Gerber Moving & Storage Inc

Horrible experience!! I've used them 2 previous times and they were great. But under new ownership, the new owner is astoundingly hateful, called me a "liar" and referred to our damage claim as a "fairytale of a list" on our very 1st call. It's been 3+ months w/no resolution. Now she says she will only pay the repair company that she chose, and not us, even tho we have told her we plan to get items refinished/painted in a different color and wish to apply repair payment to that since we wouldn't be doing this had they not damaged our stuff. Every moving company out there will have damage claims, its how they handle their customers issue AFTER the move that speaks volumes. I would avoid this company at all costs!! If anything goes wrong, you sadly will be cussed at and accused of lying by this owner. DISGUSTING treatment by someone we've given money to not once, but 3 different times! And worst of all, she nearly encourages you to leave bad reviews and take things legal if mentioned.

DO NOT USE!!! Gerber's owners subcontracted my move from KC to Denver to a freight company without having the discussion or disclosing their practices. They damaged most all of my wood and metal furniture, scratched multiple leather pieces, soiled several upholstered pieces, cracked a coffee table beyond repair, damaged a floor lamp beyond repair and took chunks of wood out of a bookcase. Most all but a dining set was brand new and in perfect condition. They promised on the phone as my damaged furniture arrived, to have all of my items repaired to "better than new" condition, which isn't even possible. Now that they have my money, they will not release the repair company to do the work. The freight company's movers who arrived at my new home in Denver damaged the walls and wood trim of the home and the workers reeked of marijuana. The movers had such poor judgement and were physically unable to deliver my furniture in the condition it was In KC. I've since heard from reputable realtors in the KC area that since the original owner died, this company has been ruined by the current Gerber family who now run the operation. Do yourself and your furniture a favor and save the heartache. Hire and pay for competence vs. smooth talkers who over promise and under deliver, and then want to send you to their claims handler! The only remediation option now is taking them to court.

I was not happy with the packing of my home. Left tape rolls, paper, items through out the home. Many items that should have been packed by the packers were left and had to be addressed by the moving crew. Items were packed (liquid candle) that should not have been that luckily was detected before loading on the truck and fortunately did not break. Other items were not packed in a way to prevent damage. The moving crew which loaded the trucks and unloaded them were hard working, courteous, and provided excellent service. Both loading and unloading days were extremely hot days and they did not let it affect their performance. The packing crew missed many items but the loading crew handled everything and made sure it was not left behind. They also took extra precautions to protect and not damage the new floor coverings installed in the home I was moving into.