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My father hired Jericho solely based on the fact that they advertised in the church bulletin.  They started work on a Friday afternoon by tearing out the old wall and floor of the shower stall.  They then left for the weekend and did not return until Monday, leaving my father without access to a shower for three days.  They only replaced the liner in the shower stall and did no other work in the small bathroom.  After my father passed, I found the contract with work done by Bryan S.  and a bill for $10,000.  My father also told me that they offered to put the original door back onto the shower for an additional $1,000.  
This comapany  preyed on a senior citizen and naive church goer who believed that if its in the church bulletin it must be certified trustworthy.  Even if they don't mark you as easy prey, please don't give them any business.

Great at the beginning. Should have put up a red flag when they wanted a deposit check ASAP. Once paid, it was like I was working with another company. Work was done by subcontractors (Double C company from Blue Springs, MO) even though their ads say they use their own employees. Ex-employee called to warn us that they didn't have a city permit to do work on our home. Project manager stopped by our house at least two times when no work was scheduled when we were not home just to use our restroom (we have it on security camera). They used our $800 Dyson vacuum to clean up Sheetrock and ruined it. Wanted them done and out of our home. Had to hire another company to clean up their messy work. This experience is THE main reason I joined Angie's List so I don't have another experience like this.

They were high. We had to have them back to redo some stuff that we didn't think were the greatest. They didn't do it all right the first time. They were fine.

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It's a company that has been around for ages. I would use them again in future.

We've been updating our kitchen as the budget allows and the first item we wanted to tackle was the countertop, knowing that we would be keeping the lower cabinets. The process with Jericho was seamless: I called to find out what/who they were; scheduled an appointment to talk dollars and installation timeframe; went to the granite shop to check out slabs and poof! We were done! It was seriously that easy. I had a pretty specific color/design in mind for the granite, so I was pleasantly surprised when I found it at their shop (the selection was huge).



Their installer came and took the countertop measurements and then we set up a date soon after for the granite installation (we had a family function that was within a couple of months and they were able to accommodate our need for getting it done sooner than later). Our home had settled enough over the years that some leveling was required, but their team handled it without issue. Again, pretty pleased! The demo and install as done in one day. Will be calling again for bathrooms in the futur

Their price was more than double any one else's for less work (it didn't include tile, lighting, or appliances.)

unknown

We had already thrown out the business card, so I cannot provided the sales person name. He came and talk with us about we want to enlarge and remodel out upstairs bathroom. He got measurement and told us he will call and send email for the estimate. Had never heard back from the salesman. We try to call him but never di get ahold of him. He either call back or return from our messages.

We had our bathroom remodeled as the way we want by some other company whom is more responsible and care. Respectful and great communication.  

You guys don't want my business, at the least tell me instead of making me wait for weeks without any answered.

OUR HOUSE IS GORGEOUS!!!!!!
My first interaction was with the young lady who answered the phone & she was extremely pleasant. We set  up an appointment for the Designer to come out & he was prompt & courteous. He gave us a lot of information about products, the company & time frames for our projects. He also explained that he was going to draw the kitchen & why. We set a second appointment for him to come back. When he returned, he had everything ready for us & to save a substantial amount of money, we started the project. This was the best decision we have made in a long time...especially on this big of a purchase, as we have been saving for a long time for this. (We had obviously done our research on Jericho & trusted their abilities)
The project began as expected...and although there were a couple of short delays(to be expected with a remodel) we watched our kitchen & baths be transformed in to amazing rooms!
We absolutely love the finished product & Mike (our project manager) did a fantastic job coordinating all of the installers with each project & keeping us informed. The quality of products are exceptional...just as we expected. We truly are happy with this project & process. We have done other remodels in the past with other companies (and the projects were much smaller) and they were not good experiences.
Thank you Jericho family. We will refer you to our friends & family.

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It was very frustrating!  We went through 2 project managers.  The one we had was horrible at communicating--we never knew who was going to be at our house, when & what they were doing!  We never even MET the guy until the last week of the very long project.  It was like pulling teeth to get info from him.  We were told the project would take 7-10 days, but it actually took 31 days & we were out of our kitchen for a lot of that time.  We did finally get good response by the general manager when we had to go above everyone's head.  The completed work was satisfactory, however not worth what we had to pay & certainly not worth the frustration.  We got a corner cabinet that is virtually worthless because we can't hardly get to it.  I will say one of the main workers was fabulous--worked hard & long & always cleaned up at the end of the work day.  He was quite skilled--the only good part about our experience with Jericho.  We would NOT recommend Jericho!

unknown

- Very Slow!
- Did not order the floor I requested and offered an alternate which lasted less than a year
- Floor was installed crooked and does not align with any of the walls or cabinets
- Did not know how to add ventilation to the new kitchen so it was not done
- Overall finish quality poor.  The trim paint looks like primer.

Terrible. You will be VERY SORRY. Don't believe their ads----they lie.

I liked them. They had a project manager who talked with us about the project and the choices and then they had employees come in and do the job. I liked that they did not subcontract it out. They had employees who were the contractors. They cared to protect my belongings. They put shrink wrap on the carpet and on the walkways. He did a very nice job. He was very precise and he consulted frequently to make sure that what he was doing was what we wanted.

The quote was pretty high.  We asked for a copy of the quote, which he emailed us.  We asked if he would break out the quote as far as materials, labor, etc.  We were told that the program they use couldn't do that.  Therefore we declined the services, as we felt they were trying to hide something.  He said that we could compare quotes, but since they wouldn't break things down like the other contractors, we were unable to compare anything except bottom dollar.  

unknown

At the start of the project, the sales crew and the Project Manager did a walk thru on the project. I also provided a drawn layout with specifics on some special items that were to be included. They said it would take between 4-6 weeks to complete. Everybody seemed to be on the same page.  
The work crew started fast the first week. There was somebody at the house every day working. The second week, there were fewer workers and less work got done. Every week after that, we never knew if somebody was coming to work at the house or not. Sometimes people would come at 9 a.m. or 10 a.m. They would leave around noon for an hour lunch, and then they'd leave for the day around 3 p.m. or 4 p.m. There started to be problems, and we had to make special arrangements with the employee to stay and meet us to discuss the problems. This happened a couple times throughout the project.  
We quickly learned that the PM didn't talk to the work crew. The work crew wasn't working off of our drawing for the floor plan. The PM never gave it to them. We started leaving notes and drawings for the work crew every night so they can make corrections the next day when we couldn't be there in person. I even left my phone number for them to call me if they had questions, and they called multiple times. I had more phone calls from the work crew than the PM. The PM rarely called me except when he was returning my phone call. 
Here's something I want to say about the work crew. Jericho likes to say that they have their own employees do the work. That's not necessarily the case. In my talks with the crew, I learned that there was one or two actual employees, but the rest of the workers were contractors. This was also confirmed when I called some of them and their phone message had their own company's name in the greeting; I also saw their own company logos on their vehicles. I later learned that Jericho had a complaint on file with the Better Business Bureau about this claim.  You can view this information from their website at: http://www.bbb.org/kansas-city/business-reviews/remodeling-services/jericho-home-improvements-llc-in-kansas-city-ks-99147091. Our project used three different main construction guys that were probably actual employees.  In addition to these men, there was an electrician, a plumber, another plumber for the septic connection, a crew for drywall, and a painter who were each their own companies.  (Drywall crew showed up on a weekend wanting to do work.  They didn't expect me to be there, and Jericho had told us at the beginning of the project that their "employees" don't work on weekends. I let them work because they were behind on the schedule.)
About half way thru the project, we started providing specifications and website links for products we wanted to use. These were inline with the products priced in the competitor's bid, which weren't fancy or extraordinary. Some products we picked were less than what was in the accepted bid; some products were more. We figured it would all even out in the end. The PM was surprised when we started asking for different products. His papers showed Jericho's standard products which wasn't what we wanted. We learned that he didn't have a copy of the accepted competitor's proposal. (I later had to redirect him  to address the need for heating and plumbing to the septic system.) 
It was about this time when we needed to select carpet. We were never given any instruction on where to go or how to pick out the carpet and pad, so we went to a Big Box store and selected what we liked and sent it to the PM, just like we did with all the other products. A week went by before we heard back from their salesman who said that they don't work with Big Box stores. They found a contractor they wanted to work with and asked us to come to the Jericho office to pick out carpet. They gave us three sample boards to choose from. Each board had a different textured carpet with about 4-6 colors on each line. All boards were the same manufacturer. The textures and colors were all similar. The samples they provided was carpet made with all recycled material. It looked like shag carpet from the 70's. We politely said that we expected to see more than three examples, and that the quality wasn't what we expected. We offered to go to their contractor's location to review other samples, but we were told that they don't do that. I provided a copy to the salesman of the carpet bid from the competitor that they accepted. I showed them the price point, which was broken out by labor and product. I knew what they were showing us was below the price point because we had already looked at carpet at the Big Box store when we had already selected what we wanted. The salesman said he would check with his contractor about additional options and get back to us. We left the meeting knowing they were trying to get us to accept a lousy product.  
Since we now knew the carpet brand and line that they wanted us to choose from, we went to a variety of carpet suppliers to see if we could find another option that would work. We were trying to work with them on this issue. We learned that carpet manufacturers will provide the same carpet to different sellers, labeling the carpet differently for each seller. This makes it hard for consumers to compare apples to apples. After this research, we decided to go to Nebraska Furniture Mart because we felt they would have the widest variety of carpet in one location. It was here that we found the same product that Jericho had provided to us for review. I know this because I had photographed the samples, including the specifications. While the product line had a different name, it was the same manufacturer, color, texture and manufacturer specifications. It was well below the price point that we had agreed to in the cost proposal. At NFM, we selected several different carpet options to provide to Jericho. We sent them our choice. Later in the week another salesman followed-up with us. I heard the familiar "we don't deal with Big Box stores" story. Nonetheless, they said they would see what they could. Around a week later, they agreed to the carpet we selected at NFM, but they said they would have to use NFM's installers. They reiterated that they wouldn't be responsible for any carpet or installation defects because we weren't using their own contractor. I asked if somebody from Jericho would be onsite during the install, and was told "yes." There was no additional charges for the carpet.  
Later, I called the PM to ask when the carpet would be installed. I was concerned because the wall work, ceiling grid and lighting wasn't completed. He said he'd get back to me. I didn't feel like waiting, so I called NFM myself. I gave Jericho's name as the "customer," and learned that there were multiple orders on file for Jericho. (I guess they really do deal with Big Box stores.) I had to provide my address to find my order and get the install date. My PM called me the day before the install date to give me the same information. I asked again if somebody from Jericho would be onsite during the install and was told "yes."  
NFM arrived on the said date for the install. Two guys installed the carpet with no problem. They had a few questions about the floor plan because they didn't have a correct floor drawing.  I answered their questions, and they got the work done. I had no issue with the Big Box store work. i actually felt they were better workers -- efficient, professional, wanting to get it right the first time -- than some of Jericho's workers. I was glad I was there during the install because Jericho wasn't.
We developed a punch list for Jericho's workers after the carpet was installed and posted it on the wall for reference. The PM was aware of this, and asked for a copy. This told me he had no plans to come out to see it or the work for himself. About  a week later, the PM came out to do his final punch list. He agreed with  a lot

The young man seemed very friendly and pushing the motto " we use Fed Ex Philosophy". We told him we were getting at least 3 different quotes before deciding. We were given a quote for about $8500 however, if he left without us signing a contract the cost would go up to $10,000;  I told him that is completely wrong and shame on this company for doing business like this.  He kept stating we have 3 days to cancel the service so no harm in writing it up and it saves them from coming out again to do the contract.  We told him if it's that bad for the company to come back out, we could go to them to sign a contract, but we will not sign one until we decide which company to use.  Well after this comment we definitely were not going with Jericho regardless. 

Last year in 2013 we had Jericho come out for a quote for a Master suite addition on to our other home and Jericho was double the price of 4 other companies - although this gentleman came to our home 3 times and was very polite and not demanding or persistent.  We did tell him then the quote is way too high and as much as we paid for the house, no way should a 1 room addition cost that much.  Again, 4 other companies were half this quote.  Since he was so nice we decided to get the quote for the kitchen in our newer home and this gentlemen expressed they are the best in kitchen remodel.  

I hope Jericho changes their policy on trying to get customers to sign contracts prematurely.  We were very upset with the last individual who quoted the countertops.  I recommend everyone getting at least 3 bids after Jericho.  We got ours done with a new composite sink and very nice faucet for under half of what Jericho quoted us from another contractor and they were 100% wonderful.

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Jericho sent out a man to remove the jacuzzi, floor tile, vanities, existing mirrors and move the toilet while the vanity cabinets were on order. By the time he finished, the cabinets arrived, and the installation began. Throughout the process, the bathroom door (which is an open entry) was covered with plastic and fabric to prevent dust from engulfing our bedroom. Jericho also covered our carpet and hardwood from the bathroom to the front door to protect our flooring. All tile cutting was done outside. They really gave it their best effort to minimize the impact on the rest of our home while the work was going on.

The hammered copper vessel sinks are truly beautiful. The bathroom fixtures are far superior to anything we could have bought at a home improvement store. They are solid, heavy and are built to last.

Jericho made the process easy. The first day, our designer had several selections of floor and wall tile and vanity styles and finishes to choose from. He met us at the granite warehouse to make our selection and helped us select our lights. I like their Team Approach to managing the project. A Project Manager was assigned to coordinate the project from start to finish. Our designer remained as part of our remodel team and told us to contact him anytime we needed to discuss something. We were given the telephone numbers of the owner and the general manager. The GM dropped in on the project a couple of times to check on progress. It was a big project and it went very smoothly. We now have an AMAZINGLY BEAUTIFUL master bath that is the result of high quality materials and workmanship. We are very pleased with the results!