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Total Comfort NWI Inc.
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Whether you need a simple cleaning or a new heating and cooling system to provide comfort in your home, Total Comfort NWI is your local professional. I often hear people say it’s not personal, it’s business. Well, business is personal. I started Total Comfort NWI on March 31, 2010, in the worst economy of many of our lifetimes. I knew there would always be a market for better furnace and air conditioning service. Thankfully I was right: we have grown slowly in spite of the recession. Today we are blessed to have the best customers we could ask for. I promise to our customers: No service call fee with any paid repair. We will provide a full diagnosis and provide you with repair options. Our goal is to provide you with choices so YOU can decide what is best for your home and comfort. I have worked for other local companies in the past and it feels great to have the personal satisfaction generated by the way we do things. To know we actually helped people and didn’t just do what was profitable. I believe business can be so much more. I love taking my little girl to your house to trick-or-treat, and being invited to your child’s graduation open house. It is personal because it is MY business. Which would you prefer? I hope God blesses you as he has embraced me! Peter Katschke – Owner
Business highlights
Emergency services offered
15 years of experience
Services we offer
Air Cleaners, Air Conditioner & Furnace Repairs, Air Filter Repairs, Air Sanitizers, Dehumidifiers, Heat Pump Installations & Repairs and More!!! No Service Call Fee With Any Paid Repair. Call For Details, Heat Pump Repairs, Humidifier Repairs, Humidifiers, Thermostat Service, Whole Home Ionizer
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.760 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 20% | ||
| 0% | ||
| 2% | ||
| 2% |
Showing 1-25 of 60 reviews
Edward O.
Feb 2019
All went well they replaced two systems for me one at my house and the other at my mom's arrived on time and technicians were very professional and polite got the job done in a timely manner and provided help with how to use the new thermostat overall very satisfied I even had problems with my thermostat just this past month and they came out and took care of it for me without hesitation ??
Maureen M.
Feb 2016
unknown
Jason N.
Dec 2015
unknown
Response from Total Comfort NWI Inc.
"It was great to meet you. Thanks for choosing us and thank you for the review."
Jorge A.
Nov 2015
Technician was very professional, courteous, and more importantly, very knowledgeable. He thoroughly inspected my furnace and took the time to educate me on the different components and how they work. He took the extra time to try to measure the Co2 levels in my home. All the work was documented in detail and I was thoroughly explained my options for possible service needs - but without pressure to try to sell me those services.
Response from Total Comfort NWI Inc.
"Thank You so much for reviewing us. It was my pleasure to serve you and Happy Thanksgiving! Pete"
Jodi W.
Oct 2015
unknown
Response from Total Comfort NWI Inc.
"I'll see you then [Member Name Removed], and thank you for taking the time to review us!"
Erma A.
Oct 2015
It worked out great!
Edward S.
Sep 2015
.
Carole D.
Jul 2015
Wonderfully. Pete is great. Very honest, prompt, and professional. I've recommended him to several friends. In the past he has serviced my furnace also. I've always been very satisfied.
Sandra R.
Jun 2015
They were polite. They cleaned up well after the job was done. I would definitely use them for all of my air conditioning and heating needs.
Neil W.
May 2015
unknown
Kellina A.
May 2015
Went well
Ruth M.
May 2015
It went okay.
Rosanne F.
May 2015
Technician was polite, nice, and on time.
Sandra D.
May 2015
See above.the provider cleaned the furnace using his tools.but first he inspected it to make sure that there were no other problems. After completing the inspection he recommended that we use a different model of filter for better circulation.
Cindy S.
Apr 2015
unknown
Leonard Z.
Apr 2015
I was most pleased with Angie's List and the affordable offer for this service.
The provider was on time, did the work completely and explained what he did and what I needed to do to maintain my furnace.
I would use this provider in the future. I appreciate Angie's List for making this available to us.
The provider was on time, did the work completely and explained what he did and what I needed to do to maintain my furnace.
I would use this provider in the future. I appreciate Angie's List for making this available to us.
Cynthia G.
Mar 2015
He came to look at air conditioner, of course his was only an inspection and he came up with many things that needed to be done. He then wrote me up a quote, but bc he was new was not sure what was involved in all the package services. He also did not have any brochures left regarding this package service. I decided to purchase the one part he suggested I have, and no one ever returned my call! I must admit this put a sour taste in my mouth regarding and "inspection" deals.
KOREN K.
Mar 2015
unknown
Karen D.
Mar 2015
I purchased a coupon. Very good. He was wonderful. It was a wonderful deal. He did what he's supposed to do. He came when he's supposed to come. It was fine.
Dennis C.
Mar 2015
Service tech. arrived on time the day of appointment and he was very friendly. He started his inspection and was pretty thorough but to my surprise he found a cracked heat exchanger so all cleaning and inspection stopped there, as per the law he couldn't do anything further. Very glad he took the time and found a major problem but can't comment on the cleaning part of his visit as nothing was cleaned.
Response from Total Comfort NWI Inc.
"Thank You very much for taking the time to review the service we provided. I would however ask that you review your Angieslist Big Deal Purchase, as the service you purchased does not include a cleaning. Please let us know if we can help you any further. Pete"
Douglas H.
Feb 2015
Pete the service tech contacted me by phone 30 mins. before showing up on time to confirm that I was there and this time was convenient. He was very professional and went thru the steps he was going to take in evaluating the furnace. The process took 40 minutes or so, and he was very helpful during, taking time to stop and answer any questions I had.
When he was done he explained the concerns that he had regarding the furnace, and gave me some ballpark estimates on what prices would be on those listed repairs, and on a new system as well, as this on is over 20 years old. He was not pushy in any way and I felt completely confident that he was knowledgable in what he was saying.
I would have no problem whatsoever recommending this company to family or friends, and will use them if we decide to move forward with this furnace. I was very pleased that I got the tuneup package from Angie's List.
When he was done he explained the concerns that he had regarding the furnace, and gave me some ballpark estimates on what prices would be on those listed repairs, and on a new system as well, as this on is over 20 years old. He was not pushy in any way and I felt completely confident that he was knowledgable in what he was saying.
I would have no problem whatsoever recommending this company to family or friends, and will use them if we decide to move forward with this furnace. I was very pleased that I got the tuneup package from Angie's List.
Vickie E.
Feb 2015
Upon inspection of my furnace, I was told by the Total Comfort technician that I had a cracked heat exchanger. He showed me the spot of the crack and I commented to him that it looked like a spot of rust rather than a crack. He said he didn't have the proper tool with him to show me the crack close up but it was definitely there. He proceeded to disconnect my furnace per company policy due to the danger the cracked heat exchanger posed and provided me with a quote for a new furnace. I told him I wasn't committing to a large investment until I had someone else complete another inspection and I turned my furnace back on. A couple weeks later I had another company inspect my furnace and they took the furnace apart so they could reach the spot referred to by the Total Comfort technician. A brush was used to clean the rust stain away and NO CRACK was found on the heat exchanger. The technician inspected, cleaned and made a couple minor adjustments to my furnace and told me it was in good working condition. All was done at a very reasonable cost. I will never call or refer Total Comfort to my friends or family; the money I paid for the inspection was no bargain since it prompted me to pay for a second inspection and also the undo worry about my furnace I encountered while waiting for the second opinion. I will also be very skeptical about promotions sent to me from Angie's List.
Response from Total Comfort NWI Inc.
"We have trained rigorously and have been certified as heat exchanger experts by Heat Exchanger Experts Inc. We are not aware of another company in NW Indiana that carries this certification. When we met I offered to meet with this other contractor and your brother to demonstrate the crack free of charge. The particular model of furnace you have has an incredibly high failure rate. So high in fact the replacement heat exchangers are of a different design.When I brought this to your attention it was to offer a repair with a manufacturer warrantied part with you only being responsible for labor. Would a manufacturer eat a several hundred dollar part that was not failed? You said you would not repair it which is why I quoted the replacement. We did not disconnect your furnace. We turned it off in compliance with the National Fuel Gas Code. This is not our company policy, its the law. If the contractor giving the second opinion were qualified to do the inspection they would have confirmed this. I am very disappointed we received an "F" for being more knowledgeable and honest but I have to maintain my commitment to deliver excellence. Good luck with your furnace."
Heidi H.
Feb 2015
unknown
William S.
Feb 2015
unknown
John M.
Feb 2015
unknown
Licensing
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FAQ
Total Comfort NWI Inc. is currently rated 4.7 overall out of 5.
Total Comfort NWI Inc. accepts the following forms of payment: CreditCard
No, Total Comfort NWI Inc. does not offer free project estimates.
No, Total Comfort NWI Inc. does not offer eco-friendly accreditations.
No, Total Comfort NWI Inc. does not offer a senior discount.
Yes, Total Comfort NWI Inc. offers emergency services.
No, Total Comfort NWI Inc. does not offer warranties.