JEWEL BOX JEWELERS

I took a ring into the Jewel Box recently to have it rebuilt and make the band a 2-mil. When I picked up the ring, it was only 1-mil. but they tried to charge me for a 2-mil band. I asked for the back shaft of my old ring back and they told me they typically don?t give the unused gold back? When I insisted, they gave me the back shaft of a size 5 ring when I brought in a 7.5 size. My ring was not rebuilt as agreed, they just took my original gold ring and put the diamond in a new setting. Now I?m worried if they gave me my original diamond back. The Jewel Box was a jeweler you could trust for decades but the new ownership is questionable.

I just wish to point out that this store has the same name, but a new owner as of about June 2015.  I can't recall when it was, but I had a ring resized there once and they did a great job at a lower price than another jeweler in Zionsville.  I  have no experience with the new ownership/management, however.

They damaged my watch and all he did was put a pin in.  He said he had to make a pin and he did not check with me first to see if that was ok with me.  As he snipped off the pin with a saw he scratched the side of my band and ruined it forever and was like whatever I had to tell him can you at least try to buff it out and that was done poorly and made it look worse.  There is not one jewelry store in Zionsville with any integrity - I have tried them all and advise not to go to any of them.

Not going back there and telling all my friends in Zionsville and surrounding areas to not go there so I feel justified for the damage they did to my watch because maybe they will care then when customers are not walking through the door. I am the customer service Grinch and I hope my heart will grow 3 more sizes by Christmas!!!!

Highly recommended.

See above.  I highly recommend them.

They did a really good job. I spent $90 on that work. They estimated how much time it would take and it was done before they said it would be done. It came in under what they said it would cost. When I got the watch back, they recommended a new band and had it ready when I went to pick it up.

We have used JBJ for several years, so this report is a summary of all our experiences with them. We have purchased lots of jewelry from them over the past few years including diamonds, gemstones, gold and watches (which is alll taken into account in approx $$ spent). We have used them for custom work, for re-sizing/remounting, and repairs, which were done with precision. Their professionalism, personal service and attention to detail are exceptional. They keep a Wish List and call my husband on special occasions, help him make a selection from the list, have it wrapped and ready to go when he arrives at the shop! That's service! In addition to purchases/service, we have also sold gold/silver/platinum to them. They give very fair prices for these metals - we took several things in to sell - they weighed the items and wrote us a check, on the spot.(and I must say, was pleasantly surprised at the amount of the check!). They even removed the stones from the mountings in case we wanted to use them in something else. I can't say enough good things about JBJ! Jewelers like this are rare - they under promise and over deliver, providing the absolute best customer service out there. Their jewelry is high quality and fairly priced and they stand behind everything they sell. Keep up the great work JBJ! You're the best!!!!

They were very prompt and also more efficient compared to other jewelers. Promised as delivered. I retired from a different jeweler in Indiana and will only use this company's service.

The job was done very quickly and they called us to let us know when the ring was ready. I was very pleased with them. The re-tipped edges though, did seem a little rough to me.

They sent the work out, we played a lot of phone tag, and we didn't get the watch back until the middle of January.

Gail at the Jewel Box was fantastic. I went in to look for pearls to wear for my wedding. She explained all of the different types and arranged to order in several sets to get just the right color. A couple of days later, when my dress arrived we decided that pearls wouldn't look best. I called to let her know and she wasn't upset at all... even though I am sure it would have been a huge commission for her. Instead she worked with me and designed a custom pendant using a diamond from my great-grandmother's wedding ring. It is stunning. I get compliments everytime I wear it, and it was perfect for the wedding. They had it done in a week too, which amazed me. I was reluctant to go to the shop and had assumed it would be very expensive, but was totally wrong. I was so shocked at how affordable it was to have the pendant made. I've gone back for other services since and have been pleased every time.

TOO LONG TO GET A WRITTEN APPRAISAL, AND VERY LITTLE INFORMATION/DETAIL ON MY RING.

THEY DID A GREAT JOB. ONE WAS TOO EXPENSIVE TO FIX BUT HE DID NOT CHARGE ME FOR IT.

DID A GREAT JOB.

VERY REASONABLE PRICE, QUICK TURN-AROUND, WITH ON-SITE JEWELER. PROFESSIONAL AND HELPFUL. WOULD DEFINITELY USE THEM AGAIN.

PROMPT, COURTEOUS, PROFESSIONAL, AND VERY REASONABLE PRICES. WOULD DEFINITELY USE THEM AGAIN.

THEY GAVE ME A YEAR WARRANTY ON THE WORK THEY DID AT NO ADDITIONAL CHARGE.

THE JOB WAS COMPLETED BEFORE PROMISED. WORK WAS GOOD, AND A LOT CHEAPER THAN OTHER JEWELERS I CHECKED WITH. I HAVE OTHER REPAIRS I INTEND TO TAKE TO THEM. THE RING I HAD SIZED, I WAS TOLD BY OTHER JEWELERS AROUND TOWN COULD NOT BE SIZED. THIS STORE DID THE WORK AND DID IT WELL. PRICE WAS A VERY GOOD BARGAIN. ALSO, I'VE HAD OTHER WORK DONE. I HAVE RECOMMENDED THEM TO MY FRIENDS.

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