The place looks of quality and the cages seem clean and large, with access to the outside. However, when I went to pick up the dog, I was surprised to learn that this place considers both the drop off day and pick up day as full days for billing purposes. So even though my dog was there less than 3 actual days (Friday 10 a.m. to Monday 9 a.m.) I was charged for 4 full days. This is a costly and consumer un-friendly policy. Also, when I picked my dog up, she was soaking wet from playing outside and hadn't even been fed her morning meal yet. Overall I am unimpressed with the overall experience and we won't be taking my dog back there for boarding or any other service.

Fantastic! We especially love the pick up/drop off service

.

Very well. Whitney always does a wonderful job.

unknown

This is a good reliable place to house your pet when you go out of town. They need to extend both their hours of drop-off to 6 am and pick up to 6 pm on all days like other kennels do for customer convenience and to validate the top dollar price the customer is paying. But be careful of one situation. If you are using just 1 night and it happens to be a Saturday, you are not allowed to pick up until 9am on Sunday because they do not open until then. But they will charge you either $48 (with 24 hour discount) or $66 (without the 24 hour discount) instead of $33-37 rate for 1 day. ( I forget what it exactly is). That extra amount is for 2 hours of care if you arrive at 9 am when they open. If they are not open for pick up when the 24 hour unit of care rolls past,there should be a little more grace in the customers favor, if nothing else than to show appreciation for their patronage for multiple weeks of animal care during the year. It's just good business.

unknown

We chose the Animal Den to take our dog to for her first grooming experience based on very good reviews from people in our neighborhood.  We were looking for a simple trim around her feet, face, and behind since she is still a young dog and does not have a lot of excess fur in general.  I really appreciated the brief consultation we had with the groomer when we dropped off our dog so that the groomer understood exactly what we were looking for and make us comfortable.  We were told the price would be $93 because of a few of the upgrades we chose, such as a shedless shampoo treatment for the summer and nail filing versus clipping.  I do think this price is high compared to other grooming salons but we decided to go with it for the first time.  After our consultation, we felt comfortable leaving her with the Animal Den and the staff seemed very friendly.
About 3 hours later, the owner of the Animal Den called me to inform me that our dog was ready to go, but that the groomer had accidentally sliced our dog's tongue while trimming the hair around her face.  He said the groomer felt terrible but that our dog seemed fine and he didn't think there was anything that needed to be done with it.  Based on the conversation, I was nervous but hopeful that it wouldn't be a very bad or long slice.  He said he would be there to talk with us when we came to pick her up, which we did about 5 minutes later. 
When we arrived, the person at the front desk said we could go ahead and pay the $93 while they went to bring our dog out, and it was later clear that she was aware of the incident so it made no sense to me why they would ask us to pay before we even saw her.  I asked to see our dog first, and when she was brought out by the groomer, the groomer seemed very nonchalant about the whole thing, saying that our dog didn't seem bothered, there was no need for a vet to look at it, and that she would just have a "scar" for the rest of her life.  Even if she felt awful about what happened, it really did not come across that way.  When we finally got a good look at her tongue, it was actually worse than I thought it would be based on everyone's demeanor at the facility.  It was about a 1/4 inch split on the tip of her tongue that will never grow back together.  When the owner finally appeared, he did not even come directly over to us to face us and instead stood in the background watching as we were concernedly checking her over.  I questioned him as to whether they have a vet on site because I am not informed enough to know if this could cause an infection, and he reiterated that he thought it would be fine and did not require a vet visit.   To me, the professional thing to do would have been to come up to us and apologize profusely to our faces and tell us that we should take her to our vet just to be sure, and that they would pay for any vet charges incurred.  We told them that we would take her to our vet despite their advice, which we did, and luckily we did not incur any charges.  After all of that, I went up to the counter and they still expected that I would pay the full $93.  I shockingly had to ask for a discount, to which the owner offered 50% off, and I accepted.  Looking back on the whole situation and the way it was handled, I don't think I should have paid a dime.
Even though dogs are resilient and the permanent split in her tongue may not affect her on a daily basis, she is our family and I did not want to be responsible for bringing her pain and possibly causing her fear in getting groomed in the future.  It has left an impression on us and it will be very difficult to trust other people to care for her, as if it wasn't already.  I am also extremely disappointed and angry at the way this was handled in person by the Animal Den and will not be returning.  I hope they show a lot more empathy for owners and their pets if this happens to anyone else, no matter how serious the incident is. 

unknown

My dog does pretty well there. I had to get her a private room because she cannot be out with the rest of the dogs. They were able to accommodate that for me with a cost. The staffs are good. I have not had any issues with their availability. When I know I am going to need them, I usually call a week or so, a couple of weeks ahead of time and I have no problem. It is very clean in there.

Once again, they took great care of our dog, providing special attention and doing everything we asked. We have boarded our dogs at the Animal Den for many years, ever since they opened. They have always provided exceptional care, going out of their way to serve us every time. They are especially friendly and helpful. We have always felt comfortable when going away on vacations knowing that our dogs were in good hands and would be very well taken care of.

unknown

My dog's free daytime stay seemed to go okay. The people caring for my dog seemed friendly. However, I was quite frustrated and disappointed that they did not live up to what is stated on their website. It is stated in multiple places that they will customize each pet's care to help them have a good experience and keep things close to what they're used to. The website says, and quot;Any special requests for dining, medications, or “restroom” needs are graciously accommodated at no extra cost.and quot; That may be true 6a-6p, but no accommodations are made for dogs with special health issues needing care after that. My dog has really bad acid reflux and requires a med and some food around 10p so that her stomach acid stays in her stomach at night while she sleeps. The website is very misleading about accommodating for such needs. I was already nervous about boarding my dog for the first time ever. Their website made me think I'd found the perfect place to look after my dog's needs. Finding out just 3 days before leaving town that they couldn't take care of my dog was quite stressful. The owner straight out told me they couldn't do anything after 6p and that I and quot;should probably find somewhere elseand quot;. Thankfully, I did find another place last minute that was very nice and willing to adapt what they did for the 5 days my dog was there. While I think the Animal Den may be okay for a lot of people/dogs, be aware that they will not do anything for your dog after 6p.

Chico is a lovely, sweet dog with our family, but he is anxious and very dog-reactive. Despite several trainers and our current work with Purdue Animal Behavior Clinic, he just can't control his barking and lunging after other dogs. He used to be OK as long as he was off-leash, and he used to stay at a great cage-free boarder in Sheridan where he could run and play with other dogs all day. But the last time he was there, he bit another dog, so obviously he can't stay there anymore. I tried another place last spring, but I wasn't happy with it--he came home seeming stressed, and had scrapes on the top of his nose, probably from trying to get out of his cage.
I did my homework here on Angie's List and found Animal Den. I went out to visit one day, and was so impressed. I was greeted warmly at the front desk and although I was there unannounced, the receptionist was happy to call someone to give me a tour right away. She showed me the whole place, including the laundry and kitchen areas. Everything was clean yet warm and inviting (one place I visited seemed overly bright and sterile! This place seemed just right.) I arranged for Chico to stay in a deluxe suite (small, quiet room with only 4 cages, and Kuranda beds) because the dogs seemed so calm in there.
Anyway, the day I brought him, I left Chico in the car to run in to see if the coast was clear (i.e., no dogs around). The staff kindly put us into a private reception room, which is such a great way to ease a dog into a new place. It was clean and cozy with soft music and a bed, and Chico was obviously enjoying himself. He did his tricks and took treats and played with his ball (these are things he loves but won't do when he's stressed). Someone came in and greeted us and went over all the necessary info, and took inventory of all the stuff I brought. I like that I can bring a blanket with the family's smell on it, and whatever toys he wants. I asked for the staff to give him treats whenever they interacted with him (because he sometimes growls at people, and we want to get him to start associating people with good things to change that reaction!), and they were happy to do that. I also paid for 2 playtimes per day and brought his favorite flying toy, and the staff person said yes, they would throw that for him during the play time (I know there's no way of knowing if they actually do this, but Chico seemed happy and tired when I picked him up, so I believe they did! I hope so!).
When I picked Chico up, again, they were understanding about his reactivity and made sure he was the only dog in the waiting room when they brought him out. They said he barked a LOT in that deluxe suite and thought he would be happier in the standard kennels--they considered him a sociable dog who seemed to want to be around the action. Maybe so--plus he could have access to the outdoors within his little run, which he would probably like. I loved the little card they gave me that said how he ate, how his elimination habits were, and his overall demeanor. I also appreciated the flyer with information about easing your dog back into the routine at home--it was really helpful.
All in all, I am so grateful to find Animal Den. I love their attitude--everyone seemed friendly and understanding of Chico's issues. It will be a comfort to me to leave him here for a visit next time we have to go away.

If you pick your pet up at 8am after a night stay, they will charge you for the full day on the day you pick up. Even though I picked up my pooch on Monday, I was charged for the entire day on Monday. Most places have a grace period for people returning from long weekends. This is just one example. Their facilities outside were below average. Facilities inside were above average including the bathing and blow drying area. Staff was nice; however; it felt as if everyone was reading a script. I will not use their services again.

It is an excellent place to go. The people there were friendly and efficient. Our pet appeared to be well cared for. I picked them because not only did he had a cage but he had a little run, and they had all kinds of other things they could do too. It was fine. It was $400 for the 10 days that he was there. The price was a little high but compared to other places, it was probably about the same. They basically did a good job. I have no complaints.

unknown

We have used Animal Den twice as a boarding facility when we have been out of town. I was hesitant as our dog is 11 years old and not very friendly to strangers, though he was comfortable at the kennel we used before moving here. The Animal Den has the option where you can bring your dog for the day to try them out at no charge. This worked great as I was able to see if it was a good fit for Rusty. The pricing is high, but very competitive with other kennels in the area. We feel very comfortable leaving our dog with them and already have reservations for our next two trips.
I definitely recommend the Animal Den!

We have a Mini Golden Doodle. The Animal Den does an excellent job grooming our dog. The staff are very friendly and personable and they take great care of our dog. They do such a good job we have never even thought of going anywhere else. I would recommend the Animal Den to any dog owner looking for a good groomer.

.

.

We use this company frequently.  The location is clean and our dog seems happy when we pick him up.

From reservation through pick-up, everything was professional.

As with all of our dog's stays at the Animal Den, they are accommodating, helpful, attentive, and great with our dog and our requests for her stay. She gets very excited when we approach the kennel- she loves it there! Another great services besides kennel stays is their "daytime retreats" for dogs supervised whole or half days of dog playtime- a great option as "doggie daycare" when you need love for your dog just for a daytime here and there.

Out cat appeared to be fine-no trauma. They forget to do the complimentary nail trimming even though we did remind them at drop off.