
CertaPro Painters® of Shawnee & Johnson County
About us
At CertaPro Painters, our reputation is based on Certainty: your Certainty of a job well done. We focus on the details of every project whether interior or exterior, as well as on you, our client.
Business highlights
Services we offer
Residential & commercial interior and exterior painting, carpentry, deck staining, knockdown/texturing & drywall repair., popcorn removal, power washing, prepping, stucco repair, wallpaper application & removal, wood rot repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
64% | ||
11% | ||
11% | ||
13% | ||
2% |
"Thank You [Member Name Removed] for your business and the nice words."
"In business from time to time things will happen that don't go as planned. It makes all the difference in how the situation is handled when they do. Unfortunately this is what happened on this project. We take pride in making sure that every situation is handled in a professional manner. Our goal is to provide an extraordinary experience for all of our customers."
Even if they had been more expensive, I still would have chosen them because I was so impressed with the professionalism of the estimate from Dan. Everything was clearly spelled out in an easy to understand way. I was left with the feeling of utmost confidence that this was the right partner for the job.
That confidence was realized with the work itself. The team did a stellar job. They arrived promptly every morning and got right to work. Their professionalism matched only by the quality of the paint job. Kyle, Mike and Chico did all the work, and did it well. A nice group of friendly, hard working guys.
I'm thrilled with the results, and the care they took to execute the work. I would HIGHLY recommend CertaPro. I plan to use them again for the exterior and other interior areas of my house.
"Our company is looking into the matter with Mr. [Member name removed]. We are surprised to hear this. There were no issues through out the project with Mr. [Member name removed]. I would encourage you read our other reviews. Thank you, Janae Nezerka"
We've used professional painters before, and the painting, bid and quality of work were all equivalent or better to others we have used. The paint crews deserve special recognition for working hard and representing their company well.
The purpose of this review is to acknowledge the extra effort CertaPro showed when, after the original living room job was complete, we decided that the result was not what we had intended- it was an issue of color choice and not quality of work.
During the bid process we discussed our limitations with color choice and took advantage of a consultation arranged through CertaPro. Using the consultation we chose a color and went ahead with the job. The paint job was done exactly as requested, however at the completion of the project it was clear to us that the choice was not working.
We reached out to CertaPro and they worked with us to resolve the problem to our complete satisfaction. It is important to note that this was not an issue of work quality, yet CertaPro worked with us when they certainly were within their rights to say the job was done as bid. They really went farther than they were required and the whole process was completed in a amicable and professional manner.
Customer service can be a challenge, especially when there are elements of creativity and choice involved. In this case CertaPro went beyond and worked hard to give us what we wanted.
The workers were wonderful and they did a good job. The workers were great but it was the scheduling that was a nightmare.
"I would like to take a few moments to respond to [member name removed] review. To say that the scheduling piece was a nightmare and to rate us a C is a bit harsh and here is why. It was to our understanding that [member name removed]was flexible with her timing of when the two rooms were to be painted. She stated that she works from home and would like to be a rainy day project. We reached out to her on several rainy day occasions to see if she was ready for us to come and paint and we were either told not know or we did not received a phone call or an email back from the customer. We also have noted that there was some concerns of the library room not being ready by the customer for us to come and paint. So when we reached back out in the fall, to see how flexible she was on the scheduling and ask if she was willing for us to do their project when it is to cold to paint outside. It was to my understanding that [member name removed] was willing to wait until it was colder outside. We did have usual scheduling issues last year, however opening communication from the customer is needed. We do apologize that [member name removed] feels this way. Thank you, Janae Nezerka Co-Owner CertaPro Painters of Johnson County"
"Our company painted for this customer in September of 2013 and the project went well. The customer called us for a warranty item in July of 2014. We sent a crew out there to take care of his warranty item. Our company went above and beyond for this customer and did a couple of other items we did not have to do. Thank you, Janae Nezerka"
"I understand and I am sorry that [member name removed] would not rehire our services. Due to the human element we do not claim to be perfect. However, what makes the difference is how you handle things when they don't go right. I am comfortable with the fact that our company made things right in the end with [member name removed]. Thank you, Janae Nezerka Co-Owner CertaPro Painters of Johnson County"
Detailed paperwork describing the process, 3 year warranty, great customer service, competitive pricing, it was an easy decision to choose CertaPro and now after the work is complete, we're happy we chose them.
I would (and already have) recommended them to friends and neighbors. They were great!
Licensing
State Contractor License Requirements
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