ED WHITCOMB CARPET & TILE INC

This review might seem very mixed, because my experience was such.  Ed is an expert at what he does, and he is a very nice, professional guy.
The down side of my experience was dealing with a woman who may or may not have been his wife.  This woman works as a receptionist on the phone and in their showroom.  I can't ever, in 31 years of homeowing, think of a time that i had to engage with a  more rude, ignorant person. On the phone, she was very cranky and nasty. I could use other more accurate adjectives, but I won't.  I had go into their showroom one time, and when i opened the front door, I heard her yell "CUSTOMER" to alert her son that someone was there. 
I feel badly for Ed and his son, who really are trying to do a good job running a nice family business. I think they're afraid of her, and I really can't say I blame them.
This woman is an enormous detriment to this company.  In the future, if we were to use them again, I'd have to be guaranteed to have no dealing with her.

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We wanted to keep our business local, which led us to check out Ed Whitcomb. When we first went in, they set up for Ed to come measure the areas we were considering so we would know what price range we were looking at before we started picking materials. Ed was prompt in coming and doing the measurements. We then went in and he helped us match the bamboo to what we already had in other parts of our house. He also helped us pick the carpet we wanted for our living room. We had looked at the cost of everything and originally weren't going to do the master bed due to the size of the room and the cost. Ed then showed us a "short roll" of carpet that ended up costing 1/2 as much as the other carpet we had seen. In the end we chose to have the master done as well because it was such a good deal. They came out and in 3 days had installed all the bamboo and carpet. It looks gorgeous! We are very pleased.

All went well.

THEY WERE AN ALRIGHT COMPANY. THEY INSTALLED THE CARPET THAT I BOUGHT FROM THEM. I NEVER HAD ANY TROUBLES WITH THEM. THEY WERE ON TIME. THAT IS ALL I WANTED FROM THEM.

ED AND HIS HELPER DID A REALLY NICE JOB, EVEN THOUGH I THOUGHT THEY CHARGED A LOT. THE CARPETING LOOKS JUST AS PROFESSIONAL AS ANY OTHER JOB I HAVE EVER SEEN, AND IT'S GOOD QUALITY CARPET TOO.