Reviews
1.01 Reviews
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Showing 1-1 of 1 reviews
Peter L.
Jan 2013
Auto Service
UPDATE 2/8 - On 2/2 Chevrolet called to say that my dispute had been elevated to Parks' General Manager, that it would be resolved, and that I would hear from them shortly. No, I haven't heard from Parks' GM. But a Parks staffer named Matt called and wanted to survey my satisfaction with their recent service. Words fail me.
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UPDATE 2/1 - The bid to repair my wheels is $832.94.
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UPDATE 1/31 - It cost $318.23 to have the Corvette's suspension realigned correctly and repair the car's real starting problem (which reasserted itself four times).
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UPDATE 1/29 - Chevrolet called me today, as promised. They regret sincerely that, Parks being an independent owner and franchisee, they are unable to assist me directly. They did suggest I let them call Parks on my behalf; I responded that since Parks has now lied both to me and Chevrolet (see note of 1/25) this was no longer a matter of incompetence but of dishonesty, and under those circumstances Parks could not be trusted with the car under any conditions whatever, without regard for whomever might be looking over their shoulder - you can't supervise honesty into a liar. Chevrolet then offered me a $100 service credit letter good for thirty days. I thanked them for the gesture, but pointed out that as current estimates for repairing Parks' depredations run $800 to $1500 (not counting the time I spent cleaning my upholstery and carpets) and, further, since the credit was only good for thirty days and the Corvette would require no further services for about six months, it was just that - a mere gesture. Chevrolet then thanked me for my loyalty (we've bought 11 GM cars since 1948), in return for which I thanked them for 64 years of good cars but regretted that they must now understand that the era of my buying GM products was now closed. In this time there are enough good cars out there, and service standards are high enough, that it is not necessary for me to stand for what Parks and GM have just done.
1948 Buick Super Eight * 1954 Chevrolet 210 * 1954 Buick Special (darn near perfect) * 1955 Pontiac Chieftain * 1957 Buick Special * 1958 Buick Roadmaster 75 Riviera Sedan * 1962 Chevrolet Bel Aire * 1965 Buick Wildcat convertible (wow!) * Pontiac Fiero * 2005 Corvette convertible * 2006 Chevrolet Malibu. Sic transit gloria.
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UPDATE 1/26 - New issue: Parks' "repair" of car's starting problem is bad. Car has failed to start in the morning twice more since Parks charged me $95 to fix it.
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UPDATE 1/25 - Spoke with customer rep at Chevrolet Motor Division. Individual at Parks who told me he was Service Manager - William Moore - is not the same person Chevrolet says is Parks' Service Manager. Parks Service Manager (I suppose the real one) told Chevrolet I had refused to let them examine the car. I filed formal incident, Chevrolet promises to follow up with me.
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UPDATE 1/23 - Met with Parks service manager this evening. Examined car closely under my guidance. He claimed to have my letters but did not know my complaints. Refused to answer why he never answered first letter. Offered to redo disastrous suspension alignment in their own shop but refused to pay for having it done by a competent third party. Denied they damaged my wheels/rims. Appeared totally disinterested in all other complaints.
---
A total disaster from beginning to end. Worst service and workmanship I have ever received from any car dealer.
Chronology
On around December 10th I contacted Parks Chevrolet for a quote for a set of tires for my 2005 Corvette. On Parks? satisfactory offer I ordered the tires and also scheduled some other services: a suspension alignment, turning the two front brake rotors, an oil change/lube service, and repairing the unreliable left front tire pressure monitor. Parks told me they though they?d have the tires on about the 27th of December, so we scheduled the car into their shop on the 27th with me to call them on the 26th to ensure readiness.
Parks? quote on the suspension alignment was over $180, where the customary rate is about $85.
When I called Parks on the 26th they seemed confused about the tires. I was transferred twice, then told they were having difficulty locating the shipment. I was transferred again to another person who told me they?d located a supplier for the tires and had just ordered them.
Parks called back the afternoon of the 26th and changed their tire story several more times. It being clear Parks would not be prepared to work on the car on the 27th as scheduled, I asked them to call me when all was in readiness.
On around January 1st the car would not start and on January 3rd it was towed to Parks for repairs. Parks recommended a tow service and suggested I deal with them directly, saying it?d be much more economical. The car arrived at Parks about 9am on the 2nd. Then rather than letting me pay the tow service in the expected pre-arranged manner, Parks paid them, telling the tow driver they?d bill it back to me. Their bill-back was an astonishing $116 for an 8-mile tow.
While the car was being checked in the service advisor excused himself without explanation and left me standing alone at the service counter for around fifteen minutes. While standing there I noted their price board showed Parks? fee for a 4-wheel alignment job to be $85 (contrary to their $180+ quote to align the Corvette). Eventually, though, we got the car checked
in.
Parks then called me the morning of the 3rd ? 24 hours after receiving the car ? and told me they had the starting issue in
hand, and also that my tires had just arrived. I authorized the remainder of the scheduled work. They stated the starting issue would only take about an hour to fix.
Parks then kept the car for six full days without contacting me. The work scheduled would have taken most shops about half a day.
The evening of the sixth day Parks had the car they called to say it was all finished except the suspension alignment, and that it was first in line for that job the next morning.
The next morning, the seventh day they?d had the car, Parks called and said they?d be a little late, as their staff had ?overlooked? the
repair of the tire pressure monitoring device on the to-do list. In restating the issues the same man then said Parks had overlooked ?some things? on the list of services to be performed.
The car was finally delivered to me the evening of January 10th, the seventh full day Parks had kept the car.
Catalogue of Workmanship Defects
Parks? workmanship is the second worst I have ever experienced at any GM dealership.
1. Oil Change & Lube Service
1a. Oil-life-remaining indicator not reset to 100%.
1b. Dipstick (manufactured curved to fit into curved tube) forced into its tube rotated 180 degrees.
2. Left Front Tire Pressure Monitor (TPM) Device Replacement
2a. Left front alloy wheel profoundly toolmarked around valve stem.
2b. <deleted by submittor>
3. Starting Issue
3a. Parks said this was due to a loose positive battery cable. When car was returned the positive battery terminal shield was
off the terminal and tucked to one side, leaving the terminal and nearby cabling exposed. This is a very dangerous condition.
4. Tire Installation
4a. All four tires overinflated: one by 10%, one by 13%, and one by an amazing 17%. No two tires were inflated to the same
pressure.
4b. All twenty chrome lug nuts marked and blackened as by use of air wrench.
4c. Dark grease spots on several alloy wh
--
UPDATE 2/1 - The bid to repair my wheels is $832.94.
---
UPDATE 1/31 - It cost $318.23 to have the Corvette's suspension realigned correctly and repair the car's real starting problem (which reasserted itself four times).
---
UPDATE 1/29 - Chevrolet called me today, as promised. They regret sincerely that, Parks being an independent owner and franchisee, they are unable to assist me directly. They did suggest I let them call Parks on my behalf; I responded that since Parks has now lied both to me and Chevrolet (see note of 1/25) this was no longer a matter of incompetence but of dishonesty, and under those circumstances Parks could not be trusted with the car under any conditions whatever, without regard for whomever might be looking over their shoulder - you can't supervise honesty into a liar. Chevrolet then offered me a $100 service credit letter good for thirty days. I thanked them for the gesture, but pointed out that as current estimates for repairing Parks' depredations run $800 to $1500 (not counting the time I spent cleaning my upholstery and carpets) and, further, since the credit was only good for thirty days and the Corvette would require no further services for about six months, it was just that - a mere gesture. Chevrolet then thanked me for my loyalty (we've bought 11 GM cars since 1948), in return for which I thanked them for 64 years of good cars but regretted that they must now understand that the era of my buying GM products was now closed. In this time there are enough good cars out there, and service standards are high enough, that it is not necessary for me to stand for what Parks and GM have just done.
1948 Buick Super Eight * 1954 Chevrolet 210 * 1954 Buick Special (darn near perfect) * 1955 Pontiac Chieftain * 1957 Buick Special * 1958 Buick Roadmaster 75 Riviera Sedan * 1962 Chevrolet Bel Aire * 1965 Buick Wildcat convertible (wow!) * Pontiac Fiero * 2005 Corvette convertible * 2006 Chevrolet Malibu. Sic transit gloria.
---
UPDATE 1/26 - New issue: Parks' "repair" of car's starting problem is bad. Car has failed to start in the morning twice more since Parks charged me $95 to fix it.
---
UPDATE 1/25 - Spoke with customer rep at Chevrolet Motor Division. Individual at Parks who told me he was Service Manager - William Moore - is not the same person Chevrolet says is Parks' Service Manager. Parks Service Manager (I suppose the real one) told Chevrolet I had refused to let them examine the car. I filed formal incident, Chevrolet promises to follow up with me.
---
UPDATE 1/23 - Met with Parks service manager this evening. Examined car closely under my guidance. He claimed to have my letters but did not know my complaints. Refused to answer why he never answered first letter. Offered to redo disastrous suspension alignment in their own shop but refused to pay for having it done by a competent third party. Denied they damaged my wheels/rims. Appeared totally disinterested in all other complaints.
---
A total disaster from beginning to end. Worst service and workmanship I have ever received from any car dealer.
Chronology
On around December 10th I contacted Parks Chevrolet for a quote for a set of tires for my 2005 Corvette. On Parks? satisfactory offer I ordered the tires and also scheduled some other services: a suspension alignment, turning the two front brake rotors, an oil change/lube service, and repairing the unreliable left front tire pressure monitor. Parks told me they though they?d have the tires on about the 27th of December, so we scheduled the car into their shop on the 27th with me to call them on the 26th to ensure readiness.
Parks? quote on the suspension alignment was over $180, where the customary rate is about $85.
When I called Parks on the 26th they seemed confused about the tires. I was transferred twice, then told they were having difficulty locating the shipment. I was transferred again to another person who told me they?d located a supplier for the tires and had just ordered them.
Parks called back the afternoon of the 26th and changed their tire story several more times. It being clear Parks would not be prepared to work on the car on the 27th as scheduled, I asked them to call me when all was in readiness.
On around January 1st the car would not start and on January 3rd it was towed to Parks for repairs. Parks recommended a tow service and suggested I deal with them directly, saying it?d be much more economical. The car arrived at Parks about 9am on the 2nd. Then rather than letting me pay the tow service in the expected pre-arranged manner, Parks paid them, telling the tow driver they?d bill it back to me. Their bill-back was an astonishing $116 for an 8-mile tow.
While the car was being checked in the service advisor excused himself without explanation and left me standing alone at the service counter for around fifteen minutes. While standing there I noted their price board showed Parks? fee for a 4-wheel alignment job to be $85 (contrary to their $180+ quote to align the Corvette). Eventually, though, we got the car checked
in.
Parks then called me the morning of the 3rd ? 24 hours after receiving the car ? and told me they had the starting issue in
hand, and also that my tires had just arrived. I authorized the remainder of the scheduled work. They stated the starting issue would only take about an hour to fix.
Parks then kept the car for six full days without contacting me. The work scheduled would have taken most shops about half a day.
The evening of the sixth day Parks had the car they called to say it was all finished except the suspension alignment, and that it was first in line for that job the next morning.
The next morning, the seventh day they?d had the car, Parks called and said they?d be a little late, as their staff had ?overlooked? the
repair of the tire pressure monitoring device on the to-do list. In restating the issues the same man then said Parks had overlooked ?some things? on the list of services to be performed.
The car was finally delivered to me the evening of January 10th, the seventh full day Parks had kept the car.
Catalogue of Workmanship Defects
Parks? workmanship is the second worst I have ever experienced at any GM dealership.
1. Oil Change & Lube Service
1a. Oil-life-remaining indicator not reset to 100%.
1b. Dipstick (manufactured curved to fit into curved tube) forced into its tube rotated 180 degrees.
2. Left Front Tire Pressure Monitor (TPM) Device Replacement
2a. Left front alloy wheel profoundly toolmarked around valve stem.
2b. <deleted by submittor>
3. Starting Issue
3a. Parks said this was due to a loose positive battery cable. When car was returned the positive battery terminal shield was
off the terminal and tucked to one side, leaving the terminal and nearby cabling exposed. This is a very dangerous condition.
4. Tire Installation
4a. All four tires overinflated: one by 10%, one by 13%, and one by an amazing 17%. No two tires were inflated to the same
pressure.
4b. All twenty chrome lug nuts marked and blackened as by use of air wrench.
4c. Dark grease spots on several alloy wh
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FAQ
PARKS CHEVROLET AUGUSTA is currently rated 1.0 overall out of 5.
No, PARKS CHEVROLET AUGUSTA does not offer free project estimates.
No, PARKS CHEVROLET AUGUSTA does not offer eco-friendly accreditations.
No, PARKS CHEVROLET AUGUSTA does not offer a senior discount.
No, PARKS CHEVROLET AUGUSTA does not offer emergency services.
No, PARKS CHEVROLET AUGUSTA does not offer warranties.