Town & Country Heating And Cooling, Co.

William and Daniel were awesome.

Nick was a great help to us. He came out over the weekend 2 times to ensure we were getting answers and to keep monitoring our issue. The issue itself is not ideal but having good help and someone who cares makes up for it!

very horrible customer service

My first experience With Town and Country Pros was 2 years ago when the gas furnace was having issues firing up. It was -5 degrees outside and all companies were busy. They came out the same day even at 8pm. The contacts just had to be cleaned any only charged me the normal fee for the service call (no over price to try and rip me off). The previous company I hired for years (you can "trust" on T.V.) took advantage when a motor went out in the summer and it was 85 degrees in the house. And with my back up against the wall, I paid 2x what it should normally have cost (my Dad used to do AC installs in another state). I got 4-5 different quotes of brands and companies be mindful some might be cheaper, but look at the components, models and series of the equipment, they are not always apples to apples. Pricing- The prices are about the same as other companies even like ones you see advertisements on T.V. So even though they are smaller and not much marketing the prices are reasonable to other bigger companies. Reviews- In nearly all reviews I couldn't find anything negative about Town and Country Pros. And I looked through multiple sources, BBB, Angi, Google etc. With several other companies you would see red or yellow flags about concerns for one reason or another. NOT TOWN AND COUNTRY!!! Quality of work- The installers did great work, but we had 1 issue that had to be fixed 2x after the installation. We had a natural gas smell and they had to come out and tighten a pipe/nut, not sure if it was the same one but close to same area. While annoyed a little, they fixed it! It happens. Customer Service- After the install I had a few questions and maybe I should have reached out to customer service instead of the person who provided me the quote ( and answered system questions), as he was not always on the ball to get back to me without an additional call from my email. Ever since I called or emailed customer service they had been much better at answering my questions. Thermostat- We bought a variable speed system which requires a specific thermostat and I felt while the technician's were knowledgeable about basic functionality, they didn't seem to be fully aware how to "maximize" system efficiency and savings. Look no company is perfect and bumps will happen, but with Town and Country Pros you won't be sorry in my experience. I recommend this company many times over!!

Great job!

READ THIS BEFORE CALLING - Had concerns about my year old system from T&C. Called at 7pm on a Friday night and left a message in the general mailbox. The owner of the company called me back w/in the hour. He help me troubleshoot the issue over the phone and then told me he could have someone at my house the next day. Troubleshooting fixed the issue. The owner and I talked the next day. He said he would block out time for me Monday in case the issue returned. Enough said. . .NOW CALL THEM. You will be happy you did.

Honest,Fair and great to work with. Repaired my furnace with a competitive price. We were very pleased Would recommend to anyone looking for an honest company Tom Bachkora

They did a great job.

Very professional

Took two trips, but they checked all the electrical components in our HVAC thoroughly and found tiny bits of melted plastic on a coil that shorted out the a/c. Saved us so much money. Very professional company.

Worked with me to find the best value and quality products with rebates from local electric company and York.

Prompt, very friendly and answered all questions. Great value

Great value, came out next day, and did great work. What not to like...they were hundreds less that a couple other quotes I received!

Very professional and did a good job.

Our A/C went out on an upper 90 degree day (of course!). They were here in 3 hours (exactly when they said they would be here). Promptly diagnosed and fixed the problem without trying to inflate the problem to require more costly repairs, which was appreciated! He worked efficiently and quickly, and cleaned up after himself...very professional & knowledgeable. So glad we used them and will call them again if/when the time comes!

Quick response on a Sunday and very helpful when diagnosing the problem. Prompt and courteous service.

My repair ended up being pretty easy fix. But, they were prompt,professional. Really couldn't ask for a better job.

Incredible! Our A/C stopped working around midnight. I used Home Advisor for the first time. Town and Country Heating and Cooling sent me a text at 6:30am. They had someone at my house by 9:30am. They discovered that our blower motor had gone bad. A blower motor is one of the major components of your heating and cooling system. They had it replaced and up and running again by 12:30. AWESOME! We will be using them again. Thanks guys!

After working for years with a different company, I was blown away by the quality and professionalism of Town & Country. Our tech was helpful, professional, knowledgeable, and great to work with. The best part was when I got the bill. Hundreds of dollars less than the company we had been working with. Town & Country are now my go to people!

Had them come out for a spring clean on my A/C. The technician, Eric, was personable, energetic, and professional. Had a great conversation with him while he was working! He was able to get the cleaning done in a timely fashion. Would definitely hire again!

Great communication. They kept me informed from beginning to end of my project. Crew was very professional. They were forthcoming with answers to my questions. Took a bid from Home Depot and Town and Country was almost $2,000 less for the same units. I would highly recommend this company and will certainly use them again!

Great service with an experienced professional technician. This is a smaller company that provided prompt service with very reasonable pricing. So glad I found a company I can trust!

Prompt, courteous, and diligent! I called them at 8:30 after discovering air-conditioning had gone out. A friend referred us. They were here the same day at 11:30, fixed the problem, and gone by noon. Price for service call was more than reasonable. We recommend this company to anyone who has a heating/cooling problem! They are great!