GreensKeepers Lawn Care

"(removed member name) received his first application on April 28, 2014. Our applications are done every 6-8 weeks, if we do them closer together than that the possibility of burning the lawn is higher. On May 12th he called to let us know that he still had some dandelions and asked for a Free Service Visit (which is offered to every customer at no charge). We went back to his home on May 14th and reapplied weed control for the dandelions. His next regularly scheduled application would've been due around June 1st, but because we had just been there on May 14th that pushed his regularly scheduled application back a few weeks to avoid burning the lawn. On June 26, he called to complain that he had a lot of brown spots on the lawn and was very concerned and asked that someone come to his home the next day. We went back the next day at his request and the technician found that his lawn had some type of disease causing the brown spots, which (removed member name) refused to believe that he had any lawn disease. (We are not in the practice of selling services that are not needed, unlike some lawn care companies may do, that's no way to do business) It could've been grubs, drought stress, insect damage - such as sod web worms, or even dollar spot. I'm not sure what happened between June 27th when the technician was there for his 2nd free service visit, and I don't know if the tech sprayed anything on the lawn that day or not but we went back out on July 11th to apply the next regularly scheduled service. (removed member name) cancelled service on July 16th, stating that he was not happy with the results of our services. He also denied that we were there on July 11th. He refused to pay for the 2nd regularly scheduled service, even though we did do the work! We sent several statements to him requesting payment for services performed but he refused to pay so on March 19, 2015 the owner of the company wrote his balance off and we stopped sending statements realizing he was not going to pay the bill. We cannot stay in business with customers refusing to pay for services performed. I apologize that his lawn wasn't in the condition he wanted it to be in but he barely gave us a chance to get it in great condition, especially if it has disease. When we get a new customer that has not had lawn care service done and their lawn is just recovering from the harsh winter we had in 2013 and the remaining few months of the winter season into 2014, it takes time to get a lawn in pristine condition. It takes more than 1 or 2 applications, and the weather has a role in it as well. If the weather is rainy or hot and dry it takes a toll on lawns, especially if they have not been regularly serviced year after year. You can't expect results over night, it takes time to get the lawn in the best condition it could be in and he just didn't give us the time needed. I am sorry that we lost (removed member name) as a customer and that he was not satisfied with our services but this is 1 dissatisfied customer out of hundreds of happy customers."

"I am sorry they're unhappy about the fertilizer granules being left on the driveway, however if they ask us to blow the driveway or sidewalk off the techs are able to do that. We just need to be asked so we know. If they did ask and it wasn't done, then it may have just been accidentally missed by the tech."