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Claghorn Custom Flooring Inc

Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Designer Interior Lighting Plan,

About us

Claghorn Custom Flooring is a locally owned and operated business providing custom flooring solutions and remodeling services to Zionsville, IN, and nearby areas. Our team of professionals has years of experience under their belt in flooring and remodeling to help you create a space you'll love. Serving every client with a personal touch and top-notch customer service is our priority, give us a call or request an estimate online!

Business highlights

36 years of experience

Services we offer

Bathroom Remodeling, Bathroom Tile Installation, Cabinetry, Carpet Installation, Carpeting Store, Countertops, Flooring Contractors, Flooring Installation, Flooring Store, Hardwood Floor Refinishing, Hardwood Floor Repair, Hardwood Flooring Installation, Home Remodeling, Kitchen Remodeling, Remodeling Contractors, Shower Tile Installation, Tile Flooring Installation, Vinyl Flooring Installation, Window Treatments, Wood Flooring Installation, and Area Rugs.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.879 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
1%
2
0%
1
3%
Showing 1-25 of 79 reviews
Will S.
Dec 2017
5.0
Yes, I recommend this pro
$5,500
Fantastic! Spencer was very responsive to questions and store staff was very patient as I picked through flooring options. Installers were very fast, quality conscious, and left my home spotless when they were done. I will definitely use them again!

BRIAN B.
Jul 2017
5.0
Yes, I recommend this pro
$7,000
The work was FANTASTIC. The old matched the new perfectly and you can't tell where it was added. The stain was even and everything was finished exactly how we wanted.

Jen H.
Jun 2017
5.0
Yes, I recommend this pro
They came out and gave us an estimate on carpet, it was fine.They responded to the initial come out and things like that.They more or less wanted us to follow up in store and we didn't follow up in store and they didn't follow up after that.

KAREN B.
Nov 2016
5.0
Yes, I recommend this pro
Great overall. very nice finished project. Sometimes things took a bit longer than expected and you definitely pay a premium price but you do get top quality product.

Anita B.
Aug 2016
5.0
Yes, I recommend this pro
unknown

ARLENE B.
Jun 2016
5.0
Yes, I recommend this pro
$1,700
unknown

Leslie B.
Nov 2015
5.0
Yes, I recommend this pro
$3,000
Janice came by my place of business to meet with me about removing a floor and replacing it with a new one. She was timely and very courteous, easy going with excellent social skills. We discussed the floor I wanted, very tough floor to get to match however, Claghorn's did it!
Response from Claghorn Custom Flooring Inc
"So happy that you are happy with your new floor. It was my pleasure working with you. Sincerely, Janice"

Anita B.
Nov 2015
5.0
Yes, I recommend this pro
unknown

GEORGE N.
Sep 2015
5.0
Yes, I recommend this pro
$8,800
unknown
Response from Claghorn Custom Flooring Inc
"Dear Mr. and Mrs. [Member name removed], Thank you so much for the kind words, we are thrilled you are happy with your new flooring and our services. Sincerely, Janice"

GINA N.
Sep 2015
5.0
Yes, I recommend this pro
This company is AWESOME. Claghorn Custom Flooring has provided excellent service for all the jobs we asked for. Kent came to our home and took his time measuring and listening to what it was we wanted. He then provided a detailed estimate for each of the projects we had asked. We started with an update in our guest bathroom and then a demo and remodel of our master bath. Kent and his wife were extremely helpful when it came time to make our selection of tile, accent border tile, vanity, counter top etc. His showroom has so much to choose from. Kent's knowledge of the products, assistance and eye for design were invaluable for choosing the best product for the area we were changing. We had the pleasure of working with both Lance and Cody as they remodeled and updated our bathrooms.Their skill of their trade and meticulous attention to detail was amazing. They were very professional, punctual, friendly and caring, always taking the time to check with me along the way to ensure that they were proceeding as I wanted. They have done a wonderful job, Then for our flooring and carpet installation we again were very pleased to work with Joe. He as well was extremely adept at his skill and meticulous with details. Always wanting to please me....the customer. Kent Claghorn has been a wonderful, kind and caring person to work with. Due to family medical issues, he has continued to work with me regarding scheduling the work. This company, Claghorn Custom Flooring is a wonderful service provider and I would highly recommend them. Such a pleasure to work with them. Thank you for such a wonderful update to my home. 

Mike F.
Jun 2015
5.0
Yes, I recommend this pro
$12,000
.

Mark B.
May 2015
5.0
Yes, I recommend this pro
$16,000
They gave me an estimate quickly. I just went with somebody else.

Damon K.
May 2015
5.0
Yes, I recommend this pro
$25,000
I would use them again in the future.

Leisel M.
May 2015
5.0
Yes, I recommend this pro
$3,600
Lance and Cody made an old house floor that was sloped almost 2" completely level with meticulous attention to detail.  They used artistry to lay ceramic tile in a beautiful herringbone pattern just as I desired.  They had not done a floor like this before, so they checked in to periodically to ensure the design met my expectations whether it was grout color or placement of the design.  I am very pleased with their skill, punctuality and pleasantness to work with.  Thanks for a job well done!

JOHN P.
May 2015
5.0
Yes, I recommend this pro
$800
Very helpful assistance was provided in the selection of suitable tile, with prompt follow up to measure, quote and carry out installation. We were completely satisfied.

Phoebe C.
Mar 2015
5.0
Yes, I recommend this pro
Did a nice job. In one room they put in wall to wall carpet, and in another room put in an area rug

Tim M.
Jan 2015
5.0
Yes, I recommend this pro
$17,934
Claghorn Custom Flooring provided top-notch service from our first encounter through the end of our project. Our bathroom and master bedroom are gorgeous. When we visited the showroom, Kent Claghorn, the owner, and his employees gave us a great deal of personal attention. After listening to our thoughts, Kent showed us an unusual floor material that we loved and then helped us identify a complementary shower tile. Two of his store employees later helped us choose the right mosaic trim. Choosing complementary materials is harder than one might think; the choices seem endless. Kent was very responsive as we scheduled installation to start the Monday before Thanksgiving. The holiday caused the job to take a little longer than one might expect, but the installers -- Lance and Cody -- were very diligent. To call them installers might be understating their work; they really are artists. They also are friendly, pleasant people to have in our home. The same goes for John, the electrician/plumber. Kent showed up regularly to check on the job and made sure every last detail was handled. We highly recommend Claghorn Flooring.

Eric E.
Jan 2015
5.0
Yes, I recommend this pro
$4,000
Outstanding service.  Great communication and price was in line with Lowes

Teresa B.
Jan 2015
5.0
Yes, I recommend this pro
$900
It was very good, they were reasonably priced, they delivered what they promised in a timely manner and we were very satisfied. We spent around $900.

Carole G.
Oct 2014
5.0
Yes, I recommend this pro
unknown

Jennifer A.
Sep 2014
3.0
$4,750
Their installation team was busy and they ended up assigning a subcontractor to our project. This subcontractor was supervised by our general contractor for the project. The general tile work was nicely done but took longer than expected and the team at Claghorn underestimated the amount of tile needed. The pencil tile border in the shower has too much grout in some areas and not enough in others. When my contractor expressed concern to Claghorn, they came out and took pictures but no other action was taken. My biggest frustration was the way this subcontractor worked with my contractor. The subcontractor was uncommunicative, didn't show up when he said he would, and left earlier than he said he would.
It was a subcontractor, so I don't know how their regular team does.
Response from Claghorn Custom Flooring Inc
"We feel this is an unfair review towards our company. The contractor that was hired by the consumer is someone we have never worked with, asked to use our crew to do his work. Unfortunately, when asked for a deposit to hold his spot, he waited too long and lost his time slot to a customer of ours that paid their deposit. When he did pay his deposit and insisted on keeping the same dates, we offered an installer that we used in the past (many years ago) as our current installers where swamped. The job was measured by the contractor and he in turn informed us of how much tile was needed for the job, so this again was an error by the contractor, not our company. The concern the contractor expressed to us was quickly resolved with the contractor by giving him a credit towards his final invoice, mentioning that he would rectify any issues his customer may have. We regret that this customer had a bad experience, however, we don't feel it is fair to judge our company for issues between their contractor and an independent contractor that tried to do a job last minute."

Terry S.
Jul 2014
1.0
$5,000
We decided to change a vinyl kitchen floor to a solid wood floor. We've never had wood floors before! We went to the showroom and dealt with Janice, one of the salespersons. We told her what our requirements were for consideration,including that we have a dog. She started pulling out samples, mostly hickory, which is a harder wood. We took several samples home. We narrowed it down to two samples of hickory. One sample was very "splotchy" in color, having lots of variation from really light to really dark tones. A second hickory was more uniform in wood tones, with lights and darks but not near the contrast in color as the other one! We liked the second one better because of the more Unicom wood colors. She did mention that hickory samples "can sometimes have variations in color". We trusted the sample we chose and said to go ahead. Well, when the floor boxes came, we saw that some boards were practically blond and some were almost blood red! Janice was called and she assured us that there would be lots other nice colored boards in the boxes that filled our dining room. An installation day was set. We stopped the men laying it and she was called out to see what we considered to not be the floor color we ordered. Numbers were checked and it was right. Again she assured us there would be plenty of nicer colored boards, so the men proceeded with their job. As the floor was getting more and more finished, one man laying it came to me and said there had been a mistake in the ordering, that there wasn't enough wood! Janice had NOT added the wood for the hallway outside the kitchen, onto the order! They did what they could and said they would be back after the weekend (this was Friday). Another week went by waiting for the other wood. It finally all got laid. Each day that went by, we could tell we didn't like it. We called Kent Claghorn to come out and see it. First he said to wait a week or so and live with it and we'd probably "learn to love it". A few more days went by. We called to say he had to come look. He came into the room and said "yup, that's a hickory floor!" We said it didn't look anything like the sample and he said he'd contact the rep for the wood company and have him come out and look at it. We said okay. We waited and waited and no word, and finally had to call THEM. They said the rep had been there and just looked at pictures he had taken and was NOT going to come out after all! The rep was going to talk to his boss about it. Another wait without any word from Claghorn's. So again WE had to contact THEM. The wood company would not do anything. Since we weren't allowed to talk to the rep ourselves, we had to wonder if he was even contacted!! We had no way of knowing. We asked for a new floor and what could they offer us as compensation. Kent Claghorn's offer was to make us pay for everything all over again, with only a few hundred dollars taken off the whole project! We asked how much we owed (we had just paid about half at the beginning of the project ), paid it, and have never set foot in their place or talked again! Bottom line is, their salesperson and customer service stinks!
Response from Claghorn Custom Flooring Inc
"[member name removed] originally came into our showroom on November 19, 2013 requesting information on hardwood. [member name removed] is an artist and stated she wanted a floor with "flavor" while [member name removed] requested to be shown the hardest of our domestic woods, which I informed him was hickory and pecan. At this point, [member name removed] insisted on only being shown hickory options, while [member name removed] expressed her preference being something with a lot of variation. Obviously, hickory would be an excellent choice for either. They took several samples home over the course of 30 days and having made their decision, they then requested an appointment for a measurement on December 20th. A few times I was asked for information and my opinion, however, I was continually interrupted and my opinion dismissed before it was given. I measured their home, ordered the wood on January 8th upon the [member name removed] signing their flooring proposal, received the wood, delivered the wood to the customer's home for acclimation, and, our installer arrived to install the floor on January 30th. Upon laying out 2 to 3 cartons of the wood, the customers did express some concern over the blonder boards, so my installer loose laid approximately half of their kitchen for them to see. After a few minutes they gave the installer their approval to install the floor which he did. Unfortunately, I had written a measurement down wrong and was short of wood, which I ordered and did not charge them for, however it did delay finishing the job for a couple of weeks due to receiving the wood and allowing it to acclimate at the customer's home before installation. A few days after that, is when they decided they couldn't live with their choice of flooring because the light boards were just too light and there was to much variation. We sent pictures, boards from their order, as well as the floor sample to the mill (which is standard procedure) expressing the customer's concerns that there was too much variation in the boards. Kraus did respond with a letter, which was in turn mailed to the [member name removed], stating that "it was a natural product and not stained therefore the appearance is an inherent characteristic of the product, and that they must respectfully deny the claim." As it is our policy to insure our customers are pleased with their experience with our store, we offered to replace their floor with a new floor at our cost. Several weeks went by without a response to our offer, only to find out that they had contracted another store to tear up the hickory floor and install another floor, for which they ultimately paid a lot more for. The installer that installed this floor used to work for us and thought we should know what was going on. In our opinion, we went overboard to try to please this customer, from letting them preview their floor before installation of it, to offering them a new floor at cost."

Sam W.
Jul 2014
5.0
Yes, I recommend this pro
$45,000
Janice from Claghorn made the arrangements.  She is very professional to work with and has a good eye for colors and arrangements.  The installers were very good.  They did excellent work on the flooring and kitchen.  My wife and I plan to use them again for some other work we have in mind.
Response from Claghorn Custom Flooring Inc
"Thank you for the nice words. You both were truly a pleasure to work with. Sincerely, Janice"

Renee H.
Jun 2014
5.0
Yes, I recommend this pro
$12,000
unknown
Response from Claghorn Custom Flooring Inc
"Thank you for the kind words. You were wonderful to work with. Sincerely, Janice"

Nelson C.
Jun 2014
5.0
Yes, I recommend this pro
$910
On time, professional and did a great job. I have already recommended them to others.
Response from Claghorn Custom Flooring Inc
"Love that you love your new fireplace, it was interrupted by the birth of your baby, but what a wonderful interruption that was! Good luck and enjoy that new baby. Sincerely, Janice"
Showing 1-25 of 79

Licensing

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FAQ

Claghorn Custom Flooring Inc is currently rated 4.8 overall out of 5.

Claghorn Custom Flooring Inc accepts the following forms of payment: CreditCard

Yes, Claghorn Custom Flooring Inc offers free project estimates.

No, Claghorn Custom Flooring Inc does not offer eco-friendly accreditations.

No, Claghorn Custom Flooring Inc does not offer a senior discount.

No, Claghorn Custom Flooring Inc does not offer emergency services.

No, Claghorn Custom Flooring Inc does not offer warranties.