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JEWEL BOX JEWELERS

Appraisal Service,

About us

2 FULL & 2 PART-TIME EMPLOYEES. SUBS USED FOR WAX MODEL MAKING & CUSTOM JEWELRY CONSTRUCTION. ALTERNATE E-MAIL ADDRESS: [email protected]

Business highlights

52 years of experience

Services we offer

RETAIL SALES & REPAIR OF FINE JEWELRY. APPRAISALS. REMOUNTING. DIAMONDS. PEARL & BEAD RESTRINGING. ENGRAVING. WATCH BATTERIES & REPAIR. INSURANCE REPLACEMENT. CUSTOM JEWELRY MANUFACTURING.

Accepted Payment Methods

  • CreditCard
Reviews
4.120 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
5%
2
0%
1
20%

Filter reviews by service

Showing 1-20 of 20 reviews
Reasa P.
Oct 2025
1.0
Appraisal Service
I took a ring into the Jewel Box recently to have it rebuilt and make the band a 2-mil. When I picked up the ring, it was only 1-mil. but they tried to charge me for a 2-mil band. I asked for the back shaft of my old ring back and they told me they typically don?t give the unused gold back? When I insisted, they gave me the back shaft of a size 5 ring when I brought in a 7.5 size. My ring was not rebuilt as agreed, they just took my original gold ring and put the diamond in a new setting. Now I?m worried if they gave me my original diamond back. The Jewel Box was a jeweler you could trust for decades but the new ownership is questionable.

MARY K.
Jun 2015
5.0
Yes, I recommend this pro
$30
I just wish to point out that this store has the same name, but a new owner as of about June 2015.  I can't recall when it was, but I had a ring resized there once and they did a great job at a lower price than another jeweler in Zionsville.  I  have no experience with the new ownership/management, however.

Craig S.
Dec 2012
1.0
Yes, I recommend this pro
$5
They damaged my watch and all he did was put a pin in.  He said he had to make a pin and he did not check with me first to see if that was ok with me.  As he snipped off the pin with a saw he scratched the side of my band and ruined it forever and was like whatever I had to tell him can you at least try to buff it out and that was done poorly and made it look worse.  There is not one jewelry store in Zionsville with any integrity - I have tried them all and advise not to go to any of them.

Craig S.
Dec 2012
1.0
$5
Not going back there and telling all my friends in Zionsville and surrounding areas to not go there so I feel justified for the damage they did to my watch because maybe they will care then when customers are not walking through the door. I am the customer service Grinch and I hope my heart will grow 3 more sizes by Christmas!!!!

Kevin S.
Jun 2012
5.0
Yes, I recommend this pro
Highly recommended.

ELIZABETH S.
Jun 2012
5.0
Yes, I recommend this pro
$10
See above.  I highly recommend them.

Jack P.
Mar 2011
5.0
Yes, I recommend this pro
$90
They did a really good job. I spent $90 on that work. They estimated how much time it would take and it was done before they said it would be done. It came in under what they said it would cost. When I got the watch back, they recommended a new band and had it ready when I went to pick it up.

Vicki S.
Sep 2010
5.0
Yes, I recommend this pro
$10,000
We have used JBJ for several years, so this report is a summary of all our experiences with them. We have purchased lots of jewelry from them over the past few years including diamonds, gemstones, gold and watches (which is alll taken into account in approx $$ spent). We have used them for custom work, for re-sizing/remounting, and repairs, which were done with precision. Their professionalism, personal service and attention to detail are exceptional. They keep a Wish List and call my husband on special occasions, help him make a selection from the list, have it wrapped and ready to go when he arrives at the shop! That's service! In addition to purchases/service, we have also sold gold/silver/platinum to them. They give very fair prices for these metals - we took several things in to sell - they weighed the items and wrote us a check, on the spot.(and I must say, was pleasantly surprised at the amount of the check!). They even removed the stones from the mountings in case we wanted to use them in something else. I can't say enough good things about JBJ! Jewelers like this are rare - they under promise and over deliver, providing the absolute best customer service out there. Their jewelry is high quality and fairly priced and they stand behind everything they sell. Keep up the great work JBJ! You're the best!!!!

CONNIE L.
Jul 2008
5.0
Yes, I recommend this pro
$5
They were very prompt and also more efficient compared to other jewelers. Promised as delivered. I retired from a different jeweler in Indiana and will only use this company's service.

MICHELE S.
Aug 2007
5.0
Yes, I recommend this pro
$130
The job was done very quickly and they called us to let us know when the ring was ready. I was very pleased with them. The re-tipped edges though, did seem a little rough to me.

Tony W.
Mar 2007
1.0
They sent the work out, we played a lot of phone tag, and we didn't get the watch back until the middle of January.
Response from JEWEL BOX JEWELERS
"I APOLOGIZE FOR ANY INCONVENIENCE THIS CUSTOMER EXPERIENCE WITH THEIR WATCH REPAIR. THE WATCH WAS A VERY OLD WATCH AND PARTS ARE NOT READILY AVAILABLE FOR OLDER WATCHES. WE DO SEND OUT WATCH REPAIRS THAT WE CANNOT PERFORM IN THE STORE AND HAVE BEEN WORKING WITH THE SAME REPAIR PERSON FOR OVER 20 YEARS. IT IS VERY DIFFICULT TO FIND A GOOD WATCH REPAIR PERSON LOCALLY THAT DOES NOT CHARGE OUTRAGEOUS PRICES. THE WATCH WAS BROUGHT IN LATE NOVEMBER FOR A NEW CRYSTAL, SECOND HAND AND TO POLISH THE FACE. WE GOT AN ESTIMATE FOR THE REPAIR THE NEXT WEEK OF $65. THE CUSTOMER REQUESTED STATUS OF THE REPAIR ON JANUARY 19TH AND THE PARTS (SPECIFICALLY THE SECOND HAND) HAD BEEN FOUND AND HE WAS WORKING ON THE WATCH. IT WAS RETURNED TO OUR STORE VIA REGISTERED MAIL FROM WISCONSIN ON JANUARY 30TH, SO WE WOULD HAVE RECEIVED THE WATCH EARLY FEBRUARY. WE DO OUR BEST TO CHECK STATUS OF THE REPAIRS, BUT ARE AT THE MERCY OF THE REPAIR PERSON GETTING THE PARTS WHICH HE IS AT THE MERCY OF ANOTHER SUPPLIER. WE TRY TO MEET OUR CUSTOMER EXPECTATIONS, BUT WATCH REPAIR IS A DELICATE ART. AGAIN, I APOLOGIZE FOR THE INCONVENIENCE. THANK YOU FOR YOUR COMMENTS. GALE S. WELCH-MANAGER JEWEL BOX JEWELERS"

AMANDA A.
Oct 2006
5.0
Yes, I recommend this pro
$250
Gail at the Jewel Box was fantastic. I went in to look for pearls to wear for my wedding. She explained all of the different types and arranged to order in several sets to get just the right color. A couple of days later, when my dress arrived we decided that pearls wouldn't look best. I called to let her know and she wasn't upset at all... even though I am sure it would have been a huge commission for her. Instead she worked with me and designed a custom pendant using a diamond from my great-grandmother's wedding ring. It is stunning. I get compliments everytime I wear it, and it was perfect for the wedding. They had it done in a week too, which amazed me. I was reluctant to go to the shop and had assumed it would be very expensive, but was totally wrong. I was so shocked at how affordable it was to have the pendant made. I've gone back for other services since and have been pleased every time.

CONNIE L.
Oct 2005
3.0
Yes, I recommend this pro
TOO LONG TO GET A WRITTEN APPRAISAL, AND VERY LITTLE INFORMATION/DETAIL ON MY RING.

CONNIE L.
May 2005
5.0
Yes, I recommend this pro
THEY DID A GREAT JOB. ONE WAS TOO EXPENSIVE TO FIX BUT HE DID NOT CHARGE ME FOR IT.

CONNIE L.
May 2005
5.0
Yes, I recommend this pro
$10
DID A GREAT JOB.

JOANNE F.
Jan 2005
5.0
Yes, I recommend this pro
$45
VERY REASONABLE PRICE, QUICK TURN-AROUND, WITH ON-SITE JEWELER. PROFESSIONAL AND HELPFUL. WOULD DEFINITELY USE THEM AGAIN.

JOANNE F.
Jan 2005
5.0
Yes, I recommend this pro
$45
PROMPT, COURTEOUS, PROFESSIONAL, AND VERY REASONABLE PRICES. WOULD DEFINITELY USE THEM AGAIN.

CONNIE L.
Mar 2004
5.0
Yes, I recommend this pro
$90
THEY GAVE ME A YEAR WARRANTY ON THE WORK THEY DID AT NO ADDITIONAL CHARGE.

CONNIE L.
Mar 2004
5.0
Yes, I recommend this pro
$112
THE JOB WAS COMPLETED BEFORE PROMISED. WORK WAS GOOD, AND A LOT CHEAPER THAN OTHER JEWELERS I CHECKED WITH. I HAVE OTHER REPAIRS I INTEND TO TAKE TO THEM. THE RING I HAD SIZED, I WAS TOLD BY OTHER JEWELERS AROUND TOWN COULD NOT BE SIZED. THIS STORE DID THE WORK AND DID IT WELL. PRICE WAS A VERY GOOD BARGAIN. ALSO, I'VE HAD OTHER WORK DONE. I HAVE RECOMMENDED THEM TO MY FRIENDS.

CONNIE L.
Mar 2004
5.0
Yes, I recommend this pro
$40
unknown

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

JEWEL BOX JEWELERS is currently rated 4.1 overall out of 5.

JEWEL BOX JEWELERS accepts the following forms of payment: CreditCard

No, JEWEL BOX JEWELERS does not offer free project estimates.

No, JEWEL BOX JEWELERS does not offer eco-friendly accreditations.

No, JEWEL BOX JEWELERS does not offer a senior discount.

No, JEWEL BOX JEWELERS does not offer emergency services.

No, JEWEL BOX JEWELERS does not offer warranties.