Renewal by Andersen of Kansas City KS

The installation was quick and the installers put down mats so they wouldn't make a mess. The price was a bit high for only 2 windows, but I've been able to compare our energy savings and we're talking $2+ less per day than we were at. Once we pay off these windows we'll probably get the next 3 done. Overall great quality of windows and great service.

Windows are good door has rotted out

Windows are fine. door rotted out and they would not repair or replace

The work went well for the most part, except: 1. Two bedroom casement windows which were supposed to swing opposite of each other ended up both swinging the same direction. 2. They had to break the fixed windows in the living room to remove them, and when they broke one of the windows, glass went flying all over the living room. We were finding glass pieces for a couple of weeks after that. 3. The replacement trim in a few rooms could have been of better workmanship. The windows are extremely pricey, but hopefully they will be worth it in the long run in terms of durability and energy efficiency.

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In general, very well. The windows are excellent! However, one window was measured incorrectly by Renewal by Andersen. They wasted some time trying to figure out if they could make the window fit. They only way it would fit is if they would cut the James Hardie siding on our house. We said "no", because we didn't want to void the James Hardie siding warranty. They didn't want to order a new window, but eventually they agreed to do so. I wasn't upset that a mistake was made when they measured the window, but I was disappointed that they didn't immediately order a new window. I really like the windows, and I definitely would hire Renewal by Andersen again.

It took many phone calls and emails to get the initial measurements correct . . . every document I would get sent after a visit or a call would have errors that I needed to correct . . . they finally got it right and the installation went great . . . installation crew was quick, clean and did a perfect job . . . however, a couple of latch bars were defective and needed to be replaced, so again I had to interface with the office people, who ordered only one replacement bar instead of two and the one they ordered was wrong . . . so when the repair guy came by to replace the bars, he discovered the wrong quantity and wrong part, so the repair had to be rescheduled for a few weeks later . . . just got finished yesterday, and all is finally complete and in good shape. I did a lot of research and am convinced even today that these were the best windows available, but the fact that they were over 50% higher in cost than the second best window, and took so much management to get the job done right, I'm not sure I'll choose to go with them for the rest of my windows when the time comes unless their internal processes show a lot of improvement.

I felt the job went well. They came out on time, which was very good. They completed the job in the estimated time they said they would. They cleaned up well after themselves. The windows have served me well. They did a great job during the summertime, I could tell it kept the room much cooler than it was. It worked out great.

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The cost of service was horrible. We paid $10,000 for 6 windows. Why we went ahead and did it, I don’t know. Price was really bad. I don’t know why we did that. But they’re wonderful windows, so that would be a higher rating.  We are having trouble getting a few things fixed, so I’d say a B. Well, since they kind of scratched the dryer and dented it, I would say a B (on Professionalism). A part didn’t come, so they forgot to do that. It’s called a nail channel. So they had to make it on site, so it may or may not have been as good as the previous one. Then they forgot to put the hinges on. It was just little things, because they have massive ads on TV and in the paper, so they are actually overbooked. I would say they are a very good company, it’s just they had too many things going on.

Chuck was our installer and he was fantastic....very profession, very precise....did not leave one piece of dirt....very nice guy

I had called right after Thanksgiving and, by signing the contract immediately, they were able to make the replacement windows and install them on December 27. They arrived within the hour that had scheduled 9AM and were finished by 4 PM. Sean came with DJ and Dillon. In addition to removing and replacing the windows, they also replaced 5 4X8 batte and boards on the exterior that had also rotted due to the window exterior allowing rain to seep behind them. They did both a professional job and clearly went beyond just "making the motions". Constantly moving and worked well as a team. They arranged for a subcontractor to come about a week later to stain and apply polyurethane to the interior to match the woodwork. The double hung windows were built to 'slip into' the removed opening, leaving all the interior trim in place. The 3 pane sliding window that replace 3 double hung windows was not as easy as it had only one frame whereas the old windows had 3 frames. This required applying a shoe trim to cover the joint where the frame met the interior sill. This shoe trim made it impossible to hang the blinds inside the casement whereas the other blinds could be rehung in their old casements with no redrilling, adjusments. A minor inconvenience. The subcontractor came and finished up in less than 4 hours. The staining and polyurethane were applied adequately. The stain on the interior parts of the window matched the original sills/trim exactly. The application could have been more even, and, allowing the polyurethane to settle, without stirring frequently, left some areas glossy, and others not so glossy (matte). This would probably only be noticeable to a very discerning eye. The widows are air tight, operate easily, and they used "Great Stuff" liberally to make certain the installation was well insulated. The company called 3 times, after the installation, to verify that the installation went as expected (and to encourage me to write the review I had promised). Note: None of the frames contain wood. They appear to be a composite of vinyl and fiberglass. Very sturdy, look, feel, stain, paint and operate like wood.

This is the fourth time I've had Renewal by Anderson replace windows for me. With a 1920's home with two dozen large windows, I'd had to replace them slowly over a number of years, due to the cost.. Whichever sales rep or installer I worked with did a great job. They were flexible with me when i had to reschedule appointments and came on time for each appointment. The windows are a bit pricey, but are of excellent quality, unlike those provided by some other replacement window companies. Jason and Chris did the installation this time and did a great job. Everything fit beautifully and it went very smoothly. They were courteous, efficient and did a great job cleaning up after themselves. You'd never know they'd been here except for the beautiful windows they left behind.

Renewal by Andersen replaced the sliding glass door in my kitchen yesterday. This was the first time I had dealt with Renewal by Andersen and from start to finish, they displayed the highest degree of professionalism. The installer was Tim and I can't say enough good things about him. He was efficient, courteous and paid very close attention to detail. The result was a sliding glass door perfectly installed. He was skilled enough to be able to leave the existing interior molding around the door, which saved me the work of having to stain new wood to match the rest of the woodwork. I couldn't be more pleased with the work he did!

From the customer service on the phone, the salesman, the guy who measured my windows and the installation team. They were GREAT!!! Yes they are more expensive than most but well worth it. They have a 20 year warranty that is transferable. The salesperson was polite, answered all my questions when i would call, he took the time to work out a great financial plan that I could afford. The installation team were polite, listened to my concerns, took care what needed to take care, took pride in their work and I felt at peace. It has been a great experience working with this great company. I would highly recommend them.

We are so pleased with the work Renewal by Anderson did at our house. Yes, their prices are more expensive than a lot of window providers, but with a 20-year guarantee on parts and labor, we knew that we were making a solid investment in our home. Everyone we've been in contact with, from the salesperson to the guy who measured the windows to the installation team has been top notch. I couldn't believe how quickly the windows went in and how little mess was involved. The installation team couldn't have been nicer, and graciously put up with my five year-old's "help" while they were in our home. We will eventually have the rest of our windows replaced, and we will always come back to Anderson first for a bid. They really are that good.

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Easy to work with

Although Renewal By Anderson are definitely not the least expensive replacement window company in town.  The quality of the window is very good and the quality and professionalism of the crew installing them was very high.  They replaced all 9 windows in one day with new oak wood trim on inside of windows.  We have some special fluted wood borders around the windows in the front of the house which they were able to preserve without damage.  Their finishing subcontractor came the next day and finished the interior wood work in one day too.  We liked this subcontractor so much we had them paint all of the rooms and refinish the wood work in to 2 bathrooms on that level.  We highly recommend Renewal by Anderson and McGarrah Painting.

Josh, the sales person was very knowledgeable and made us feel very comfortable with the purchase.  These are expensive windows and our home has non standard sizes so we wanted quality and felt they could deliver based on reputation and the way Josh represented the company.  
After agreeing to purchase they scheduled a person to come verify Josh's measurements and walk the job.  They were on-time and his supervisor showed up to meet with us and see the job scope.  This further supported Josh's claims of a company that values quality and customer service.  They checked the production calendar and said they would be out to install in 4 weeks.  About two week prior to the start of the installation they called to let me know they would need to push the date out a week which was no problem for us, I understand things happen in manufacturing and these were custom windows.
Roughly 2-3 business days prior to the installation I received a text message with a checklist of things to do prior to the install.  I knew this was a 2-3 day job and assumed we could rearrange our house in sections to minimize the inconvenience so the night before I moved furniture in areas to allow for the install of both sliding doors and 6 of the 14 windows.  I was told the crew would be there to start on Monday morning between 8-9AM to begin work.  At 9:45 I called the Renewal number online (no number listed in text messages) to find out if they were going to show up as it rained heavily the night before.  The receptionist took my number and a guy called to say they were leaving now and would be there shortly.  The crew arrived at 10:30 (1.5 hours late and I had to call) and brought only the windows in areas I had not moved furniture for nor had I removed the window dressings.  The crew was great, very friendly and did a terrific job.  Why did Renewal by Anderson not bother to call and let me know they were late?  Why not call and let me know which areas they would be working in?  One of the windows was damaged in transit and the crew installed it and informed me they would be back to install the new one when it was made at the factory.  The installers agreed it would be best for them to pre-stain the window so that the painters wouldn't have to come in and take over the house for another day.
The next phase was window staining.  Long story short - the staining crew was also late with no call letting us know.  They then took an extra day saying they were having trouble matching my stain.  I gave Renewal by Anderson a sample piece of trim more than a month before the staining.  Why did they wait until the day of the staining to try and match it?  The initial stain work was sloppy to say the least.  I made a punch list and the owner of the company came out and personally took care of the work and the final product looks great.
This brings us to today - the day the broken window was to be installed.  Again, a text letting me know they would be there at 8:00.  At 8:15 I replied to the text to inquire about where they were?  I received a phone call letting me know that the window wasn't stained and they were in the shop trying to figure out what to do.  Dave then called to let me know that HE made the decision not to stain it due to the fact that they would likely damage a stained window rather than an unstained one...  Novel idea here - WHY NOT INCLUDE THE CUSTOMER IN THESE DECISIONS!?
Bottom line is the project management in this company is a complete joke.  We happily paid a premium for a premium product in our home.  The level of service we received was anything but premium and I really hope we never have a problem with these windows as I truly hope to not have to deal with the incompetency that is the projects/services side of Renewal.  Let me be clear - the installation crew was fantastic, the Renewal by Anderson project management was anything but.
It's clear that Renewal is a sales focused organization rather than a customer focused organization.  All it would have taken to eliminate these issues was a few simple phone calls, I'm not an unreasonable person.  I understand things happen.  What I don't understand is the seemingly deliberate lack of communication with a customer who invested $45,000 in your company.  I have other windows in the house that will eventually need replaced.  When that time comes I will definitely look at other companies before making a final decision, I suggest the reader do the same when considering new windows.

They were gliding windows and after install I could not remove one of them. They came back out tried to fix the problem and busted the frame. They did stand by it and came out a 3rd time to replace it. That day they walked all over the flower bed. The removed the drip cap and it looked like they ripped the new frame out without making the precuts to remove it. They came out a 4th time to replace the drip cap. I had to re stain the frame and trim 2 more times for a total of 3. I was told I would get a 200.00 credit for the problems and re staining work. They only gave me 100.00

I love the Andersen windows but I had 2 others put in the back from home depot half the cost. The sales guy at renewal said that same of the items like the screens and the fiber X trim was only though renewal funny thing they are on the home depot window also. I have 3 more windows to replace they will be from home depot also.

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