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KCRugCLeaner and Restoration
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
KCRUGCLEANERS AND RESTORATION IS A LOCALLY OWNED FAMILY RUG CLEANING AND RESTORATION SERVICE. ☆CELEBRATING A DECADE BUSINESS SERVICE ON ANGIE'S LIST AND THE KCMETRO!! "FOR ALMOST TWO HUNDRED YEARS (1820-2020) OUR FAMILY HAS LIVED IN AND LOVED THE WONDERFUL WORLD OF RUGS! OUR PASSION FOR RUGS IS CONTAGIOUS!" J.C.GERSTNER-OWNER WE SPECIALIZE IN: ☆ANTIQUE AND AREA RUG CLEANING ☆PET URINE REMOVAL ☆HAND SEWN REPAIR ☆COLORS RESTORATION ☆SCOTCH GUARD: RUGS & UPHOLSTERY THIS INCLUDES RUGS ALL SIZES; HANDMADE OR MACHINE MADE AREA RUGS. ☆PROFESSIONAL APPRAISALS: ☆ RUGS ☆ANTIQUES ☆ARTWORK ☆UNIQUE COLLECTABLES *OUR APPRAISAL IS AN EXTENSIVE RESEARCHED LEGAL DOCUMENT FOR INSURANCE PURPOSES FOR LOSS, DAMAGE AND THEFT. FURTHERMORE IMPORTANT DOCUMENT TO PASS ON YOUR FAMILY EHRLOOM. ☆OUR RUG CLEANING PROCESS: WE UTILIZE AN ALL GREEN CHEMICAL APPLICATION AND HAND WASHING PROCESS THAT HAS BEEN A TRADITION PASSED DOWN THROUGH GENERATIONS OF OUR FAMILY. OTHER SERVICES INCLUDE: ☆RUG SALES ☆UPHOLSTERY CLEANING AND REPAIR. ☆ARTWORK RESTORATION AND REPAIR: PAINTINGS, STATUERY, AND FRAMING. ☆CONSIGNMENT: RUGS AND ARTWORK ☆PICKUP AND DELIVERY MONDAY THROUGH FRIDAY. 10:30AM -7:30PM SATURDAY: 12NOON - 5P.M 75 CENTS PER MILE FROM OUR LOCATION. THANK YOU, SINCERELY J.C.GERSTNER-OWNER ☆OUR LOCATION: KCRUGCLEANERS AND RESTORATION 426 North 6th Street Historic Strawberry Hill Kansas City, Kansas 66101 (816) 372 - 4013 www.kcrugcleaners.com [email protected]
Business highlights
Emergency services offered
20 years of experience
Services we offer
NEW BIG DEAL OFFERS BETTER THAN EVER FOR ANGIE'S LIST MEMBERS!
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.538 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 3% | ||
| 3% | ||
| 3% | ||
| 8% |
Showing 1-25 of 38 reviews
Walt C.
Jul 2017
excellent. they spent a lot of time showing us the ways it could be repaired. All went well and the rug looks like new. colors are clear again and repairs are done well.
Nicola S.
Jul 2017
Only snag was he lost some numbers off his phone and couldn't contact me until I contacted him. No big deal.
Pat W.
Jun 2017
Great job and friendly service.
Vicki C.
May 2017
Never got the appraisal
GARTH M.
Jan 2017
The service from KC Rug Cleaners and Restoration was remarkable. Straight A's!! Service, promptness, attitude, professionalism, and education about rugs. Excellent work. John Gerstner is a KC treasure.
Cyd A.
Dec 2016
Very well - very professional
Mary P.
Nov 2016
It went great. John is very knowledgeable and thorough. We also paid for the appraisal of this same rug so we will be anxiously awaiting for this to come in. We will definitely use KCrugcleaner in the future, the cost was very reasonable.
Saundra B.
Oct 2016
unknown
Timmy L.
May 2016
unknown
Jane C.
Feb 2016
unknown
Saundra B.
Jan 2016
unknown
Rosemary A.
Dec 2015
We have owned a 9X12 Persian rug for at least 20 years. During this time we have used a variety of rug cleaning companies who say that they also clean Oriental rugs, but we have never been sure of the job we were getting, since we are aware that cleaning these hand-knotted rugs is difficult. Then we learned about KC Rug Cleaning through Angie's List and decided to try them. The owner, John Gerstner, is a student of Oriental rugs and is passionate about them. He knows how to clean and sanitize them and restore them to their original beauty. He knows patterns and can appraise the rug; my husband and I received a very thorough education and appreciation of the rug we purchased many years ago.
He and an employee picked our rug up in late October and started working on it in early November. Through the entire process, he kept us informed in great detail about what he was doing. It is a very tedious and time-consuming job to clean these rugs correctly. When we got our rug back just before Christmas, we were thrilled with how it looked. The urine stains were gone! We are pleased with the result of John's work and highly recommend his company to others who want their rugs to sparkle once again.
He and an employee picked our rug up in late October and started working on it in early November. Through the entire process, he kept us informed in great detail about what he was doing. It is a very tedious and time-consuming job to clean these rugs correctly. When we got our rug back just before Christmas, we were thrilled with how it looked. The urine stains were gone! We are pleased with the result of John's work and highly recommend his company to others who want their rugs to sparkle once again.
Response from KCRugCLeaner and Restoration
"thank you so much [Member Name Removed] for the wonderful commentary and the pleasure of you and your husband's company I hope to see you in the years to come again sincerely John"
Joan W.
Dec 2015
unknown
Response from KCRugCLeaner and Restoration
"[Member Name Removed]'s rug had years of animals urine contamination. Upon pick up I explained to her I could not remove the dyes that had run from exposure to years of urination, that I could only clean her rug. I and my upholsterer were witnesses to it's condition. The rug was cleaned along with her other rugs to perfection but as I stated there was no way the dyes that had ran in her one rug, now cleaned and more evident, could unfortunately not be removed."
MADOLYN B.
Nov 2015
unknown
Nancy C.
Jun 2015
unknown
Kim M.
Jun 2015
First, John is the consummate professional regarding cleaning oriental rugs. Second, he is very knowledgeable about such rugs and their history and origin, their value as art, and how to properly care for them.
He picked up our rugs and had them for about 6 weeks (this is the busiest time of year for rug cleaning, until Thanksgiving). He was on time and spent considerable time with us discussing oriental rugs and art and value of such. He indicated that our rugs were much more valuable than what we paid for them 15 years ago.
When he returned the rugs it was obvious they had been cleaned, especially the white tassels. Both of our rugs are used every day, one in the entry and the other under the dining table. So, they get regular use, but are still in excellent shape. He showed us how to make sure the rugs laid flat and the tassels do not get mangled with use.
He has most of the information needed to finish the written appraisals, once the busy cleaning season is over. He gained much knowledge about them during the hand washing process, which he does himself.
We really enjoyed getting to know John and found his knowledge about antique rugs very helpful.
This was an excellent value from Angie's List, and we recommend him to anyone who has oriental rugs.
He picked up our rugs and had them for about 6 weeks (this is the busiest time of year for rug cleaning, until Thanksgiving). He was on time and spent considerable time with us discussing oriental rugs and art and value of such. He indicated that our rugs were much more valuable than what we paid for them 15 years ago.
When he returned the rugs it was obvious they had been cleaned, especially the white tassels. Both of our rugs are used every day, one in the entry and the other under the dining table. So, they get regular use, but are still in excellent shape. He showed us how to make sure the rugs laid flat and the tassels do not get mangled with use.
He has most of the information needed to finish the written appraisals, once the busy cleaning season is over. He gained much knowledge about them during the hand washing process, which he does himself.
We really enjoyed getting to know John and found his knowledge about antique rugs very helpful.
This was an excellent value from Angie's List, and we recommend him to anyone who has oriental rugs.
Dan Z.
May 2015
John picked up my rug, cleaned it several times and performed color restoration. He
then delivered it back to my home. He is a true professional and his knowledge and passion for fine rugs
was remarkable.
When he delivered the rug back to my home it looked fine to me, but later that day my
wife noticed some small stains. Why I didn't see them before was a complete mystery.
I contacted John about this and he said he would take care of it when he was in
my area. Within a few days he set up a time. He came to my home and
meticulously removed the stains.
The reader should keep in mind that he had already been paid and came all the way
from Kansas City, KS to Olathe to take care of this. He could easily taken the
position that the stain was my fault and charged me for it, but he did
not.
I wouldn't consider using anyone else.
then delivered it back to my home. He is a true professional and his knowledge and passion for fine rugs
was remarkable.
When he delivered the rug back to my home it looked fine to me, but later that day my
wife noticed some small stains. Why I didn't see them before was a complete mystery.
I contacted John about this and he said he would take care of it when he was in
my area. Within a few days he set up a time. He came to my home and
meticulously removed the stains.
The reader should keep in mind that he had already been paid and came all the way
from Kansas City, KS to Olathe to take care of this. He could easily taken the
position that the stain was my fault and charged me for it, but he did
not.
I wouldn't consider using anyone else.
Kristine S.
Apr 2015
unknown
Response from KCRugCLeaner and Restoration
"Thank you (member name removed). JC"
Joan L.
Mar 2015
unknown
Response from KCRugCLeaner and Restoration
"Thank you (member name removed) I appreciate your review. Sincerely John"
Brenda P.
Feb 2015
***Update 5/1/15*** I gave him three more rugs. He brought them to my house, decided there was one that needed to be rebound. After four months, he said they wouldn't be able to get it finished it time, kept saying a problem with the yarn. He kept avoiding my calls for about a week and a half after that. We showed up to his place and after a half an hour of ringing the bell, he finally answered the door and gave me the rug. We tried asking for the money back, he said we never paid $580, only $350, but our PayPal receipt said otherwise. Then he tried giving antiques (junk) when I declined, he said he can make payments. That was in September and I haven't heard anything yet. I was able to get it rebound in four days time with another provider, so there was obviously no problem with the yarn. Additionally I paid $75 for an appraisal for another rug which he has never performed in a years' time. John gave me an estimate over the phone and he picked up my rug and because it had been in a fire he wasn't sure how many washings it would take and if the fringe would need to be whitened. It did require the fringe to be done and there was an extra charge for that, which was more than reasonable. Since it was the slow season for him, he was offering a special which made his prices extremely reasonable. The rug was returned today and looks beautiful and there is no hint of a smoke smell. He explained that since it was silk, he hand brushed it after the washings to make it soft again. John spends lots of time with you answering your questions and telling you about your rug. You can tell that he loves what he does. This is a very nice and honest man and I would recommend him to anyone without hesitation. I sent 3 more rugs with him today.
Response from KCRugCLeaner and Restoration
"Thank you [member name removed] I am very grateful, compliments are worth than money to me. What week or day do you think you'll be driving back with your rug so I can mark it on my calendar please. Sincerely, John"
Michael V.
Feb 2015
unknown
Response from KCRugCLeaner and Restoration
"Thank you so much [member name removed] for the wonderful compliment comment..I have finished the Other rugs that I picked up the last time I was by your home.The gold rug is a Bukhara.I have done this work for 22 years now in and in all sincerity the Bukhara is one of the most beautiful rugs I've ever seen aesthetically and its construction. I have not started on the Caucasian rug the one that was in underneath your dining room table because it needs some restoration work. I'm waiting to hear back from [member name removed] to continue . I understand busy life raising the little ones. I shall see you soon. Thank you for sharing your beautiful collection with me and choosing my service to care for your rugs. Sincerely John C Gerstner"
MARTHA E.
Dec 2014
John is the most honest business man I have met in decades. This guy goes out of his way to provide the most impeccable service and takes such pride in his work. He also provides expert opinions on rugs as to their origin and condition! Trust your finest rugs and carpets to this guy. He is totally Old School. You will never find anyone like this anywhere.
Response from KCRugCLeaner and Restoration
"Thank you [names removed] and family, thats the "kind of the heart medicine" all of us need everyday. I hope to return your repaired rug tomorrow( Wednesday) if your home Thank you"
Lynn P.
Oct 2014
John did an amazing job! The rugs look fantastic and he educated me on how they were made, their history, etc. He is incredibly knowledgeable and his passion for his work definitely shows!
BARBARA P.
Aug 2014
unknown
James F.
Aug 2014
Picked up and delivered. One rug was very dirty. All 3 came back beautifully cleaned. Highly recommend.
Licensing
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FAQ
KCRugCLeaner and Restoration is currently rated 4.5 overall out of 5.
Yes, KCRugCLeaner and Restoration offers free project estimates.
No, KCRugCLeaner and Restoration does not offer eco-friendly accreditations.
No, KCRugCLeaner and Restoration does not offer a senior discount.
Yes, KCRugCLeaner and Restoration offers emergency services.
No, KCRugCLeaner and Restoration does not offer warranties.