TWO GALS & A MOP

"IN RESPONSE TO THE MEMBER'S COMPLAINT, MY MOTHER AND I ACCOMMODATED THEIR REQUESTS FOR A ONCE A MONTH CLEANING. THE FIRST TIME WE CLEANED, WE CLEANED ALL WINDOWS, FANS, BASEBOARDS, WINDOW SILLS AS WELL AS GENERAL CLEANING. THE MEMBER WAS DUE TO HAVE HER BABY THE FOLLOWING MONTH. WHEN WE RECEIVED A CALL FROM THE MEMBERS AND ASKED US TO ACCOMMODATE THEM FOR A "SPECIAL TIME" TO BE CLEANED, WE UNDERSTOOD THAT THEY WERE HAVING COMPANY DUE TO THE BIRTH OF THEIR BABY. MY MOTHER AND I TOLD THEM WE WOULD "FIT" THEM INTO OUR SCHEDULE, AS FRIDAYS ARE OUR BUSY DAYS. WE RECEIVED A CALL FROM THE MEMBER STATING THAT THERE WAS FUZZ UNDER THE MAGAZINE HOLDER IN THE SMALL BATHROOM AND THE CLOCK IN THE LIVING ROOM WAS NOT DUSTED. THESE TWO ITEMS WERE ALL THE MEMBER NOTICED NOT CLEANED ADEQUATELY. MY MOTHER AND I RE-CLEANED THE ENTIRE HOME. HOWEVER, THERE WAS NOT A CLOCK IN THE LIVING ROOM TO BE CLEANED. WE CAME OUT THAT SAME DAY TO RE-CLEAN. ON THE THIRD VISIT, WHEN WE ARRIVED, THERE WAS A "LIST" OF ITEMS THEY WANTED CLEANED EVERY TIME WE CAME. AS WE EXPLAINED TO THE MEMBER, WE ROTATE THE FANS AND BASEBOARDS ON AN EVERY OTHER CLEANING, AS THESE ITEMS DO NOT NEED AS MUCH ATTENTION AS THE REST OF THE HOUSE. INSTEAD OF TAKING THEIR MONEY, WE DECIDED THAT PERHAPS THE WARNER'S WOULD BE BETTER OFF FINDING A CLEANING PERSON WHO COULD DEVOTE MORE TIME TO THEIR SPECIFIC NEEDS, AS WE DO NOT HAVE THE TIME TO WASH WALLS AND OTHER ITEMS THAT SHOULD BE THE HOMEOWNER'S RESPONSIBILITY."