Poplar Roofing & Construction, LLC

"Poplar Roofing & Construction takes concerns from our clients very seriously. But there are simply so many inaccuracies in the above review that we as a company are very frustrated by these untrue statements and exaggerations. We are a roofing company. We first received a HomeAdvisor request for a roof estimate for this client, but were told upon arrival (before providing a roof estimate), that the customer wanted only gutters. We explained it best to wait for new gutters until after a new roof, whenever that might be. We were not aggressive in our sales practices. But the homeowner had just purchased the house, disliked the sun-faded gutters, and insisted on gutters before the roof. We accepted the job. To our knowledge, there is no roofing company in Terre Haute that uses their roofers to install gutters. Terre Haute has several seamless gutter companies, and we partner with the best - one that has been in business since the 1960s. We are upfront and clear about this to our clients. Because of the volume of roof work we do (many roof customers ask for gutters), our gutter partners performs as many as 5 gutter jobs a week for us. They are contracted to perform all our gutter jobs, just as a homebuilder might have his routine excavator or plumber. They are not a random "3rd party." And because our primary business is roofing, we rarely mark-up gutter prices or make anything ourselves on gutter jobs. We perform gutter jobs with our partner as a service to customers who want one-stop shopping. This client says he told 3 people how he wanted the gutter installed. At the time of gutter installation, he and his wife had only met or ever spoken to one of our employees. The initial dissatisfaction with the new gutters was that they were "hung too low" making the old drip edge (trim that draws water from the roof to the gutters) more visible. The homeowners said the old drip edge made their roof look old and unmaintained. The roof was old and unmaintained. And the wood decking under the roof was rotting, because the old gutters had been hung too high by a previous gutter company. When gutters are hung to high, they do hide the drip edge, but they also push up on the roof, causing roof problems. These customers bashed us for doing the work properly, without themselves understanding how gutters, drip edge and roofing work together to keep a house dry. Part of the above review is from that initial day. They asked us to raise the gutters back to their original height. We warned them against it, but they insisted. A few weeks later, they called us about the roof leaking near the eaves. This was because we had followed their request to hang the gutters high again - against our recommendation. We pulled up some shingles and were able to show them rotted wood and even holes in the decking that had clearly existed for years. The favorable review below from 2/27/18 explains what happened next, highlighting the homeowners' satisfaction with how we h"