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Pella Windows and Doors
Doors (Interior) - Install or Replace, Window Glass - Install or Replace, Mirrors - Install or Replace,
About us
SHOWROOM LOCATIONS; *LENEXA, KS 11333 Strang Line Road
Services we offer
The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.
Amenities
Free Estimates
Yes
Reviews
4.168 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 9% | ||
| 13% | ||
| 6% | ||
| 9% |
Showing 1-25 of 68 reviews
Paul M.
Feb 2023
it went fine, no problem. It was a good job and good product
Cindy S.
Jun 2020
The installers were excellent and we love the window, BUT....the salesperson was dishonest about the product we were purchasing, the installation date kept being delayed, and there was absolutely no follow-up from then salesperson prior to finally getting the product installed, no response to our complaint about the material the window frame was made of in contrast to what was sold, and no returned phone calls and inability to reach anyone until after we were so done with Pella, we didn't care. Pella products are quality, but expensive, but their customer service is non-existent. We are purchasing four additional windows currently and we are NOT purchasing them from Pella.
Taggart G.
Mar 2019
I paid about close to $800 for a Pella double-paned picture frame window. A third party installer ordered it and installed it. The installer did a great job. The window itself came from Pella with a defect. There's an oily smudge on the inside of one of the panes of glass, impossible to get to and clean. Pella sold me a window that will look eternally dirty. My house has some crappy storm windows on it. For aesthetic reasons the old storm window was reinstalled in front of the new Pella window. Pella has agreed to replace the glass pack on the window: great. Pella's team will not remove the storm window in order to get to the window: not so great. This window and storm window are on a second story. I don't have the ladders or the help to do it myself. That means I'll have to absorb the cost of having a team come, take the storm window down so your team can change the glass pack. Then have that same team come back and put the storm window back up. Expensive, time consuming, infuriating. Their communication and scheduling is slow. They won't give me partial money back on the defective window and I will not be spending even more money in order to accommodate them in regards to having the storm window uninstalled and reinstalled. It's a write off. The window looks nice besides the defect. I will not be doing business with Pella ever again. There are cheaper alternatives for the same poor quality and customer service.
Julie C.
Oct 2018
The initial sales process was great, not shocking right?! We were even ok waiting the over 2 months for the windows to be made and delivered. Then the issues started. The day before they came to do the install, we were called and told that 3 of them were on backorder. Ok, I can deal with that. I do feel we should have been told long before that but whatever. After a month, they called and left a message that the backordered windows were now in stock and that they would be out in 2 days to install. We happened to be out of town on business (we work!) and because we couldn't accommodate their schedule, we had to wait another month for a new date. The backordered windows were finally installed and this time they forgot the screens! So.. we schedule a date to install the screens... they never show up. After all the calls, many left unanswered, I called and lost my cool a little. Low and behold our screens will for sure be installed tomorrow. I have hopes that will actually happen and if not, I'll update this story. Whats sad is their product is amazing, and our windows are beautiful, but other companies also have beautiful windows that might have better service. We have 8 more and will be taking our business elsewhere!
Response from Pella Windows and Doors
"Hi there. We are so sorry to hear that you experienced these issues with your window installation. Please let us know at socialmedia(at)pella.com if there are further issues that need to be addressed - we want to make sure that everything is taken care [Member Information Removed]. Thank you. KS Pella Community Team"
Cecilee P.
Feb 2018
Good. Installers did not clean up afterward.
James G.
Jan 2018
The windows are nice, but some of them don't close completely. The installation was done improperly and some of the locks don't close completely. In addition, there was poor replacement of woodwork around the installed windows, leaving large gaps. There was also some damage to the walls around the replaced frames. Overall the installation was sloppy and unprofessional. I would rate them a D or lower, but the windows themselves are good.
Brian P.
Sep 2017
Looks great. Everything as promised.
James G.
Mar 2017
It took several days to complete the job - not a problem. The front windows are very nice. The large casement windows look nice, but the locks do not work properly. The windows apparently do not line up with the locks, so the lock will not close all the way. That leaves the handle sticking out partially, and looks like the window is still open. The inside framing was not reinstalled well, leaving fairly large gaps. In the end, they did not take the time to do the job right, leaving me with sloppy looking and poorly functioning windows.
Response from Pella Windows and Doors
"Thank you for letting us know about your recent experience. We are committed to continuous improvement and truly appreciate your feedback. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Thank you again for your feedback. Kind regards, Pella Community Team *Update 3/20 - We have not been able to identify your order info. Can you please send your phone number & email address to us at socialmedia(at)pella.com so we can locate the information we need? Thank you! *SW"
Christine T.
Feb 2017
Great. Everyone was professional and the window looks wonderful.
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We're passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Best, Pella Community Team"
Nancy W.
Aug 2016
They did a great job! They listened to my concerns and made sure they did everything they could so that things went smoothly. I love my windows now!
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Best, Pella Community Team"
Kim J.
Jul 2016
Terrible. Installers were late every day. A job scheduled for 3 days took two weeks to complete. (Even then, it was not "completed" as they ordered the wrong size insert for two of the Windows, and when they obtained the correct size, they were painted poorly. It took another month and a half after installation to get that corrected.). The installers left debris in my driveway, yard, and in my home. They cracked a window casing and performed a shoddy repair. They broke a vase and did not tell us. One installer cut his hand and bled throughout the house. The worst, however, was the customer service. When I called my senior sales consultant, Scott Marlow, to discuss the problems I was having he stated he would follow up and call me back. I never heard from him again, even when I left additional messages. I then called Devon Brady, the Sales Manager, to discuss the issues. Never returned my call. When I went to the location to discuss the matter, Mr. Brady "was not available" so I wrote out my concerns and asked him to call me back. To this day, I have never heard from him. If you research Pella products on line, they are rated high in terms of quality. However, there are alternatives. In the KC area, I would strongly discourage anyone from working with this company.
Response from Pella Windows and Doors
"Thank you for letting us know about your recent experience. We are committed to continuous improvement and truly appreciate your feedback. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Thank you again for your feedback. Kind regards, Pella Community Team"
Joe C.
Jul 2016
Total non-response from the local office.
Response from Pella Windows and Doors
"We’re sorry to hear about your experience. It is our goal to continuously improve our products, service and company. We have received your review and have forwarded it to our customer service team. We appreciate your feedback. Best regards, Pella Community Team"
James G.
Jun 2016
unknown
Response from Pella Windows and Doors
"Thank you for letting us know about your recent experience. We are committed to continuous improvement and truly appreciate your feedback. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Thank you again for your feedback. Kind regards, Pella Community Team"
Sue K.
May 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review. We appreciate and value your feedback. Enjoy your new Pella products! Best regards, Pella Community Team"
DAVID G.
Feb 2016
The service was awesome. Salesman was wonderful and very knowledgeable.
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Angela H.
Dec 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
ILYSE M.
Nov 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Douglas B.
Jul 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Michael S.
Jul 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Shelly M.
Jun 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Eileen M.
May 2015
My windows have been good since they came out. The quality of the windows is good. It's probably the worst, most unprofessional organization I've ever dealt with. They were supposed to have the install done in no more than three days and it took them over a month to do it. They didn't order the right parts. They subcontracted their workers, which they didn't explain to me when I signed the contract. So the workers showed up and asked me where the windows are and I felt like it wasn't my job to tell them where the windows were. The parts showed up the next day, but they weren't all here. This went on for a month. They couldn't finish it because they didn't have the parts. It took them four weeks to finish. Different people came out almost every time. Most of the subcontractors were very professional, but they were relying on Pella to make sure the parts were here, which they weren't. This went around and around and around. I didn't get some return phone calls when I was in the middle of this. I tried to call their office. I'd leave messages and wouldn't get return phone calls. They know they screwed up. Everybody screws up, but they should be more upfront about it. I would be more understanding if you talk to me and tell me what's going on. That left a pretty bad taste in my mouth. Eventually one of the managers got back to me. I had left messages for the salesman who sold me the windows, but he couldn't answer my questions. He had no authority, because I was a little bit upset.
Response from Pella Windows and Doors
"Thank you for taking the time to write about your experience. As a company, we continually strive to make our products, service and company better. We can’t do that without feedback from you. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Thank you, Pella Community Team"
Eric P.
Feb 2015
unknown
Response from Pella Windows and Doors
"Thank you for taking the time to write about your experience. We appreciate and value your feedback! Kind regards, Pella Community Team"
Tom B.
Dec 2014
It took them a long time and was expensive but the work turned out alright.
Response from Pella Windows and Doors
"Thank you for your review. It is our goal to continuously improve our products, service and company. We have received your review and have forwarded it to our customer service team. We appreciate your feedback. Best regards, Pella Community Team"
Sean A.
Dec 2014
Well. The salesman Mr. Ryan, and the installer Mr. Lee were great. They did everything I ask. Next time I will request in writing that the exterior trim be replaced with new trim because new window replacement sizes are not the same as old windows. The installation sales manager appeared on site during the window measurements. This manager was polite but I ask that he not return or enter my property ever again, which the company did follow. This manager is a body builder and had severely limited knowledge of the window industry, worksite, management, and contracting. This manager should say in the gym not the work place or window industry.
Response from Pella Windows and Doors
"Thank you for taking the time to write about your experience. We appreciate your feedback. Kind regards, Pella Community Team"
Larry P.
Nov 2014
Jim Cindrich of Pella-KC did an outstanding job in solving a problem with several of our Pella Pro-line casement windows. Jim was friendly and professional, and he went the extra mile to take care of the problem although he was not the original salesman. We were very happy with his solution and his service!
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Licensing
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FAQ
Pella Windows and Doors is currently rated 4.1 overall out of 5.
Yes, Pella Windows and Doors offers free project estimates.
No, Pella Windows and Doors does not offer eco-friendly accreditations.
No, Pella Windows and Doors does not offer a senior discount.
No, Pella Windows and Doors does not offer emergency services.
No, Pella Windows and Doors does not offer warranties.