Founded 1957 • With Angi since May 2010
Angi Certified
Service Provider Response
This work was completed after I discovered one of my guys lived near him. However, I have still not been paid for the work. I guess this C goes to him.Service Provider Response
Thank you for letting me know. I fired 2 people over this. Gutter cleaning isn't brain surgery. If you had called me, I'd have sent them back to out to do anything you wanted. This review is the first I'm hearing about any problem.Service Provider Response
I just found the pictures I took on October 24th which is the correct date, not November. Angie's List sets the price for the Roof Maintenance Deal at $99 and the contractor gets less than $66. While it does cover caulking a few roof penetrations, it doesn't include having the roofer go buy a bundle of shingles that matches the color and coming back at no extra cost. I used $10 worth of caulking to seal two pipe boots and the exposed nail heads where 4 shingle tabs had blown off. If the shingles had still been there, I would have nailed them down. When I came off the roof, I showed the home owner my before and after pictures. At no point was I invited inside her house to look at her ceilings. I'd have been happy to do this. As far as that goes, a home owner should know if anything has changed on their own ceiling. On October 28th I emailed a proposal for a new roof. I also gave her a price of $115 to replace the missing shingles. I charge $100 for a service call and $115 was a very low price. It's very disappointing to receive a D grade for something that only paid me $55, after using my materials to seal the penetrations. I also find it strange that someone would do this sort of review 2 days before Christmas and two months after a repair had been done with no mention of a leak or any roof issue that was unresolved. Dennis EllermanService Provider Response
While I do remember that some of her skylight flashing metal wasn't able to be reused and that we had to make flashing for one of them, I never got a call regarding a leak at any point in time in the last two years. I remember the flashing issue and know she had us back annually to clean her gutters. I would have thought any other roof issues would have been mentioned while we were at the house. I take all calls very seriously and would not have risked my reputation by ignoring a leak call. I'm not sure when she called me, but I didn't receive any calls regarding a leak of any kind. I honor my warranties and would have replaced the skylights and installed a new roof if I had known there was an issue with leaking. I did switch cell phone numbers with my granddaughter a while back, but I'm not sure what number was called. My office phone never got a call about a leak that wasn't returned. If one of my customers has a leak, I can't sleep at night until it's resolved. This has completely taken me by surprise and my Angie's List track record speaks for itself. I always do what it takes to maintain and solidify my reputation. - Dennis Ellerman