Sego Construction Co LLC

The weekend following the storm, we had quite a few contractors coming by the house offering estimates to bid the work.  We met and talked with three or four contractors about the work we needed to do.  After meeting and talking with Doug Sego (we believe he is the president of the company), my wife and I were convinced that we should not only use Sego, but we felt we would have a contractor for any work we did in the future.  He seemed professional and seemed to really care about getting our house back in order following the storm.  In fact, he told us multiple times that he would "treat our home as if it was his own".  He sat with us for probably an hour our so answering our questions and making us feel comfortable that we were making a good choice. 

Issues with communication started right after our initial meeting, I was under the impression that we would be dealing with Doug throughout the process, because he was the one who 'sold' us on using his company to do the work.  We set up a time to meet with the insurance adjuster so Doug could be there as well.  I took a half a day off from work, so I could meet with the adjuster and talk to Doug about next steps.  So, I was a bit surprised when Doug didn't show up.  He had sent another person from his company to handle our job.  It wasn't a big deal that someone else was helping us, but I was upset that I didn't get a call or anything from Doug telling me that he would be much less involved in our repairs than what he initially told us.

Two or three weeks passed before work began on our house (this was more a result of my wife and I picking colors for the siding and roofing than anything).  Once we had decided what we were going to use, we contacted our new representative from Sego, LLC to start work.  We requested that we be notified when the roofers and siding would go on.  Our request fell on deaf ears.  Nobody told us anything.  One day roofers were on my roof taking off the old and putting on the new.  I was upset that nobody told us that the work was going to start, but to this point the work was being done well and timely.  So, I let it pass.

The siding was next on the list, and it took much longer to get started. The storm hit in late May, the roof was on by mid june, but the siding did not get started until late July/early August.  I asked again that we be contacted with the siding installers were going to start work.  Again, this request fell on deaf ears.  All of the sudden, our house was half way completed.  I was upset that I wasn't told, but I was more upset that the installers were not putting the insulation between the house and the siding that my wife and I insisted be put up.  We called and this was remedied.  They took the siding down and put the insulation up correctly.  Apparently, the insulation had never been put on the work order.  Furthermore, boxes of leftover siding from our job and others were piled at the edge of our driveway for weeks and ended up killing some of the grass in our yard.

This was when I started to feel a bit more uneasy about the company we were working with.  The communication issues were getting worse...calls were not returned and if they were they were returned much too late, and had the installers not left half a side of our home undone over night, we would have never known that we did not get the insulation and I am sure we would have paid for it nonetheless.

A couple of days after the siding was taken down and reinstalled, everything seemed complete.  The only thing left was window screens.  Those were repaired rather quickly and put back on the house.  After they were put back on the house, my wife looked at them and the support bar for one of the screens was obviously crooked.  It looked ridiculous.  I'm guessing nobody used a level while fixing it.  I called our contact, and he told me that he had noticed the screen was bad when he put it up.  I asked the obvious question of why he put it up and why he had not told me about it.  After our conversation, the screen was fixed....again.

The entire house was done probably by mid August, but then I noticed that the siding on the back side of our house was loose.  I looked at it closer, and the siding had not been attached at the top.  It was only supported by the bottom nails and nothing else.  I called right away (mid-august).  It was literally just fixed a week or so ago (end of October).

In general, the delays in fixing their mistakes later in the process and the lack of communication throughout the process made me have a very bad opinion of this company.  We were given an estimated completion date of 6/14/11.  There were a couple of weeks of delay on our part picking colors, but that is no excuse for the work not being completed until late October.  When I think back to Doug Sego sitting in my kitchen telling me he was going to treat this house like it was his own, I get upset.  The work got done, and I have checked over it a lot to get comfortable that it was done correctly.  But I shouldn't have had to make myself feel comfortable....that was their job.

Our issues have all been resolved, but as first time home-owners who had never needed a contractor before, we wanted to share our story so anyone considering them will know that they "don't treat every home like it is their own".

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Like thousands of other home-owners, we had hail damage to our roof and gutters this spring.  I called Sego in Mid-July, and Doug Sego came out the next day to inspect our roof, siding and gutters.  He was very thorough, and showed us the damage he was seeing and explained it to us.  He arranged to meet with t he insurance adjuster, and our claim was approved and we were put on their list.  Given how many roofs are being replaced this summer due to hail, I can't complain about the wait.  In Mid-August, John Dill came out to our house to pick up the insurance check and have us pick out shingles and sign the contract. To our very pleasant surprise, he explained that Sego would "eat" our $500 deductible and our new roof wouldn't cost us a cent.  This is their standard practice, at least for this summer.  John told us it would be about two weeks before they started.  A small crew came out on Friday, September 2 and began the work.  Our roof is very, very steep, and they worked until dark to get roofing felt on the half of the roof they had torn off.  The next morning a 3-man crew came out and began work.  Mid-afternoon, Doug Sego came by to see how it was going.  He was clearly not happy -- he told us that because of the pitch of the roof, he had written it up as a 10-man job to be done in a day and a half, and he apologized that the job was taking so long, particularly on a holiday weekend.  He immediately got on the phone and got more men out to help with the job and, with thunder rumbling in the distance, he made sure they finished shingling the first half, and got felt paper on the other half and got it ready for potential rain.  Doug and his wife Julie spent an hour themselves cleaning up our deck and yard so that rain wouldn't make a mess of things and so that the final cleanup would go more quickly.  Sunday morning , a five-man crew returned and by mid-afternoon they were finished.  They cleaned up so thoroughly you would hardly know they had been there.  All the way through the job, they were polite and extremely careful with our landscaping and patios, and except for the noise involved with roofing, they were quiet, especially compared to some of the other crews who had worked in our neighborhood.  So, all in all, it was a pretty good experience, and we will definitely call Sego for other jobs.  

Overall, they did a good job. They did a top notch job on the roof. I was amazed by how clean the yard was when they were working on my yard. I think I have only found two nails since they worked on my house. I would highly recommend them. They put a screen mesh over the intake part of the tile, and that came apart. They were supposed to bring in another piece, but they have not responded to me by completing this. For the work they have done, I would recommend them.

Crew arrived on schedule and was very professional. Mr. Sego was very knowledgable, friendly, & prices were very competetive. We selected his company out of 4 estimates. We ended up with alot better 3 dimensional shingle and warranty for alot less then the other 3 quotes, which were for 3-tab shingles. Job was completed as promised in one day. We have additional work to do on the interior as well as gutters. More reviews to come when those projects are completed, but as of now we are extremely satisfied and believe we got a great deal and will use his services again! Outstanding!!!

A friend referred Sego construction. We called Doug Sego, he came out and quoted us the next day. Because he was very infromative, we decided to go with him. He found things on our roof that other companies had missed and this enabled us to make a claim to our home owners policy. He came back out when the adjuster came. He handled all the paperwork with the ins. co. The work was done promptly after approval. The roof and chimney were done in one day. He was very friendly and the experience was very pleasant.

I called for an estimate and received one the same day. I had received one other estimate, and Sego's was exactly half the total of the other, for the same work and a longer warranty. He was hired and performed the work. He did an excellent job. I must also note that the home in question is in excess of fifty years old. The exact brick color could no longer be found yet Doug mixed them up to make it look great anyway. Great job!