doors and windows. In addition, it soaked an area in the attic through a vent. I called them because of a previous relationship. They showed up early in the morning. The tech used a water sensor tool to check the walls and floor and the sensor showed extreme water saturation. He told me I was looking at over $2.5k of damage. Since this is over my homeowners deductible, I called my insurance company while he went in the attic to check the damage there. When he came back in, we talked and he called others from the company because of the size of the job. During our waiting he set the water sensor down. It went off when placed on a dry table. It showed the table was totally soaked. This made no sense to me. It seemed the sensor was broken. When the other crew showed up, they used their sensor. It showed very little water saturation. The job in the living room just went down from needing 3 blowers and dehumidifier to 1 blower and dehumidifier. Talking with the other tech it was revealed that the company knew that sensor was broken. I based my decision on hiring them and opening an insurance claim on an instrument they knew was bad and used anyway. I cancelled my claim because the $$ amount was now only half my deductible but it is still in the system showing I opened a claim. That really p***** me off. I talked with management at the company and told him I gave him the benefit of the doubt that they were not trying to defraud me. But I found it extremely unprofessional that they did not take care to ensure that tool was not used until fixed.
Then when the bill came they screwed up again. They tried charging me for equipment that was not used. I thought they would at least be careful with my bill since I was suspicious already of them. I'm glad I went over the bill in detail.
They can perform the service but I recommend getting a second quote from someone else and watching them like a hawk.
A storm with very strong winds on the morning of June 5, 2015 blew water around the sealant of our front doors and windows. In addition, it soaked an area in the attic through a vent. I called them because of a previous relationship. They showed up early in the morning. The tech used a water sensor tool to check the walls and floor and the sensor showed extreme water saturation. He told me I was looking at over $2.5k of damage. Since this is over my homeowners deductible, I called my insurance company while he went in the attic to check the damage there. When he came back in, we talked and he called others from the company because of the size of the job. During our waiting he set the water sensor down. It went off when placed on a dry table. It showed the table was totally soaked. This made no sense to me. It seemed the sensor was broken. When the other crew showed up, they used their sensor. It showed very little water saturation. The job in the living room just went down from needing 3 blowers and dehumidifier to 1 blower and dehumidifier. Talking with the other tech it was revealed that the company knew that sensor was broken. I based my decision on hiring them and opening an insurance claim on an instrument they knew was bad and used anyway. I cancelled my claim because the $$ amount was now only half my deductible but it is still in the system showing I opened a claim. That really p***** me off. I talked with management at the company and told him I gave him the benefit of the doubt that they were not trying to defraud me. But I found it extremely unprofessional that they did not take care to ensure that tool was not used until fixed.
Then when the bill came they screwed up again. They tried charging me for equipment that was not used. I thought they would at least be careful with my bill since I was suspicious already of them. I'm glad I went over the bill in detail.
They can perform the service but I recommend getting a second quote from someone else and watching them like a hawk.
Troy S.
Jun 2015
unknown
Darlene M.
Jul 2014
unknown
Licensing
State Contractor License Requirements
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FAQ
Restore of the Heartland is currently rated 3.3 overall out of 5.
Restore of the Heartland accepts the following forms of payment: CreditCard
Yes, Restore of the Heartland offers free project estimates.
No, Restore of the Heartland does not offer eco-friendly accreditations.
No, Restore of the Heartland does not offer a senior discount.
Yes, Restore of the Heartland offers emergency services.
No, Restore of the Heartland does not offer warranties.