JEWEL BOX JEWELERS

Jewelry Sales/Design/Repair, Watch Repair, Appraisals - Antiques/Jewelry/Items

About us

2 FULL & 2 PART-TIME EMPLOYEES. SUBS USED FOR WAX MODEL MAKING & CUSTOM JEWELRY CONSTRUCTION. ALTERNATE E-MAIL ADDRESS: SALES@JEWELBOXJEWELERS.NET

Business highlights

52 years of trusted experience

Services we offer

RETAIL SALES & REPAIR OF FINE JEWELRY. APPRAISALS. REMOUNTING. DIAMONDS. PEARL & BEAD RESTRINGING. ENGRAVING. WATCH BATTERIES & REPAIR. INSURANCE REPLACEMENT. CUSTOM JEWELRY MANUFACTURING.

Services we don't offer

SILVER PLATING.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

4.319 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
0%
3
5%
2
0%
1
16%


Rating CategoryRating out of 5
quality
4.4
value
4.6
professionalism
4.3
responsiveness
4.3
punctuality
4.3
Showing 1-19 of 19 reviews

MARY D K.
06/2015
5.0
watch repair
  + -1 more
I just wish to point out that this store has the same name, but a new owner as of about June 2015. I can't recall when it was, but I had a ring resized there once and they did a great job at a lower price than another jeweler in Zionsville. I have no experience with the new ownership/management, however.
Description of Work: Resized a 10K gold and pearl ring.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Craig S.
12/2012
1.0
jewelry stores
  + -1 more
They damaged my watch and all he did was put a pin in. He said he had to make a pin and he did not check with me first to see if that was ok with me. As he snipped off the pin with a saw he scratched the side of my band and ruined it forever and was like whatever I had to tell him can you at least try to buff it out and that was done poorly and made it look worse. There is not one jewelry store in Zionsville with any integrity - I have tried them all and advise not to go to any of them.
Description of Work: Replacing a pin in my watch band

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$5

Craig S.
12/2012
1.0
watch repair
  + -1 more
Not going back there and telling all my friends in Zionsville and surrounding areas to not go there so I feel justified for the damage they did to my watch because maybe they will care then when customers are not walking through the door. I am the customer service Grinch and I hope my heart will grow 3 more sizes by Christmas!!!!
Description of Work: You get what you pay for at this Zionsville watch/jewelry company-nothing but a crappy experience. DO NOT GET YOUR WATCH REPAIRED HERE or in Zionsville Indiana all the other jewelry stores also do not have integrity. I went in for a pin repair, simple, not here. They couldn't figure out what size pin they needed, my fault for letting them continue the work. He "made" one fit, then he went and ground the pin down and damaged my watch with a scuff mark, I told him you biffed my watch, just careless attention for a PIN!!!!! Oh i will just put it on the rubber buffer, well that just made it more of an obvious biff and it did not fix it. So $5 is great if you do it right, but it is a cost of damaging my watch. Where o where can we find a good watch repairer- NOT HERE, oh and they told me when I walked in too that it would cost $3, so they charged almost double for a crappy experience!!!! When are retailers going to get a clue to do above and beyond service for EVERY CUSTOMER, even the $5 customer!!!!!!!!!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$5

Kevin M & Elizabeth S.
06/2012
5.0
jewelry stores
  + -1 more
Highly recommended.
Description of Work: Jewel Box Jewelers has been our family jeweler for close to 30yrs. Phil is great and I always feel welcome there, as opposed to going to one of the bigger jewelry stores like Reis Nichols or Moyer or something like that.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ELIZABETH S.
06/2012
5.0
watch repair
  + -1 more
See above. I highly recommend them.
Description of Work: I was greeted as I walked into the store. Gave the lady my husband's watch to put in new batteries and she immediately went to the back with it. In only a few minutes she returned and said, "Yes that's all it needed. That will be $10." I asked her to show me some pearl earrings and to explain to me the different cost and how a pearl is evaluated to determine its worth. I like their store very much. They are very honest and courteous.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10

Jack P.
03/2011
5.0
watch repair
  + -1 more
They did a really good job. I spent $90 on that work. They estimated how much time it would take and it was done before they said it would be done. It came in under what they said it would cost. When I got the watch back, they recommended a new band and had it ready when I went to pick it up.
Description of Work: I used Jewel Box Jewelers over 6 months ago to have a watch repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Vicki S.
09/2010
5.0
jewelry stores
  + -1 more
We have used JBJ for several years, so this report is a summary of all our experiences with them. We have purchased lots of jewelry from them over the past few years including diamonds, gemstones, gold and watches (which is alll taken into account in approx $$ spent). We have used them for custom work, for re-sizing/remounting, and repairs, which were done with precision. Their professionalism, personal service and attention to detail are exceptional. They keep a Wish List and call my husband on special occasions, help him make a selection from the list, have it wrapped and ready to go when he arrives at the shop! That's service! In addition to purchases/service, we have also sold gold/silver/platinum to them. They give very fair prices for these metals - we took several things in to sell - they weighed the items and wrote us a check, on the spot.(and I must say, was pleasantly surprised at the amount of the check!). They even removed the stones from the mountings in case we wanted to use them in something else. I can't say enough good things about JBJ! Jewelers like this are rare - they under promise and over deliver, providing the absolute best customer service out there. Their jewelry is high quality and fairly priced and they stand behind everything they sell. Keep up the great work JBJ! You're the best!!!!
Description of Work: Been a customer of JBJ for almost 10 years Purchased lots of jewelry from JBJ Sold gold/silver/platinum to JBJ

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

CONNIE L.
07/2008
5.0
jewelry stores
  + -1 more
They were very prompt and also more efficient compared to other jewelers. Promised as delivered. I retired from a different jeweler in Indiana and will only use this company's service.
Description of Work: They sized a ring and also replaced a watch battery.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5

MICHELE S.
08/2007
5.0
jewelry stores
  + -1 more
The job was done very quickly and they called us to let us know when the ring was ready. I was very pleased with them. The re-tipped edges though, did seem a little rough to me.
Description of Work: They replaced a small diamond in my wedding ring and re-tipped all the tips.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Tony W.
03/2007
1.0
jewelry stores
  + -1 more
They sent the work out, we played a lot of phone tag, and we didn't get the watch back until the middle of January.
Description of Work: My wife took in an old watch in October expecting it back by Christmas (for a present).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0


Response from JEWEL BOX JEWELERS
I APOLOGIZE FOR ANY INCONVENIENCE THIS CUSTOMER EXPERIENCE WITH THEIR WATCH REPAIR. THE WATCH WAS A VERY OLD WATCH AND PARTS ARE NOT READILY AVAILABLE FOR OLDER WATCHES. WE DO SEND OUT WATCH REPAIRS THAT WE CANNOT PERFORM IN THE STORE AND HAVE BEEN WORKING WITH THE SAME REPAIR PERSON FOR OVER 20 YEARS. IT IS VERY DIFFICULT TO FIND A GOOD WATCH REPAIR PERSON LOCALLY THAT DOES NOT CHARGE OUTRAGEOUS PRICES. THE WATCH WAS BROUGHT IN LATE NOVEMBER FOR A NEW CRYSTAL, SECOND HAND AND TO POLISH THE FACE. WE GOT AN ESTIMATE FOR THE REPAIR THE NEXT WEEK OF $65. THE CUSTOMER REQUESTED STATUS OF THE REPAIR ON JANUARY 19TH AND THE PARTS (SPECIFICALLY THE SECOND HAND) HAD BEEN FOUND AND HE WAS WORKING ON THE WATCH. IT WAS RETURNED TO OUR STORE VIA REGISTERED MAIL FROM WISCONSIN ON JANUARY 30TH, SO WE WOULD HAVE RECEIVED THE WATCH EARLY FEBRUARY. WE DO OUR BEST TO CHECK STATUS OF THE REPAIRS, BUT ARE AT THE MERCY OF THE REPAIR PERSON GETTING THE PARTS WHICH HE IS AT THE MERCY OF ANOTHER SUPPLIER. WE TRY TO MEET OUR CUSTOMER EXPECTATIONS, BUT WATCH REPAIR IS A DELICATE ART. AGAIN, I APOLOGIZE FOR THE INCONVENIENCE. THANK YOU FOR YOUR COMMENTS. GALE S. WELCH-MANAGER JEWEL BOX JEWELERS

AMANDA A.
10/2006
5.0
jewelry stores
  + -1 more
Gail at the Jewel Box was fantastic. I went in to look for pearls to wear for my wedding. She explained all of the different types and arranged to order in several sets to get just the right color. A couple of days later, when my dress arrived we decided that pearls wouldn't look best. I called to let her know and she wasn't upset at all... even though I am sure it would have been a huge commission for her. Instead she worked with me and designed a custom pendant using a diamond from my great-grandmother's wedding ring. It is stunning. I get compliments everytime I wear it, and it was perfect for the wedding. They had it done in a week too, which amazed me. I was reluctant to go to the shop and had assumed it would be very expensive, but was totally wrong. I was so shocked at how affordable it was to have the pendant made. I've gone back for other services since and have been pleased every time.
Description of Work: Designed custom diamond pendant.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

CONNIE L.
10/2005
3.0
jewelry appraisal
  + -1 more
TOO LONG TO GET A WRITTEN APPRAISAL, AND VERY LITTLE INFORMATION/DETAIL ON MY RING.
Description of Work: APPRAISAL.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

CONNIE L.
05/2005
5.0
watch repair
  + -1 more
THEY DID A GREAT JOB. ONE WAS TOO EXPENSIVE TO FIX BUT HE DID NOT CHARGE ME FOR IT.
Description of Work: HE REPAIRED MY WATCH.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CONNIE L.
05/2005
5.0
jewelry stores
  + -1 more
DID A GREAT JOB.
Description of Work: HE SIZED MY RING, AND DID IT THE SAME DAY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10

JOANNE and ROBERT F.
01/2005
5.0
jewelry stores
  + -1 more
VERY REASONABLE PRICE, QUICK TURN-AROUND, WITH ON-SITE JEWELER. PROFESSIONAL AND HELPFUL. WOULD DEFINITELY USE THEM AGAIN.
Description of Work: REMOVING DIAMOND FROM OLD SETTING AND PLACING IN NEW ONE WAS $25. UPDATED APPRAISALS FOR NEW SETTING AND OLD DIAMOND, AND PROVIDED APPRAISAL FOR NEWLY PUT-TOGETHER RING, FOR $20. PAID LESS THAN ESTIMATED AMOUNT. PHILLIP WAS VERY PROFESSIONAL, AND HIS BROTHER IS ON-SITE JEWELER WHO DOES WORK. WORK PERFORMED IN ONLY 24 HOURS, AND PROVIDED HELPFUL INFORMATION ABOUT SETTING PURCHASED ELSEWHERE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

JOANNE and ROBERT F.
01/2005
5.0
jewelry appraisal
  + -1 more
PROMPT, COURTEOUS, PROFESSIONAL, AND VERY REASONABLE PRICES. WOULD DEFINITELY USE THEM AGAIN.
Description of Work: UPDATED APPRAISALS FOR NEW SETTING AND OLD DIAMOND, AND PROVIDED APPRAISAL FOR NEWLY PUT-TOGETHER RING, FOR $20. REMOVING DIAMOND FROM OLD SETTING AND PLACING IN NEW ONE WAS $25. PAID LESS THAN ESTIMATED AMOUNT. PHILLIP WAS VERY PROFESSIONAL, AND HIS BROTHER IS THE ON-SITE JEWELER WHO DOES WORK. WORK PERFORMED IN ONLY 24 HOURS, AND PROVIDED HELPFUL INFORMATION ABOUT SETTING PURCHASED ELSEWHERE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

CONNIE L.
03/2004
5.0
jewelry stores
  + -1 more
THE JOB WAS COMPLETED BEFORE PROMISED. WORK WAS GOOD, AND A LOT CHEAPER THAN OTHER JEWELERS I CHECKED WITH. I HAVE OTHER REPAIRS I INTEND TO TAKE TO THEM. THE RING I HAD SIZED, I WAS TOLD BY OTHER JEWELERS AROUND TOWN COULD NOT BE SIZED. THIS STORE DID THE WORK AND DID IT WELL. PRICE WAS A VERY GOOD BARGAIN. ALSO, I'VE HAD OTHER WORK DONE. I HAVE RECOMMENDED THEM TO MY FRIENDS.
Description of Work: SUPPLIED NEW HEAD FOR MY DIAMOND, SET SIX SMALL DIAMONDS & SIZED A MANS RING. RE-SIZED MY WEDDING RING; SET UP AND PUT TOGETHER SO BANDS WOULD NOT TURN TWO DIFFERENT WAYS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

CONNIE L.
03/2004
5.0
watch repair
  + -1 more
THEY GAVE ME A YEAR WARRANTY ON THE WORK THEY DID AT NO ADDITIONAL CHARGE.
Description of Work: REPAIRED A VERY OLD POCKET WATCH.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

CONNIE L.
03/2004
5.0
jewelry appraisal
  + -1 more
unknown
Description of Work: APPRAISED 3 RINGS AND EARRINGS.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

    Contact information

    100 S MAIN ST, Zionsville, IN 46077

    www.jewelboxjewelers.net

    Service hours

    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 6:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Jewelry Sales/Design/Repair,
    Watch Repair,
    Appraisals - Antiques/Jewelry/Items

    FAQ

    JEWEL BOX JEWELERS is currently rated 4.3 overall out of 5.

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 6:00 PM

    Saturday: 10:00 AM - 6:00 PM

    JEWEL BOX JEWELERS accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    Yes, JEWEL BOX JEWELERS offers free project estimates.
    No, JEWEL BOX JEWELERS does not offer eco-friendly accreditations.
    No, JEWEL BOX JEWELERS does not offer a senior discount.
    No, JEWEL BOX JEWELERS does not offer emergency services.
    No, JEWEL BOX JEWELERS does not offer warranties.
    JEWEL BOX JEWELERS offers the following services: RETAIL SALES & REPAIR OF FINE JEWELRY. APPRAISALS. REMOUNTING. DIAMONDS. PEARL & BEAD RESTRINGING. ENGRAVING. WATCH BATTERIES & REPAIR. INSURANCE REPLACEMENT. CUSTOM JEWELRY MANUFACTURING.
    SILVER PLATING.

    Contact information

    100 S MAIN ST, Zionsville, IN 46077

    www.jewelboxjewelers.net

    Service hours

    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 6:00 PM