Metro Property Inspection

Wish I could leave 0 stars. Save yourself the headache and DO NOT HIRE this company to do your home inspections! Michael missed over 4 major natural gas leaks in an outdated gas line as well as major bathroom plumbing issues. Bathroom now needs work because of old galvanized plumbing that is mixed with copper and PVC leaking into crawlspace. Michael reported that all plumbing was copper and indeed there was not any galvanized plumbing. False! Repairs exceed over $8,000+ worth of parts and labor for both of these projects. Even though this was a major bargaining/repair oversight prior to closing, it could have been much, much worse. Me, my friends and/or family could have been severely injured in an explosion. Someone could have even died from this negligence! When I called a plumber to check out gas smells, there were leaks so bad the soap bubble tests looked like something out of a science fiction tale. There was absolutely no apology or attempt to apologize or to correct the situation. Metro Inspection could have said something like, "We are so sorry. What can WE do to make this right!?" Most companies do everything they can to help their customer. That didn't happen. They simple ignore me and contacted me only when I mentioned I would be leaving behind negative reviews. When Mike contacted me, he said things like, "You [and your realtor] knew I was not going down in the crawlspace, the gas leaks weren't there before there happened after the inspection, and we are not responsible for this because you know that we checked." At least two of the gas leaks occurred outside of the crawl space, actually in the garage, something that was lazily and neglectfully overlooked. They leaks weren't even in the crawl space as Mike argued. Customer service doesn't exist with this company and they simply blamed me and my realtor instead of correcting the problem. I feel rotten, upset, and extremely disheartened after the phone call. I requested that the gas line be paid ($3,900!) as well as a refund as a result of this company's incompetence and negligence. I requested that Metro Inspection contact the warranty service and the plumber to HELP ME OUT and get this sorted out as the warranty is only paying $500 of this bill, supposedly. This didn't happen either. No one helped me. To boot, when I requested a refund from Metro Property Inspection, they sent me a bunch of paperwork with legal jargon on it saying things like omitting liability in order to receive my refund back. That won't be happening. I am planning on holding them responsible. Absolutely abhorrent, vile, and repulsive business practices from this company. I have never in my life been blamed as a customer for a company's oversight. A major gas leak and it's the customer's fault?! Save yourself the nightmare these people will put you through and DO NOT HIRE THEM! I am a full-time educator and I have been dealing with this for months now when I come home. **Go someplace else whatever you do!! DO NOT HIRE THIS COMPANY!!!!!!!!!!**

We were really surprised (and not in a good way) with Mike Pelliccia and our experience with Metro Property Inspection. Short version—he missed an active termite infestation and then claimed no responsibility, wouldn’t refund our money, and was a terrible communicator throughout the dispute. Long version—our realtor recommended him and told us that even though it’s really expensive, it’s the most comprehensive inspection and you’re paying top dollar for them to check every little thing. They also boast a really great warranty, so you go into it feeling really safe and trusting, thinking if anything goes wrong or they miss something big, they’ll make it right. Well, think again. Turns out they missed a huge, active/live termite infestation that we discovered just weeks after the inspection. When we called them on it, they claimed that it wasn’t their fault or responsibility because the area wasn’t visible during the inspection due to the sellers’ items obscuring the spot where the infestation entry spot was, but in reality, we had photos and a video to prove that the damaged area was not obscured, and they just missed it. They offered to pay for the termite treatment, which we happily accepted, since we had already spent $1200 for their comprehensive inspection. Once we discovered the extent of the damage, we had to tear three walls out, and the termites had not only eaten thru the wood paneling, but the drywall on both sides of the studs and the studs themselves. Once we realized how much damage it was and how much it was going to cost us to repair it, we respectfully asked for our $1200 to be refunded (in addition to them paying for the termite treatment). After three weeks of waiting for a response, we got a phone call from Mike saying he believes we are even since they’re paying close to $500 for the termite treatment. But then, when the termite treatment company came out to check the bait stations and recommended a BoraCare treatment for the damaged studs before we start putting new drywall up, Metro said they are unwilling to pay the $125 to treat the studs, so, not only are they NOT refunding the cost of the inspection where they missed this infestation, but they’re also refusing to pay for the full termite treatment being recommended. The company who is treating the issue is American Pest Management, which is the termite company that Metro recommended for the treatment. We have since found out that APM used to do the termite inspections for Metro, but at some point, Metro began doing them on their own instead of using a subcontractor. We assume this is them cutting corners, and clearly it shows. If Metro had done a thorough job with the termite inspection, we could have caught this while we were still in negotiations with the seller, and it might have given us some leverage to reduce the purchase price or help pay for the cost of the structural repairs. We are so disappointed by the way that this has been handled, the lack of accountability from Metro, the way they have communicated (and not communicated) with us, and we would definitely not recommend Metro as a home inspection company to anyone. After all of this, our realtor has also decided that he will no longer be recommending Metro to any of his clients. Such a shame. They lost both our trust and respect.

Professionally and accurately. Pointed out exactly what I am not trained to see. Was thorough and willing to explain and answer all questions.

Cameron from Metro Property Inspection was hired to do the inspection of the house I am buying. He was the most thorough inspector I have ever dealt with. He was happy to answer any and all questions I had and explained everything he was doing along the way. I will definitely recommend him and Metro to anyone who needs their services.

It went great. We have used Metro Property Inspection three times and each was a very positive experience. We have always gotten Michael Pelliccia as our inspector and he is always on time, professional, knowledgable, very thorough, and fun to work with. I would highly recommend them.