Smart Pro Technologies, LLC

Beware of this company. I am taking the time to explain the details of my ordeal so someone else does not make the same mistake. One of the worst experiences I have had with a company. I originally hired this firm based on their very positive reviews. The initial interaction I had with the company was positive. They guaranteed me a system that would allow for remote motioning and would trigger notifications on my phone (I travel a lot). My house was new construction and wired for powered cameras over Ethernet. I did not know much about security systems but I am smart enough to wire the connectivity into my house for high bandwidth data transfer using Google fiber. From day one after scheduling my install, things started to go wrong. They at first ordered the wrong equipment. Okay - I chalk it up as an honest mistake. Kristine their COO apologized and get everything straightened out. When that was rescheduled, the installers did a decent job installing the cameras but when they took out the DVR device it was so out dated that I could not find the manufacturer online and after pricing together all the available information I learned it was essentially obsolete. It was setup for a PC based system rather than a Mac which was my system. After the installers left, the alarm triggers were going off non stop due to improper setup, I turned the system off and had them come back. About that time, I also noticed that the iOS app was not even notifying me reliably of the number of events, some triggers were not captured and the systems was entirely too slow. Well, Smart Pro Technologies came out again and tried to redo the configuration with the company equipment supplier tech support on the line. Only after this event did the system start to work - or so I thought. now, I would expect to receive false positives every now and then in a system such as this but I kept experiencing a large number of false alarms. I could never figure it out until I realized that a cloud moving through sky causing a shadows to change in contrast was setting the trigger off. I set the sensitivity way down. And it barely improved the performance. Needless to say, I maintained a steady stream of communication with the office until they stopped returning my calls. Eventually I did everything I could to try and learn the details of the system and correct the problem myself. Eventually I just turned off the phone notifications and stopped using it. I called the company after a few months and complained about the system as I was getting ready to go on vacation. The response I got was, why have you waited so long to tell us And we are only resellers and not responsible for the hardware. Gary, who was the lead sales guy I was working with just was giving me garbage every step of the way to try and get me to go away. Eventually he gave me an email address (accounts payable) and said this email would be sent to all the right people who could take appropriate action. This was October 21 and I have received no response yet. Needless to say, I spend a couple of thousand dollars on a useless system serviced by an unethical company not concerned with their customer service. I will never recommend these guys to anyone.

Very professional

professional install. knowledgeable about products.

Overall, the experience with this pro was outstanding. The entire team did a fantastic job on this project and truly listened to my needs, wants, and concerns. Not only were they respectful of my time, they were respectful of our special circumstances and of our new home, all while doing so at a very reasonable cost. I had gotten multiple bids and this pro was the only one that listened to what I wanted and what concerned me and came up with a plan that was followed through upon with perfection and without destroying my home, its beauty, or its value - something that no other company was willing to even attempt, wanting to take the easy way out and drill holes in the middle of my rooms to the outside of the house in order to use convenient indoor outlets. This team did the necessary work and did it the correct way. I would not know that Smart Pro Technologies was ever here had I not been home. The work was top notch and they left my home like they found it with the newly installed surveillance system covertly in place and without a bunch of inappropriately placed holes in the walls. The security cameras were installed well and they blend in with my home so that you don’t even know they exist. They were also able to add Ethernet to several rooms in my home where multiple other companies said it was not possible. All of this proves to me that this company is miles ahead of the competition. I will definitely pass on this praise to friends and family and I am happy to recommend this company to everyone. I will certainly hire them again in the future for any technology needs.

They showed up on time, very professional, very knowledgeable and came in on budget of what they quoted. I will definitely be calling them back again and referring them to my friends. I bought a camera system from Costco and they didnâ t have a problem installing it for me. You will not go wrong with hiring them for your projects.

Great value, hard working, honest, dedicated, smart and knowledgeable installers. Would hire them for any project thatâ s tech related.

Great job and patience by Brian. He was very flexible, showed up on time to install video doorbell with my existing chime. Got the job done even with manufacturer challenges and the video doorbell works great!

They were very Professional and well mannered people.

They did a great job Came on time Very professional Everything works

I would have no problem with having these Installers come back at another time.. highly recommended, install was done professionally and on time. Nice to have quality work done in a timely manner. Installers showed up on time did the work requested and explained the equipment without hesitation. Very good service

Great company. Everyone was great. So happy from start to finish.

Very professional and knowledgeable people. They came out and discussed security camera options and helped choose best system for our needs. Also installers were very helpful and took the time to explain the workings of system. Would definitely use again if needed.

Excellent communication, very clear and concise, I knew what to expect. Scheduling was quick and easy. Very professional experience overall.

This company provides punctual and quality service.

Happy to write this unsolicited review. Exceptional service, easy to schedule, to approve estimate and to get the job done. High quality, professional service. Fair price. Will use them again in the future without hesitation. They installed the Lorex 9 camera system with NVR from Costo. Set it up in our computer and iPhone. Walked us through it. No visible wires. Very satisfied customers. Carlos in Lee's Summit, MO

The overall experience could not have been better!

They did a great job!

very professional

The administrative and service personnel were great to talk and work with. We were pleased with the rapidity and and response to our service request. Their Christanity was evident.

Very professional, good quality work,reasonable prices

I am so glad that I came across this company. Mr, Cary came to my home and presented me with a very reasonable estimate. It took me longer than expected to make a final decision on which camera system to install. I did a lot of back and forth with Mr. Cary, and he was very patient and informative during the entire process. The instillation was done by two young men who immediately gave me the impression that they were competent, and knew exactly what it would take to get the job done. They got all the cameras installed and the NVR hooked up and programmed. I highly recommend this company to anyone in the market for a security system install. I look forward to doing business with them in the future for upgrades.

Great service!

They were on time, very nice and did a great job. Can't ask for more than that. The price was very reasonable.

The folks know their business very well.

Very responsive and professional.