Kirby Brothers Plumbing

Were not careful while installing toilet. Did not do the full job, did not clean. Caused a leak that lead to thousands of dollars of damage to the house and they did not want to take responsibility. If you look at their page, they are not actually Angi approved. They also don’t seem to have the proper licensing. Insurance is covering most of the work, but because of the laziness and dishonesty of this company, we have had workers in the house for days fixing the damage, our insurance rates will go up, and we had to spend our first couple days home from the hospital with our newborn at a hotel (that was when we discovered the leak). Shame on you, Kirby Brothers, for not making it right when you messed up.

The garbage disposal (GB) was properly installed but the installer tried to convince me there could be extra installation charges beyond what I had paid Lowes. The GB was the same brand and had the same design as the previous GB. He could not explain what these potential additional charges would be for and ultimately dropped it. I would not recommend this company and would strongly advise Lowes to drop them from their list of installers.

When he quotes per hour and says two people will be there, he actually means he is quoting per hour per person to be there even if it's a one person job so it's essentially a double charge. Customers beware.

Excellent! They were super quick, professional, efficient, and pleasant. They went above and beyond and were so kind. Cannot recommend them enough. **We had already purchased the toilets and faucets; cost of service does not include cost of those materials.

Water heater is been mounted and left with leaks, kicked in place. Guy was swearing and needed my help. Overall he was nice, just rushing through a lot of jobs and don’t think it was only his fault. Now i have a leaking heater and need to call another company to fix their mess.

Great! The initial hot water heater that was installed was defective and Mr. Kirby personally came out that evening to stop the leaking. We were so impressed with his personal commitment to install a new heater as soon as possible and coordinate with Lowes to make that happen.

They did a great job.

Kirby and Lowes have a relationship for installation. Kirby came when stated, installed the water heater and was complete in less than 2 hours. It has been about a month with no problems with the water heater.

Great! No issues.

Spent a lot of time trying to repair before deciding it needed to be replaced. Original parts are not made anymore, needed upgrade.

It went very well.    In addition, have used before for the installation of shower doors and a new commode.  All the work was excellent, timely and quality work.