ShelfGenie

They did poor work. The actual product was good. The installation was very slow and was actually done inaccurately. They put a whole side of the shelving at an angle. They ordered the wrong size of drawers so they came to install them and they weren't the right size. When they came in, they installed them incorrectly. They had two go's at fixing one of them. The guy was an owner operator and he just didn't have a clue and he was so slow. They had to come back multiple times to fix things. In the end, I called the main company and they had to send someone else to finish the project. They were also very expensive. The product was good, but he was not competent to be installing them. I would never use him as a contractor again.

We discussed pull out shelves for my pantry and under my sink.  I decided to go with the top of the line so they would more closely match the colors of the shelves I already had.  The price was high, but I thought it would be worth the quality. Unfortunately I was wrong.
One drawer had to be reordered, because there was a crack in it and the replacement drawer still has a chip. I also noticed another drawer has two small cracks.  It didn't seem worthwhile to replace it again or ask to have the other one replaced.  They are just not quality drawers.  The quality control on them is not good either or the manufacturer would not have sent them.  Even though the drawers were supposed to be high quality, they are not made well. 
I do love using them.  I only wish I had gotten the quality I paid for.

The intial sales person was very personable and did not give us pressure to add more to our order. The installer came out before putting through the order and had to correct some intitial measurements, but again was professional and knowledgable. The slide out shelves were installed quickly and neatly.
We have LOVED the functional improvement that they have brought to the kitchen. It should be noted that they don't increase storage space in a practical way because previously we had things stacked and shoved this way and that way. With the slide out shelves, we can't stack things in a crazy way. We cleaned out many non-used items, but now find it easier to get to the items we have.
After our kitchen remodel, this remains one of my favorite purchases.

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Genie came out installed a great system, They were very pleasant and came to our house for the estimate.  It was a very good experience

The lady that represents ShelfGenie also owns Elite Home Concepts. Everything was great. The quality of work was great. They were on time. The price was a little high, but the work was good.

Received Shelf Genie information at the Indianapolis Home show.  Made an appointment with Rick to discuss Shelf Genie and what it could do for my pantry.  Rick came on time and brought example shelves.  We discussed my needs and I selected the "classic" version.  I am very disappointed with the results.  1) I have less room in my pantry than I did prior to installation, 2) Three of my old shelves were re-used as the "base" by stripping them off the wall [which we discussed], in addition two "new shelves were installed,  and 3)  I had to caulk and repaint my entire pantry [which was not discussed] due to the fact that stripping the old shelves from the wall made a mess.   As stated, I am very disappointed with the results and I would highly recommend prospective clients do due diligence.