Gibson's Heating & Plumbing, Inc.

Very efficient and courteous and cleaned everything up. I would highly recommend.

Was good at explaining everything that was done and took care of my issues in a timely manner

David set us up with a brand-new HVAC system. He and his crew was polite punctual and pro. We are 100% satisfied. They went above and beyond our expectations. I highly recommend Gibson's Heating for all your HVAC and plumbing needs.

The technician looked it over, gave us an estimate of $1775 to $2426 (depending on which water heater we choose - standard, deluxe or premier). When I said that seemed high ( we had paid $700 for the previous heater installed about 10 years ago ) he said because of insurance costs things had gone up. Then he charged us a $59 service call. we agreed to that price but later that night cancelled the job and got it done thru Home Depot the next day. We paid $1250, which was still high but about $800 less than Gibsons. they were here less than 2 hours.

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They do excellent work which is why we continue to use them.

This was the first time we used them.  A prior company incorrectly installed the water heater.  We called Gibson, they came out and were able to correct the mistakes.  We haven't had any issues with the water heater in the roughly 8 years since.

They were punctual, able to complete the work, and did it on a Saturday to accommodate our needs.

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There's a trap to catch debris to catch water that's going through. They check the heat exchange on the furnace and check the coolant level as well.

I think overall, the price was probably reasonable and probably about average. In any event, as far as that goes, I think they've done really well. I think everyone that's came out, were employees. As far as the replacement, it was just for the heating. If you get a leak in the heat exchanger you end up getting carbon dioxide in your house, which is what you don't want, which is why I replaced it. This was a newer heater that was more efficient. It tries to take all the heat out from the exhaust. They had to have a special pipe that goes up to release all the carbon dioxide. The furnace came with a thermostat as well.

People tell you sump pumps are only supposed to run for about a year and a half but the sump pump ran for a long time. It ran for like 12 years from the time it was put in. I was here for about 11 years at that time. It's my understanding sump pumps are supposed to last a year and a half, maybe two years. The reason why I knew the sump pump wasn't working is I was wondering why I wasn't hearing the sump pump check valve for a while. It was bad too. I noticed I didn't hear the pattern anymore so I had them to come out and fix it. What I got is two sump pumps. One is electric. One is run by water. If the power were to go out or the plug got pulled or the first one got bad, the water would rise to the next one and the water would start the next one. It was nice that they had an option for a backup pump and it was kind of nice that the backup pump has an alternate point of power so there's no real single point of failure, so to speak.

When the water heater sprung a leak, I believe it was on a Sunday and the place was closed. The guy came out and couldn't really do much because everything was closed. They actually had the owner of the company come out and brought the water heater, so they did that at the worst time. They did it at a time when they were closed. A lot of companies might have said wait to Monday or something. I could have potentially taken a chance. When I say it sprung a leak, it was a small leak. It did make it to where you couldn't have really got water so I probably turned it off. I could have conceivably left it up and running and tried to do whatever, but they never suggested. They got it done and it was really nice. A lot of places probably wouldn't have done that.

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It took forever to get them here (days.) Worker had family issues and he was the "only one who could do the work." Drain overflowed again about a year later. Never felt good about the company (high pressure sales) or the work they did. Felt cheated.

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I would have given a 1 star rating but my wife said that the service technician (Colin I believe) who came to our home was very pleasant and professional. Our air conditioning quit working yesterday and I noticed the fan on the compressor had quit running. I manually got the fan to start by pushing it and figured the capacitor had gone bad. I would have purchased the capacitor on my own (about $15 online and a 5 minute job to do myself) and replaced it but I was going to be out of town so we called Gibsons who was recommended to us. They performed a diagnostic test ($79) and determined that the capacitor was bad as expected as well as a bad wire that needed to be replaced. The total cost came out to over $450. The technician could not explain why this cost was so high other than stating that they go by the "book cost" when the part likely cost less than $20 and took less than an hour of his time to replace the wire and capacitor. I understand the diagnostic fee, expense for the technical expertise of the technician and the upcharge on parts and would be happy to pay $150-$200 for this service but $450 is simply taking advantage of customers.

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Fantastic from the start.  The project manager came out on a Saturday and really listened to what I needed.  Then recommended several solutions.  I chose one solution and before he left I have a full quote in my hand.  After I notified Gibson's that I wanted to proceed, later that week they cam in with a full crew and had me completely installed in three days. Seven days after I signed the contract my system was installed and running.  What a great professional company and a great team to back it up!

Under service agreement they have been very professional, great responsiveness, and neat and clean. As a result as our great experiences we have also asked them to install a garbage disposal. Again very professional, great experience and NEAT and CLEAN. I would give them top ratings on everything.

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