Everyday Heating and Cooling

The technician was sent to my house by American Home Shield to diagnose and issue with my AC. After the diagnosis, the technician unplugged my AC in the attic and turned on the fan. I was not able to turn on the AC or turn off the fan with the switch on the thermostat. After he left, water was leaking from the ceiling. I had another company come a day later to give a second opinion. They stated that a pipe had been broken and could not turn on the AC. AHS contacted the first technician about the broken pipe, and he denied breaking it. There were several phone calls made between AHS, the technician, and myself and the problem was not resolved. AHS suggested I call the company directly myself. I spoke with office staff and the technician. Both were uncooperative. The technician still denied breaking the pipe. I explained that I never had water leak from the ceiling prior to his arrival, there was no water damage on the ceiling, and the pipe had a clean break. It was obviously broken while he was at my home. The technician was very unprofessional and was yelling over the phone. The office staff told me he would return and turn tue AC back on and fix the fan so I could control it with the switch. However, I was told that he would not fix the broken pipe. I told the office staff I was not comfortable with the same technician coming back and asked for someone different. I felt that this technician is very unprofessional and was trying to intimidate me. I was told that he was the one coming or I could call another company to do it. I was also told that we would have to agree to disagree about this issue. As of now, the same technician will be returning to plug in the AC in the attic and reconnect the fan so I can control it with the switch, but he refuses to replace the broken pipe. The office did not give me a time or day when he would return, so that is unknown.