Renewal by Andersen of Kansas City KS
About us
For a Free, In-Home Consultation contact us at 1-913-385-1300. Renewal by Andersen offers a start-to-finish replacement process, where you will get custom-crafted, energy-efficient windows and doors professionally installed for you. Additional Fax - (913) 385-1303.
Business highlights
Services we offer
Windows & doors.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 8% | ||
| 8% | ||
| 2% | ||
| 2% |
"Thanks so much for taking the time to post this. Please let us know how we may help in the future!"
"Hi, we don't have a record of any recent service requests and would love the opportunity to dig in to this for you. We've left a couple of voice mail messages. Please call 913-385-1300 and give us a chance to see what we can do . Thanks! 09/17 We would be glad to help you solve this problem even though your purchase was not made through us. Just give us a call."
"Hi, we don't have a record of any recent service requests and would love the opportunity to dig in to this for you. We've left a couple of voice mail messages. Please call 913-385-1300 and give us a chance to see what we can do . Thanks!"
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"Thanks so much for the review and your patience with us as we worked to come up with solutions to our error. We don't promise to be perfect but we do promise to make every effort to make things right. Thanks for sharing the photo as well. Your dining room looks gorgeous! -David Reber, GM"
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"Thank you for your review and feedback, Ms. [Member Name Removed]. Things should have gone a little smoother with your job but we are glad we were able to get everything taken care of. Please let us know how we may help in the future."
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The whole process was well orchestrated and seamless. Every player (sales, measurement, office, installation, and follow-up) knew their part and played it extremely well. Sales took care of the price and recommended the type of door to install (no sales pressure whatsoever); measurement person took care of measuring the door and answering any questions about the door; office person informed me when each appointment was scheduled; and installment person was efficient, knowledgeable, and cleaned up after the work was complete. There were a couple of follow up calls and a reminder about their survey. Each person stressed their five star rating. I gave them a five star rating because it was well deserved, but if I received one more reference about five stars....
"Thank you for your review. Please let us know if we can help in the future!"
"Mr. [Member Name Removed], Thank you for your positive review. It is a pleasure serving you. Please let us know if we can do anything for you in the future. David Reber General Manager"
"Thanks so much for your review. Please let us know how we can help in the future!"
After agreeing to purchase they scheduled a person to come verify Josh's measurements and walk the job. They were on-time and his supervisor showed up to meet with us and see the job scope. This further supported Josh's claims of a company that values quality and customer service. They checked the production calendar and said they would be out to install in 4 weeks. About two week prior to the start of the installation they called to let me know they would need to push the date out a week which was no problem for us, I understand things happen in manufacturing and these were custom windows.
Roughly 2-3 business days prior to the installation I received a text message with a checklist of things to do prior to the install. I knew this was a 2-3 day job and assumed we could rearrange our house in sections to minimize the inconvenience so the night before I moved furniture in areas to allow for the install of both sliding doors and 6 of the 14 windows. I was told the crew would be there to start on Monday morning between 8-9AM to begin work. At 9:45 I called the Renewal number online (no number listed in text messages) to find out if they were going to show up as it rained heavily the night before. The receptionist took my number and a guy called to say they were leaving now and would be there shortly. The crew arrived at 10:30 (1.5 hours late and I had to call) and brought only the windows in areas I had not moved furniture for nor had I removed the window dressings. The crew was great, very friendly and did a terrific job. Why did Renewal by Anderson not bother to call and let me know they were late? Why not call and let me know which areas they would be working in? One of the windows was damaged in transit and the crew installed it and informed me they would be back to install the new one when it was made at the factory. The installers agreed it would be best for them to pre-stain the window so that the painters wouldn't have to come in and take over the house for another day.
The next phase was window staining. Long story short - the staining crew was also late with no call letting us know. They then took an extra day saying they were having trouble matching my stain. I gave Renewal by Anderson a sample piece of trim more than a month before the staining. Why did they wait until the day of the staining to try and match it? The initial stain work was sloppy to say the least. I made a punch list and the owner of the company came out and personally took care of the work and the final product looks great.
This brings us to today - the day the broken window was to be installed. Again, a text letting me know they would be there at 8:00. At 8:15 I replied to the text to inquire about where they were? I received a phone call letting me know that the window wasn't stained and they were in the shop trying to figure out what to do. Dave then called to let me know that HE made the decision not to stain it due to the fact that they would likely damage a stained window rather than an unstained one... Novel idea here - WHY NOT INCLUDE THE CUSTOMER IN THESE DECISIONS!?
Bottom line is the project management in this company is a complete joke. We happily paid a premium for a premium product in our home. The level of service we received was anything but premium and I really hope we never have a problem with these windows as I truly hope to not have to deal with the incompetency that is the projects/services side of Renewal. Let me be clear - the installation crew was fantastic, the Renewal by Anderson project management was anything but.
It's clear that Renewal is a sales focused organization rather than a customer focused organization. All it would have taken to eliminate these issues was a few simple phone calls, I'm not an unreasonable person. I understand things happen. What I don't understand is the seemingly deliberate lack of communication with a customer who invested $45,000 in your company. I have other windows in the house that will eventually need replaced. When that time comes I will definitely look at other companies before making a final decision, I suggest the reader do the same when considering new windows.
They were gliding windows and after install I could not remove one of them. They came back out tried to fix the problem and busted the frame. They did stand by it and came out a 3rd time to replace it. That day they walked all over the flower bed. The removed the drip cap and it looked like they ripped the new frame out without making the precuts to remove it. They came out a 4th time to replace the drip cap. I had to re stain the frame and trim 2 more times for a total of 3. I was told I would get a 200.00 credit for the problems and re staining work. They only gave me 100.00
I love the Andersen windows but I had 2 others put in the back from home depot half the cost. The sales guy at renewal said that same of the items like the screens and the fiber X trim was only though renewal funny thing they are on the home depot window also. I have 3 more windows to replace they will be from home depot also.
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