Jim Russell Plumbing Heating & AC

"Thank you [Member Name Removed] for your positive feedback! We're so happy we were able to help you! Thank you for your business, we appreciate it very much! Thanks! The Jim Russell Team"

"I would first like to apologize to (removed member name) for the fact that he didn’t get a call back from me. We are a small company that is growing rapidly and I only have two A/C technicians, including myself. Our work load has nearly doubled since last year and we are working with the same amount of technicians. I wish I could get to every call that came into my office, but this year it simply hasn’t been possible. I am currently trying to purchase vans and hire technicians to help with the increased work load, but it is difficult to do from a service truck every day. However, I explained to (removed member name) last year that the leak I repaired might not be the only leak in the system as it had frozen in the past. As ice breaks up our roads it has an equal affect on copper/aluminum coils in a refrigeration system. There are a few leak test procedures we could try but they were more costly and the system was already 15 years old, thus the decision was made to charge it and see how long it would last. The system cooled for him for the remainder of the season with no problem. I feel his request is unfair as I cannot possibly warrant a fifteen year old system against leaks. Sincerely, Derek Brandt Jim Russell PHAC"

"[member name removed] I am not sure who you are as no one in my company has ever spoken to you, I am going to assume that you are Ed’s wife. I am not sure where the break down happened regarding the plumbing work that we did for [member name removed]. [member name removed] called into the office (after 3 months of repeated calls by us to collect payment) he said he wanted an explanation of the job. At that time Dan explained the changes to him and [member name removed] said that was all he needed, he appreciated Dan’s time and he would get a check in the mail. Three weeks later we received a check and the account was paid in full. Then, Friday I received a letter from the better business bureau and then a phone call from Angie’s List telling me I had a very poor response on their website. I had no idea there was any kind of a problem and all of a sudden you are smearing my companies good name on the internet. I don’t know if you realize it or not but on the day of the work [member name removed]changed the scope of work when he told my plumber that he didn’t want to do the washer and dryer portion of the contract. They discussed some other things he wanted done which we were going to do on a time and material basis. My plumber went ahead and took care of the finish, he tried to install the faucet that you provided but it wouldn’t work due to the thickness of the top. They also installed a new di-electric union on the water heater that was compromised. Removed a faulty saddle valve and repaired the line. They drilled and installed the cabinet and helped your contractor set the top, none of which was in the contract. The proposal states rough-in only which means pipes sticking out of the floor with caps on them. He did it that way because at the time of the proposal you didn’t have a cabinet. Since the cabinet was there on the day of work he went ahead and took care of the “finish”, this means valves on the water lines, drains hooked up, a new basket strainer, etc. The proposal also states drywall repairs by others, you quoted his proposal verbatim on Angie’s List but forgot to mention that part when you made it sound like we left holes in your ceiling that you were not aware were going to be there. When the work was complete my plumber figured up the changes and they actually came out to about $150.00 more than the original contract but out of the goodness of his heart he kept the contract price the same. We have tried very hard to communicate with [member name removed]and have had a very difficult time getting in touch with him. I also tried to contact you directly via the phone number you left on the BBB paperwork. I would like for you to retract the very hateful comments that you put on the internet as I have worked very hard to keep a good reputation. We only did what [member name removed] asked us to do on the project and if there was a problem it should have been communicated to my office. I have built a successful business by solving people’s problems, but I can’t solve them if I don’t know they exist. Regards, Derek Brandt Jim Russell PHAC [email protected] 317-989-5773 317-873-5773"