Bowden Home Service

"[member name removed]'s porch was much worst than originally thought with extensive rot. The more we took it apart the more problems occurred. I agree it did take longer than we originally thought as It was like exploratory surgery. I did amend the bill much to my own loss but it was not because[member name removed] asked me to as suggested by her. I have a policy of doing almost anything I must to make the customer happy which I did in this situation.I'm sincerely sorry she was unhappy and I bent over backwards to rectify the problem."

"1. Member was the sweetest person to work for until the last hour. I am flabbergasted at her attitude change and this report. If you read the last sentence of her report, in her own words she says, “I am awaiting a bill”. She complains at some length about the time spent and the amount of the charge, however she has not received a bill. How can one be “overcharged” until you receive a bill for the work? 2. My ad in Angie’s List says I do not do plumbing. However the faucets I explained to her, that even though plumbing is not my expertise, I would consider doing this for her. I put this off till last, however, I was “sent packing” by Member before I could do it. 3. The closet doors were 4 bi-fold doors per closet opening and there were 4 closets or a total of 16 doors. They were not hung backwards. They were paired different in each closet due to the fact that the doors were original doors and the guides in the tops and bottom had with much use become loose and the 3/8” holes were to large to properly accommodate the guides. By pairing the doors in different positions, new holes could be drilled where there were none already. Since the doors were now in different positions two of the four required a new hole drilled for the knob, and left two holes, though quite small, present from the original position. These I would have filled had I not been fired, by this dear lady, before I could do so. 4. Since the floors were carpeted and the new hardware was different from the original, some doors had to be cut off to fit. Even though the new hardware directions called for certain clearances I attempted to install them without cutting first. When it was evident they would not fit I had no choice to do otherwise. She was not home and could not be reached, and gave no hint she did not want them cut if necessary. 5. It is true that the doors were drilled in her kitchen with a low speed drill, however I swept up the loose sawdust from the floor with a dust broom and then brought in a shop vac to finish, at which point she told me she would rather I didn’t do so. 6.The following note was attached to the original estimate: *Estimated Time 20hr @ $45 = $900. This is only an estimate, I do not know the actual time. Most should be about right or less. #3 (this was for the hanging of the doors) is the most likely to be estimated wrong as there are so many unseen factors and it is something I don’t do often. The bill for the 16 doors was 14.5 hrsX$45.=652.50 less 6 hrs X$45 (-$270.)=Total Cost $382.50. (6.5 hours) You would think a customer would wait for a bill before complaining. This was for ½ hour more than the estimate that I said up front was probably an imperfect estimate. I think she got a pretty good deal. I hope she pays me ! The one good thing from this job, I didn’t have to crawl under her house and change those faucets. I wonder what a plumber will charge for that? Good luck!"