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Founded 1969 • With Angi since August 2010
51711 Emmons Rd
South Bend, IN 46637
Service Provider ResponseWe received a call from [Member Name Removed] stating she was out of water. Our service tech went out immediately and diagnosed the problem with the pump, repaired it and got her well and pump working. Due to the age of the well and other issues with the well it was determined she needed to replace the well. She was given an estimate for the new well and she was billed for the repairs to the pump. As far as the estimate goes, every job is different, so if someone looked and the job and saw a different way of completing it that could explain a difference in pricing. I tried to contact [Member Name Removed] to talk about the issues but was unable to reach her. I would like her to call me so we could talk about her issues and so we can improve in the future. We do pride ourselves on high quality service and the best materials at the lowest prices. I'm sorry [Member Name Removed] had a bad experience. We will continue to try to improve our service and professionalism. Sincereley, Tim Maurer, V.P.
Service Provider ResponseUnfortunately, we have no record of him every calling our office. Both the secretary and service manager keep call books for every call that comes into the office and neither can find any record of him calling. If for some reason he did get a hold of us and we failed to call back we would like to apologize, but again, we have no record. We strive to keep our customer satisifed and happy. On occasion our service manager will answer a phone call while driving down the road but he is very good about writing down the information in his call book and calling the customer back when he gets to the office, or first thing the following morning.
Pumps,Pumps,Pumps-Service & Repair,Water Well Drilling & Pump Contractors
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Maurer Well & Pump Service Inc is currently rated 4.8 overall out of 5.
Maurer Well & Pump Service Inc is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Maurer Well & Pump Service Inc accepts the following forms of payment: Check, Visa, MasterCard, Discover
Ask Maurer Well & Pump Service Inc for details on free project estimates.
No, Maurer Well & Pump Service Inc does not offer eco-friendly accreditations.
No, Maurer Well & Pump Service Inc does not offer a senior discount.
No, Maurer Well & Pump Service Inc does not offer warranties.
Maurer Well & Pump Service Inc offers the following services: Pumps,Pumps,Pumps-Service & Repair,Water Well Drilling & Pump Contractors