Cathedral Marble & Granite

"Please enter what you would like the response to look like:We are sorry that Mr. [mnr] is not happy with our service. According to Mrs. [mnr] through email, "We are very happy with the actual counter tops, the only problem we had was with the faucet installation. The depth of the sink caused a huge problem with our current plumbing situation, which caused additional expenses and over a weeks worth of extra work to fix." As was stated to the Customer in person, in email correspondence, and is also written on the estimate Mr. Murakami signed, Cathedral Marble & Granite does not remove prior to nor hook up plumbing after counter top installation. We are not plumbing nor general contractors; however, we do install sinks to our counter tops, and we drill holes into the counter tops we installed as needed to accommodate faucets, ROs, soap dispensers, etc. Our salespeople are not on commission, so there is no reason for them to be "pushy", and they and our production staff go out of their way to make sure that each Customer is completely satisfied with their counter top installation. To take out frustration on Cathedral because of the extra time and expense the Customer had to undergo in order to coordinate his project's plumbing which has nothing to do with our services, and to give Cathedral an 'F' for this vexation is unreasonable. Again, to quote Mrs. [mnr]: "We are extremely happy with the counter tops and with your help. We only want to give a suggestion that maybe future customers be warned that there may be plumbing issues with installing a new sink or faucet." Saying this and what the review says above are two completely different statements. Thank you."