Stoneback Appliance

Discovered my freezer was not working, it would switch on then it immediately switch off. I called Stoneback as well as some others. They told me if it was a compressor it would be cheaper to replace the machine but it might be something as simple as thestarter relay. I made an appointment for the next day. About 15 minutes later I called back spoke to the same guy was asking about what freezers they had in stock and information. While talking to him he said that he could swing by after work and if it is just the starter relay get it replaced if not could talk about my options to get me a freezer the next day. He showed up 30 minutes later and had it running in 10 minutes. The freezer is old and I still need to monitor it. But definitely when it comes time for replacement I am going to them. They went above and beyond in squeezing me in and looking at my problem that day.

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This could not have gone better. The tech arrived on time. He took off the cover to the machine and did several checks on it. Eventually he found a wire harness with a plug on it that had vibrated loose. He secured it with a large wire tie so it would not come loose in the future. He did some more tests to make sure that the problem was fixed. Once done he said that it was possible that there was a different intermittent problem, but the only way to find out was to proceed and use the machine and see if the problem reoccured. It did not. The plug was the problem. After several months the machine still works fine. I felt the charge was very fair and that the tech was excellent. Sorry I did not get his name. 
Also used them several years ago to fix our refrigerator. That went well too, although more expensive (parts were needed)

I used them because it was the deal where the refrigerator was purchased. Once they figured out what was wrong with it they explained what needs to be done with details of the exact cost for it to be repaired as well so that I could determine whether I needed it to be done or not.

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The repairman was very professional and provided the service in good time.  The new pump that was needed was on his truck, so there was no waiting time or revisit.  My washer is now working perfectly even though it is 15 years old.

The diagnosis, repair and verification of operation were exemplary.

My overall experience with was good. I would rate them highly.

.They are great they. Their prices are great and they stand behind their products. I will continue to use them in the furture.