Firestone Complete Auto Care Store

They were prompt but I feel that they were overpriced for the price per hour. They also pushed me into buying items that were unnecessary such as insurance on my tires. The insurance I purchased ended up costing me more the next time I had to buy tires.

I logged on to their website and booked an appointment on the same day to have the air conditioner in my Subaru Baja fixed. I arrived early and they were able to start right away. About 10 mins later they called me back to explain exactly what was wrong. A mouse had chewed through a wire and that caused the A/C to not work. They quickly repaired it and charged me a lot less than I thought the cost would be.

I did not have the coupon to get some money off, so the man scanned the one he had. I saved 20.00 because of this, so I was happy.

Fall of 2010 we began to smell a hot oil smell from our car when in use. We took it to the Subaru dealer to get it checked out. They said the oil filter seal was faulty and was leaking a bit getting oil on the exhaust and stinking. So we went back and confronted Firestone about it, they did an oil change service for free and rotated tires for us. We went to the car wash and I crawled on my belly and sprayed the underside of the car to try to clean away the oil that had leaked and got onto the exhaust. The hot oil smell kept up and when it came time for the next oil change we went to our Subaru dealer who said that Firestone had installed another leaking filter and oil was still getting all over the exhaust under the car. The Subaru dealer also showed us the tires that Firestone had rotated for us and they were on backwards. The tires were directional tires and the arrows on the outside of the tires were pointing the wrong way. We will NEVER go to Firestone again!!!!!!!