Focus Handyman

"This name and address is NOT a customer of ours. We have never done an estimate for that person or that address. We do have a [member name removed] customer name that we did work for at a different address, but the description of work listed above does NOT even match the work that was performed. I will say that there is NO company out there that will put any warranty on concrete crack repair. The ground moves way too much and there is no way to guarantee that any patch will hold up. Once a piece of concrete breaks apart it can no longer ever be structurally bonded back to the opposite piece.If so it is only temporarily. If the ground moves even a 1mm it will re-crack if you put a solid patch over a crack. Sometimes they last 24 hours and sometimes the crack repairs last for years, but eventually they will always re-crack. We tell our customers this upfront and it is written very clearly in our proposal that we give every customer and written in several places within the proposal, emails, and terms and conditions etc. Our proposals are by far the most easy to read and understand compared to any of our competitors. We use all computer generated estimates with photos and everything is explained clearly. Most of the time we will tell customers up front that we can't patch a certain area because it will re-crack again and the typical response we hear is "go ahead and patch it anyway so it looks better for the time being". As far as this person stating that they were "met with rudeness" if you have ever called our office you would understand that doesn't even sound like our office manager. We get nothing but compliments on how friendly and helpful she was from our customers on a daily basis. We are very thorough in how we present every item and we explain things so everyone understands it. We even send out an email to our customers with a work order and ask them to confirm that everything is correct and that they agree to have the work done as presented. If you have any questions please feel free to contact me directly at 913-626-7267. My name is Richard and I am the owner of KC Concrete Care. Thanks Rich"

"I would like to respond to this review. When we bid this job the driveway had massive cracks in it and lots of them (I have the original photos). We gave him a bid to raise the porch and landing pad and stairs. The porch, landing pad, and stairs had a huge void under them that we filled and stabilized so they wouldn't continue to sink or break apart. The already broken up driveway was binding the steps and wouldn't let them lift so we tried to lift the driveway just enough to get the steps to lift. One of the large cracks that was already there stated to open up so we stopped trying to lift it. We did NOT put any additional cracks in his driveway. He paid us and did not complain about anything for a while then called and demanded a refund. We had already did the work and he paid us upon completion of the work. I went out and looked at the job and told him that he'd need to have some foundation work done before we could get the porch to lift any further. I even gave him 1/2 of his money back to him. We went above and beyond for the customer on this project. I am a little shocked that he says that we cracked his already severely cracked driveway. Please feel free to call me directly at 913-626-7267 if you have any questions. My name is Richard and I am the owner of KC Concrete Care. Thanks Rich"