INDIANA FURNITURE

When the chair arrived it had the wrong fabric on it. When my wife reported it to the salesman he said she was wrong. He went though all the reason why she might be mistaken. He insisted that the fabric numbers matched. He didn't allow for any other possibility. His major concern was to make sure he wasn't to blame. My wife asked me to get involved since she felt as though she was simply being dismissed. I went to the store with the chair, had the salesman get the sample book out and compared the fabric to the sample. My wife was right, the sample and chair did not match. The manufacturer made the mistake. They made an offer reducing the price substantially. So this works out well but only because we were insistent not because of the professionalism of the salesman.

I thought that the work that was performed by Indiana Furniture was excellent. I was pleased with the salesman in that he didn't pressure us, and he allowed us to come back three times before making a purchase. I also was pleased with the delivery of my items and the manner in which they arrived in. I think this business was very comfortable to work with. I thought the store itself was a little cramped because there were so many floor displays.