Kansas Granite Mart Inc

Job was a disaster from the beginning. This is a Chinese company that has commissioned sales people. This combination makes for inferior staff and poor customer service. I had issues and my salesperson was sent home for being late so I got to deal with someone that created more issues. The cabinets are low quality, low density wood that will dry out, warp and split. I had one cabinet ordered wrong so the replacement was a completely different shade of gray. I had to replace some of the crown and they charged me 60.00 each for 2 pieces.....126.00 total. They charged me 45.00 just to order it. You literally have to pay for customer service. Avoid this place like the plague and choose a company with more stability.

I had research many, many companies prior to finding Kansas Granite Mart. I already knew what I was looking for in a stone as well as the price point I wanted to be at. I was please with the staff and would recommend them. The installers were great. We did have one discrepency and once it was brought to their attention they offered a resolution the same day which was great. I was pleased with the company.

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Contractors damaged my existing stainless steel refrigerator during installation creating numerous dents and dings. Although I witnessed the damage along with other employees the company refused to make reparation for the damages. In lieu of repair or replacement a small sum was offered as a settlement. Further the owner was hostile and dishonest. I reported to the BBB.

The workers came in and installed the counter tops and tile in a timely manner.  There was a bit of dust afterwords which I think is to be expected for a remodel of this sort but when all was said and done, it looks great.

I will point out that originally we ordered a contrast color for the island (different from the counters).  On the first day they brought the Island counter tops in the same color as the counters.  This was only a slight inconvenience.  They immediately owned the problem and made it right by expediting the new island counter tops and installing them on the following morning.  They definetly made it right in a very short time.

All in all, my wife and I are very happy with the new countertops and back splash and would definitely recommend KGM to our friends and family. 

Had no trouble. They were clean. There were no big gaps. Everything went well.

Didn't go well. Ryan didn't want to hear the problem,became arugmentative, irrational, rude, claimed not to have time to listen, hung-up,said he would return the call, but hasn't and we are not expecting that he will. No remedy was requested from KGM other than just informing them that the product was not delivered in the size ordered and the backsplash was not cut. The best outcome of this whole event is that his workmen with minimum experience didn't try to install the product and create a further mess, that Ryan would have been unwilling to acknowledge or correct. KGM is apparently understaffed at the Lee's Summit store preventing them from further interactions with customers after the sale. If its possible to find the granite you want someplace else, that may be your best course of action to avoid this kind of unnecessary stress.

They were very professional and prompt. They communicated well and were able to suit our needs. They stand behind the quality of their work.

They had a large selection of granite slabs, and they had good prices. The salesman seemed knowledgable and was very helpful. We selected our slab, and chose a black granite sink, and travertine tile for the backsplash. At the time, we just wanted to get everything done at once so we got everything there, and used their installers. Looking back, I would not recommend getting your tile from them because the installation was overpriced, and you could do much better getting your tile elsewhere.

The tear-out guy became impatient when removing the old tile backsplash, and he ended up tearing out most of the sheetrock with it. We had considered removing the old backsplash ourselves, but we thought the pros would do a better job of doing it without damaging the wall. NOT. I walked into the kitchen and was shocked to see huge holes, and one wall was almost entirely gone. He said the tile guy would install new sheetrock and fix everything.

The countertops and sink looked good, and the tile guy came right after the countertop installers were finished. He replaced some of the sheetrock, but there were still some large holes that he didn't bother to fix. He just stuffed a bunch of drywall mud in the holes and stuck some mesh over it, and then put the tile right over that, before it was dry enough to be stable. We didn't know he was doing this at the time. That night, we noticed that the tile didn't look flat...it was sinking back into the wall. So we pulled off a few tiles, and that drywall mud in the hole was still wet (it was way too thick) and the mesh and tile were sinking into it. We repaired the wall ourselves with a new piece of sheetrock and mud, and stuck the tile back on when it was dry. The tile guy was coming back the next day to do the grout, but at this point we didn't trust his workmanship enough to ask him to fix the wall, so we did it ourselves. It seemed he thought that we wouldn't notice his shoddy workmanship if he covered it all up with the tile. He also removed his spacers before the adhesive was dry, and several of the tiles slid down and became crooked. We also fixed those ourselves. We've done enough home improvements that we know we can't expect absolute perfection, but this was really bad. He did an ok job of grouting, but all the caulk had cracks along the bottom edge of the tile where it meets the countertop. It's probably because the granite countertops are so heavy that they settled a little bit in the next few days after they were installed. They should have expected that, and should have waited to put in the caulk, or just left it for us to do. They were in too much of a hurry to finish everything. We tried putting another bead of caulk over it and smoothed it in, but the cracks just spread into the new caulk. We'll have to scrape it all out and do it over. It is not something we feel we should have to do, but at this point we don't want their tile guy to come back and do us any more favors.

Overall, I would say the granite installers did a good job. The semi-bullnose edges and sink cutouts were nicely done, and the one seam is almost invisible. However, the tile installer was rushed, sloppy and unprofessional. I'd use Kansas Granite Mart again, but not for tile. You'd be better off to get that somewhere else. You also need to watch them very carefully when they figure up the bill, compared to the quote. The granite prices were good, but they made up for it with other charges and overpriced tile installation.

First the good: KGM has the best prices and selection in town. We purchased and quot;Colonial Goldand quot; for 45.99/sqft, and that's a and quot;premiumand quot; granite with a lot of waves and movement that would typically be much more expensive at other places. You can get the standard, more uniform granites like Ubba Tubba and New Venetian Gold for even less. The extra charges for sink cutouts, sink mounting, and demo of the old countertops were very reasonable. The cuts were straight, smooth, and fit well. Half-bullnose edge and corners were well-rounded. China bowl sinks appear to be well mounted with a clean and quot;negative reliefand quot; (where granite overhangs the sink by about 3/8 inch). The installers were very professional and courteous.

Now the bad: This is not a no-hassle buying experience. You can get a great price, but you've really got to watch these guys. They are incredibly disorganized, their salespeople are, frankly, idiots, and they're rude and try to make you feel unreasonable when you insist that they honor their bargain.

The estimator had to make a second trip out because they mis-measured the first time. Then, the quote was constantly in flux. We were quoted a price of 39.99 on two different occasions, but the revised quote showed 45.99. Had to rework the quote several times because they couldn't seem to get their act together.

They told me I'd be able to pick out our slab, but they never scheduled a time, so I had to take the initiative to do that. Then, when we went to pick out our slab, they tried to limit us to arranging our pieces on the upper half of one slab because the bottom half was already sold. Ridiculous. We weren't quoted remnant pricing, and they were essentially trying to sell us a remnant by limiting us to the upper half. We didn't expect to cut from all different areas of the slab and create a bunch of waste - you've got to minimize waste - but we did expect to be able to choose our area from a complete slab. We finally got them to back down on that.

Then, they tried to jack the price up again by adding a half-bullnose edge, even though it was already listed on the quote, and even though I had already put down a 50% deposit on the previously-quoted price. I insisted on them honoring the quoted total price, which was already a bit higher than expected due to the change from 39.99 to 45.99.

In summary, I would consider buying from KGM again just because the price is so good and I'm happy with the end result, but it took real work to hold them to their bargain. This is not a stress-free buying experience, so be warned, and good luck!

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the countertops look great. they tried to sell me on the oh-so-jo-co travertine backsplash with the granite. the tile pricing was substantially higher than another place I found, but by that time, I'd already put a deposit down with KS Granite Mart. They did have the color i wanted for cheaper than anywhere else and it was in stock and it's a gorgeous piece of granite. I felt like their pricing was all over the place each time I spoke with them it was something different. They also didn't coordinate the tile work at all. I had to take off work twice to get the tile done. The templating process created some weird marks around the sink when they cut it. Not the highest quality cut. I would maybe use them again depending on price.

Overall, it went well. They do require half of the payment up front when you sign the contract. Young, but professional, competent staff. We would use them again.

We got them from the internet. We went to different places to check the granites but found that they had the best price. They went out and picked up our slabs they took out their time for it. They scheduled a time for the measurement and they were on time. They were on time even during the installation. The installation was great. They charged around $39 per square foot for the granite counter tops. The price was awesome. They showed up on time, cleaned up everything and were in and out in minimal time.