ShelfGenie

They did poor work. The actual product was good. The installation was very slow and was actually done inaccurately. They put a whole side of the shelving at an angle. They ordered the wrong size of drawers so they came to install them and they weren't the right size. When they came in, they installed them incorrectly. They had two go's at fixing one of them. The guy was an owner operator and he just didn't have a clue and he was so slow. They had to come back multiple times to fix things. In the end, I called the main company and they had to send someone else to finish the project. They were also very expensive. The product was good, but he was not competent to be installing them. I would never use him as a contractor again.

We discussed pull out shelves for my pantry and under my sink. I decided to go with the top of the line so they would more closely match the colors of the shelves I already had. The price was high, but I thought it would be worth the quality. Unfortunately I was wrong. One drawer had to be reordered, because there was a crack in it and the replacement drawer still has a chip. I also noticed another drawer has two small cracks. It didn't seem worthwhile to replace it again or ask to have the other one replaced. They are just not quality drawers. The quality control on them is not good either or the manufacturer would not have sent them. Even though the drawers were supposed to be high quality, they are not made well. I do love using them. I only wish I had gotten the quality I paid for.

An appointment was set up during the Home Show for Shelf Genie to give an estimate for sliding drawers in the kitchen, and to see if they could help with solutions for a blind kitchen cabinet and for modifying storage space in a work island. The appointed time came and nobody showed up. I called right away and reached Mr. Lyons. He apologized and said the schedule had gotten mixed up. He stated he had experienced this problem before with appointments set up through the Home Show. If there has been a history of problems it doesn't make sense to me why the problem hadn't been addressed. I was very disappointed, and he apologized. Another associate came on a Saturday morning, which was 3-4 days later. She looked at the area and gave an estimate for the kitchen island, but had to take measurements and check whether or not they could help with the blind cabinet. I waited about 10 days and finally called to check. She said they couldn't be of help with that particular cabinet. I elected not to move forward with the island, as the price was quite high and I hadn't investigated other resources. It is my impression that Shelf Genie would provide a good quality product, but the no-show appointment and length of time it took to get an answer make me hesitant to use this company.

The intial sales person was very personable and did not give us pressure to add more to our order. The installer came out before putting through the order and had to correct some intitial measurements, but again was professional and knowledgable. The slide out shelves were installed quickly and neatly. We have LOVED the functional improvement that they have brought to the kitchen. It should be noted that they don't increase storage space in a practical way because previously we had things stacked and shoved this way and that way. With the slide out shelves, we can't stack things in a crazy way. We cleaned out many non-used items, but now find it easier to get to the items we have. After our kitchen remodel, this remains one of my favorite purchases.

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I contacted them. I wasn't impressed with their pricing and never used them. It was $400 a shelf. It was so high I could buy new cabinets for what they wanted for the shelves. I would tell a family member that they're overpriced. They called me back twice even though I only contacted them once. They would not put me anything over the phone and then I ran into them at a home show and I was able to get a quote at the home show. It bothered me they wouldn't give me a quote and they wanted to come to the house and then they kept calling. They responded; they just drove me crazy. They never came out. I never made an appointment with them. I probably would not have to use them after talking to them. I didn't use them. I didn't like their quote. I wasn't going to spend that kind of money on it. We've downsized the house; I'm not going to invest a whole of money into it. I will probably find somebody that will do the work that I want eventually. I kind of put that project down lower on the list after dealing with them.

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Genie came out installed a great system, They were very pleasant and came to our house for the estimate. It was a very good experience

The lady that represents ShelfGenie also owns Elite Home Concepts. Everything was great. The quality of work was great. They were on time. The price was a little high, but the work was good.

Received Shelf Genie information at the Indianapolis Home show. Made an appointment with Rick to discuss Shelf Genie and what it could do for my pantry. Rick came on time and brought example shelves. We discussed my needs and I selected the "classic" version. I am very disappointed with the results. 1) I have less room in my pantry than I did prior to installation, 2) Three of my old shelves were re-used as the "base" by stripping them off the wall [which we discussed], in addition two "new shelves were installed, and 3) I had to caulk and repaint my entire pantry [which was not discussed] due to the fact that stripping the old shelves from the wall made a mess. As stated, I am very disappointed with the results and I would highly recommend prospective clients do due diligence.

The man who had an appointment to give me an estimate for putting in pull-out shelves in my kitchen didn't show up for either of the two appointments. I told him not to bother calling again as he was undependable.

He came to my home and brought a drawer so that I could see what their products were like. They also have a showroom that displays their products that I was able to visit. They are new to the Indianapolis area. I had seen a lot of advertisements for them so I decided to check them out. I really want a storage solution designed to work with my existing pantry. I was very impressed by them. Rick was very nice and punctual. He provided me with a list of references, which I really appreciated.