Innerworks, Inc.

Initially, we liked our shades once we had them installed. For any future work or repairs, they were absolutely awful to work with. How on earth they stay in business and never return phone calls is bizarre to me. For one main reason, once their installation is complete and you want to call for repairs at any time, forget about it. Andrew has on his voice mail that he will return your call asap. To him, that means never. I am not kidding. His primary repair man, Howard,... models Andrews style for returning calls, never. I really did not realize how bad they were until I finally went to another vendor. Worst experience I have ever had, and I have been around for a while!! 

Horrible customer service by Howard! I dropped off my shades over a month ago for repair and finally after many un-returned phone calls, I was told they could not be repaired! Is it really that difficult to return a phone call? Now that I need new shades, I will definitely be going elsewhere! I do not recommend this company!

Very fast response to look at our broken window shades. Both shades were fixed, but each came back with unexpected changes. One had the hardware on wrong ends, and it had to fix it on site. One had an extra cord added to the pull string, and the broken cord pull was glued together not replaced. We were very happy to get the shades repaired, and the end result is pretty good, but it did cost more then expected up front.

Outstanding people to work with.....Bill

was given 5-6 day completion time for minor repair of shades. NO communication from them when time wasn't met. i called multiple times - NO call back. in short, i picked up the shades 3 WEEKS LATER - with nothing being done to them. i would not recommend them for any work. too frustrating. i felt they were unresponsive, uncaring, and really couldn't give a flip if the repair was done or not. had a terrible experience with them

My experience started out very positive. They were quick to respond to my inquiry and the technician was scheduled soon after. My repair needed to be taken to the shop and I was told would return 2 days later. Unfortunately there was lag in communication as my technician disappeared for 2 weeks. I called the main office and was told that they'd look into it but after another 2 days of no word, I was forced to call again. Evidently, a miscommunication and a glitch in scheduling was the reason. Taking into account there was a holiday weekend within this time frame, I will definitely give them a second chance. The technician was very friendly and the shutters were repaired and reinstalled very well.

They did not show up nor call to tell why UPDATE -They missed an appointment, but more than made up for it.

I was disappointed when I first contacted this company via the "Contact Us" feature on their website, and they never responded back to me. Thus, I called their store and spoke with a very nice employee. He had their home service technician call me the next day, and the home service technician was at our house that same day to repair the cord in one of our wooden blinds. I thought the repair fee was rather expensive, but I have never had this type of service before, so maybe the repair fee was "standard" for that type of service. I would use this company again, and despite the unreturned initial contact and rather expensive repair fee, I definitely recommend this company to others.

They did a great job, great value for what we got. By far the best in the Kansas area.

It was difficult to get through to them but once I did they were very responsive. Worth the wait. Had my blinds cleaned and received them within 4 days after picking up. I ordered vertical blinds for my sliding glass door and that will take longer. The cost appeared to be very reasonable.

I am so glad you found them for me! He repaired three of the blinds while I waited. The other one he had to send to the factory but is having them send it directly to me so I don't have to drive out there. I am really pleased with their service.

I was told the repair would be done that week. I waited a little over 2 weeks and called them. I think they forgot us but promised to have the shades ready the next day. They did and the work was great. They repaired my shades and cleaned them too. I thought the cost was very reasonable.

They repaired my blinds while I waited. The only issue I had was they never returned my phone calls or I had trouble getting someone to answer the phone.

Prompt & quality service.

Very responsive to my initial request. Fast turnaround on repair (24 hours). Also felt the cost was reasonabe

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They fixed our blinds in 3 days.

Innerworks were exceptional in completing the repair of my custom blinds. The work was completed in a more than timely fashion and they were extremely courteous. I would recommend them to all my frineds.

job done well and quickly

Very courteous service. We have made plans to do more work with this company.

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No comment.

Thought we would have to replace our large blind when the cord broke. Innerworks was able to replace the cords at a fair price and they were ready the next day.

Very good service. My blinds were repaired within 3 days. Highly recommended.

Innerworks were everything I could hope for. Courteous, helpful and prompt. Highly recommended!