WADSWORTH FURNACE COMPANY Inc.

I think they do things that other people can't do. I don't think there's another place in town that takes care of that UV bulb. They know the house. They send the same guy. They come prepared. They're clean, wear booties on their feet, clean up after themselves, and their vehicles are pristine. The price, quality, and professionalism are great. I would absolutely use them again in the future.

We would hire them again.

We had Wadsworth install a new A/C and heat pump. They were very thorough with the pre job inspection, more so that any other contractor. The price was well higher than all others but I don't mind paying a higher price for high quality work and initially that was what we received. The problems started when we tried scheduling our bi-annual service/maintenance that is mandatory to retain our warranty. The first occasion we called 3 times and were told someone would get back to us, no one ever did so I called Mike Sr. at home and that got the intended action started. The next time they made the appointment on our first attempt but then the did not show up when they were scheduled twice in a row. They didn't even call to cancel, we had to call them to be told they weren't going to make it. As i said before I don't mind paying more for quality, and I think $13,500 qualifies, but the after the sale service of Wadsworth is so sub standard I would not use them again nor would I recommend them to anyone.

We had a severe ice storm and we were watching the temperatures plunged and our furnace stopped working. They came out and the guy settled with our furnace and was not able to fix it. He said that he needed a part and he left and 10 minutes after he left the power went off and it was off for 3 days. They kept in touch with us through that time. Of course it was cold and they got the part but they couldn't put it in until the power came back on because they needed it. That was Tuesday evening that they left and Thursday at 3 o'clock our power came on and they came that night and were there for 3 hours working on it because they had to work on a lot of different things. They completed the work but there was one part that they didn't have and it was not essential except it was a safety issue. They went ahead fired the furnace up because we needed it to keep our pipes from freezing. They called back with the part a week later and came back out. I believe they did excellent work. Also while he was there out sump pump had stopped working and it started melting the sump pump in the basement. Their technician, the way he put it was talked to it with a hammer and it came back on. Both the primary technician and his supervisor; the supervisor actually came out because they were having difficulties. We have an old house and the furniture isn't as old but it has been flooded twice and there were multiple possibilities and issues plus before the furnace went out we had had a plastic burning smell in one of our bedrooms so we were concerned about that. They were very professional, caring and very careful to give us amounts. I believe they did their best and were concerned of course about the weather and our situation. They were dependable and persistent and went out of their way in difficult situation to help us out. I think they under charged us inadvertently and it was a very stressful time. Possibly we got more than we even bargained for. For their sake I wouldn?t tell people to look for that.

The service technicians actually arrived ahead of the time scheduled but only after contacting us by telephone to make sure the earlier time would be okay with us. They were reasonably careful not to track in the snow/dirt that was outside. As far as I could tell they performed the service well.