FOUNTAIN GLASS INC
About us
Fountain Glass has been servicing Kansas City since 1983. Fountain Glass employs 30 total employees. Our office staff of six averages 15 years experience. Our installers are all employees of Fountain Glass, and are expertly trained. We do not charge a fee to measure or consult on jobs in the Kansas City area. Please feel free to visit our showroom at our office that features the products and services that we offer. Additionally, you can view our website at www.fountainglass.com.
Business highlights
42 years of experience
Services we offer
Cabinet Glass., Furniture Desktops, Glass Replacement in Windows, Glass Shower Doors, Mirrors
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.863 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 5% | ||
| 2% | ||
| 0% |
Showing 1-25 of 63 reviews
Michael B.
Sep 2020
Customer friendly, easy process, and get prices. Would recommend.
Douglas H.
Apr 2020
i unfortunately didn't know about Fountain Glass when i started my remodeling project. I went to one company and the price was outrageous. I then purchased a very nice standard shower door from Costco. Unfortunately, we learned that the shower pan wasn't level and one of the panes would not work. I was referred to FG after i got a quote from another company. They were amazingly. They out did the other company in every way. They were less expensive, very accommodating and got the order done in less than half the time of the other company. I will never get my glass needs from anyone else, and just placed another order today. To say that FG goes above and beyond for service is an understatement.
David C.
Jul 2018
It went very well. He was on time and did a very good job of removing the old window and installing the new one. He was very pleasant and professional.
Linaya R.
Jun 2018
Everything went very smoothly and was fairly priced. In fact, it was less than I was expecting and wish I wouldn't have put it off as long as I did. The window pane matches perfectly, was installed in less than an hour, and the installer cleaned up the mess so well I didn't even know anything had been done. I will definitely use Fountain Glass again.
Michelle S.
Nov 2017
Not a lot of conversation but great service. I made a phone call which they returned promptly. We set up an appointment for an estimate. They showed up on time and a day later I had the estimate in my email. I called back made the 50% deposit and picked the day for them to come and fix the window. They were on time, quick and it look great.
Andrea B.
Oct 2017
Very well. The installer arrived early, was friendly and professional, worked quickly, and did a great job. Fountain Glass turned out to be the supplier for our builder, which I did not know beforehand, so it was a wonderful surprise to learn that they could exactly match the shower door we already had upstairs in our Guest Bedroom 3/4 bath! And the cost for the product plus delivery and installation can't be beat.
Robert W.
Jul 2017
First, I would absolutely use Fountain Glass again. We had moisture/cloudiness in a few of our windows. I just assumed I would have to call a window company and have the entire window, frame and all, completely replaced. Someone told me to check into having just the glass replaced. I am very happy with the results. Windows look great. Installer was very professional and knowledgeable, and the install itself was shockingly simple and quick. In the end, my total cost was a fraction of what I would pay for new windows. I knocked them down a little on "Responsiveness" because they won't commit to a date/time when they will swing by your house. They don't make appointments for that. I just had to mark the window with tape and they would get back to me after they stopped by. It was over a week before they got back to me. From that point on, it takes a week to special order the glass (50% deposit due at that time) and about another week to schedule installation. If you've got 3 weeks to wait, I would recommend Fountain Glass.
Sue H.
Jul 2017
The company promptly gave me an estimate and ordered the required "custom" windows. The installers were very professional and installed the windows correctly.
Sean A.
Apr 2017
Outstanding company. Professional work. This was the only company that offered two options to complete the project. This was the only company that was concerned about the technical construction of the job, i.e. how the glass panels were placed so the design was strong, durable, and low maintanence. When I inquired about other ways their competition wanted to construct the project, Julie stated: " We don't do work like that; that's cheating." Wow Great Work, what luck to find this company! All my questions were answered including requested suggestions. Competitively priced. This explains their growth and success. Every detail from, scheduling to install went flawlessly. Will call again for future work.
Steve S.
Dec 2016
Fountain Glass did a great job on this bathroom window. The seal on the original window had broken and we wanted to upgrade the type of glass. Fountain Glass inspected the original window and quickly provided a reasonable bid. The worker arrived on time to install the glass. It appears to be sealed and caulked well. We haven't detected any air or water leaks, and it looks great.
Steve S.
Dec 2016
Fountain Glass replaced our clear glass sidelights with reeded glass. Because the trim around the original sidelights was stapled every inch or two, the trim couldn't be removed in one piece. As a result, the worker had to run to the store to buy new trim for the new sidelights. The new sidelights seem to be sealed and caulked well. The new trim is flawless. We are once again quite pleased with Fountain Glass and their employees.
JAY K.
Aug 2016
Initially I was worried. We made an appointment 2 weeks in advance for a 9-11 am appointment window. I took off work to meet them. We called around 9:30 to get an ETA and was told someone would have to call us back.. When they called back we were told it would not be until after 12PM. Blood pressure was severely elevated.. We went ahead and told them to come.. To our surprise, someone was at the house by 10:30. Work was completed within an hour even though we changed the scope of the work. Excellent attention to detail. These guys are the real deal when it comes to glass or mirror work. Highly recommend.
Response from FOUNTAIN GLASS INC
"Thank you for taking the time to write a review. I do apologize for the changes in time. We were moving our physical operations the week this work was performed and so our schedule was a bit more chaotic than normal. I am happy to hear that in the end we were able to perform the work as you requested in a manner that met or exceeded your expectations. Thank you again!"
Rose S.
Jul 2016
Got a fixed price to do the job, which I was happy with and accepted. Contractors came to do the work, took all my glass out and demanded another $120 per window (total $360) to replace a small piece of wood at the bottom of glass as it was rotten. There was nothing I could do but accept. Then cost me another $100 to touch up paint on the outside, to make good as to how they found it. Felt like I was robbed.
Response from FOUNTAIN GLASS INC
"Thank you for taking the time to write a review. Wood rot can sometimes be difficult to detect until we actually take the window apart and begin the process of replacing the glass. Once we find wood rot, all work related to replacing the glass must stop and the wood must be replaced before we can put anything back together again. Although we try to treat everything as professionally as possible, there is sometimes paint touch up that that is required and that is outside the scope of our work. We appreciate all feedback and view it as an opportunity to review our processes and procedures. Going forward we will make more of an effort to notify homeowners of the potential for wood rot to be sure that they understand what is and is not included in the pricing we provide. I do hope that you will consider us again for any future projects."
Jay R.
Feb 2016
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Laura G.
Dec 2015
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Randy M.
Nov 2015
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Michael S.
Sep 2015
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Response from FOUNTAIN GLASS INC
"Thank you for your feedback!"
Carol A.
Jul 2015
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Rosemary H.
Apr 2015
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Kerry G.
Apr 2015
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Gayle L.
Mar 2015
We had a water damaged, double-pane picture window in a sunroom which was replaced. Fountain Glass was professional, punctual and had good communication throughout while providing a solid estimate up front. The team that replaced the glass did an excellent job and did the job right! With so many hurry-up, slap-dash providers around, I really appreciated their attention to detail and taking the time to ensure it was done properly, especially since the original poor installation was what had caused the water leak and damage in the first place. Highly recommended!
Richard T.
Mar 2015
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Response from FOUNTAIN GLASS INC
"Thanks for taking the time to write a review. We appreciate your business and look forward to working together in the future."
Jack D.
Feb 2015
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Response from FOUNTAIN GLASS INC
"Thank you for taking the time to review Fountain Glass. I wanted to respond to a few of your questions. Our lead time on getting you your frame back was caused by a vendor delay. We ordered the glass as soon as you gave the go ahead. We got a delivery ticket from or vendor, but couldn't find the glass in our warehouse. That size and thickness stands out, but it was no where to be found. After we spent significant time trying to locate it, the vendor went ahead and sent a replacement. That "replacement" was scheduled to be here a few days later, but it was delayed by almost another week. The day it arrived we put the glass in your frame and called you indicating it was ready to be picked up. We have to order tempered glass from a vendor. We typically get pretty good time service on a piece of glass like this, but in this instance there were a couple of delays that made the delivery time feel overly onerous. I do apologize for the inconvenience this has caused and for any communication that was lacking. We do hope we can continue to provide service and support for any future glass needs."
Kristin V.
Feb 2015
Great. Service was very professional and timely. Cost is very competitive.
Jan F.
Feb 2015
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Response from FOUNTAIN GLASS INC
"Thank you for taking the time to write a review. We are very appreciative of your repeat business and your kind words. I hope we can continue to work together on any glass needs you may have in the future. Thanks again!"
Licensing
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FAQ
FOUNTAIN GLASS INC is currently rated 4.8 overall out of 5.
FOUNTAIN GLASS INC accepts the following forms of payment: CreditCard
Yes, FOUNTAIN GLASS INC offers free project estimates.
No, FOUNTAIN GLASS INC does not offer eco-friendly accreditations.
No, FOUNTAIN GLASS INC does not offer a senior discount.
No, FOUNTAIN GLASS INC does not offer emergency services.
No, FOUNTAIN GLASS INC does not offer warranties.