BOB FRAME INC

Punctual, professional.

Drain runs fast now.

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I got an appointment first thing in the morning (8am), because otherwise there was no time frame for when to expect them - they were just going to call me sometime that day when they were on their way. I found that pretty frustrating.
Otherwise, it went pretty well. They sent two guys, who were on time, called before they showed up, and seemed to have a good array of tools to deal with any situation. They were reasonably friendly and didn't take very long.

My First call was yesterday after calling another company that was booked.  They recommended Bob Frame Plumbing Service. Bathroom sink faucets were leaking.  Bob Frame Plumbing thought that they probably wouldn't be able to get to it yesterday, but would try.  They promised today.  
Today:  The office called to say the plumber was on his way, called again when he had been called to an emergency to assist one of his partners.  The expected duration of the delay was given and we were called again when he was heading our way.  He arrived, assessed the problem, had his tools and parts to repair the leaking faucets.  He was done within the hour.
Pleasant professional man.  
$125.

My appt got skipped. I was told they would be the next morning. I called at 11:30 and they didn't know anything about me. Told me I would be next on the list took three more hours for someone to come. They didn't have the part needed and had to go get it.

they were clean and professional

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Prompt, professional and quick.  A little pricey but plumbing issues usually are.

I would have rated the responsiveness as an A but there was some confusion on when they were going to come out.  I called them and Leslie immediately acknowledged the scheduling conflict and moved us to the top of the list.  I would highly recommend them.  However, understand that they might not be able to come on the same day depending on their work load.

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The provider quickly arranged a visit with my tenant at this rental property, which was nice so I did not have to play the middleman. The provider came to house to repair the faucet, however could not fully complete the repair in one visit because they needed to turn off the main water valve from the City. After several days the City repaired their valve and the provider returned to complete the task. A new spray nozzle was to be installed but the provider did not have a drill on his truck to drill the sink hole bigger. They said an additional $100 service charge would be required for that. I declined to have this completed. The provider completed the rest of the job quickly. 18 days later the provider still has not called to collect credit card information for payment. A phone call was placed on 8/19, however they were closed at 4:25pm.

On the Saturday before Christmas, my wife was cleaning up after dinner and our kitchen drain became plugged and the garbage disposal stopped working.  I did some basic plumbing but the clog was way down in the pipes.  I called Bob Frame around 7:00 and got their answering service.  A plumber called me in less than a half hour.  He explained that they were on double overtime and that it would be $280 per hour, and suggested I might wait until Monday if cost was an issue.  There was no way we could wait until then to use the kitchen so we just decided to bite the bullet.
The plumber was at my house within the hour.  He was very clean, even wearing special booties over his shoes. He quickly fixed the blockage and got the garbage disposal unblocked and working too.  The whole job took about an hour and he did not charge us for travel time. He was very polite and professional.   I will definitely call Bob Frame the next time I need a plumber.
I gave the price a B just because it was double overtime!  But it was a Saturday evening, so what can you do?

This company was referred to me by anther plumber who did not have the equipment to do the service. Initially everything went great. They performed the service as request, my tenant was very happy with the outcome. The company was unable to roto-root the house drain and referred me to the City to determine if there was a blockage in the sewer main.  The problem with this company came in that they took nearly 1 month to send me a bill. I applaud them for taking the time to consider that they were not able to completely fix the problems at my property, but timeliness could have been much better. 

The saddle valve had become stuck in the "on" position.  My attempt at making a repair only made the problem worse.  I originally called another company, but they were busy so they referred me to Bob Frame.  They sent someone out within a couple of hours and he advised me to replace the saddle valve with a proper shut-off valve.  (This was in accord with numerous internet articles that I had read -- professional plumbers consider saddle valves to be unreliable and won't install them.) The work was excellent and was done quickly.

Had the main line to the sewer back up on me. A real emergency was on
our hands. I called Bob Frame around 4:30 pm and the guys showed up
around 10 pm that evening to clean out the drain. I had called a couple
other companies and they wanted me to wait until the following
afternoon. Not with Bob Frame they know how to take cake of their
clients. It took them about an hour and a half to clear up the drain. Awesome job

The plumber arrived on time and did a great job!  He was very helpful and friendly, and wore shoe covers.

It went great. This was my first time having to call someone to my house, and I was nervous about the experience. They were professional, quick and willing to explain everything they were doing
When they arrived, they asked a few questions and got right to work. The drain specialists came up a few times to explain where they were in the process, asking permission to walk through the house and access the bathrooms as needed (for doing the work, not using). The plumber was friendly, making small talk but always with his focus on the task at hand. I had a few "extra" questions that I thought might be related, and he was quick to answer.
I have had to call Bob Frame a few times since (for different problems) and had the same positive experience (though one time, I'm pretty sure that the plumber was just looking for things to do b/c he fixed the problem in about 20 minutes when he had expected two hours of work...this was annoying, since I was paying for the additional 1.6 hours, but he did give me some useful suggestions).

The pilot light in my water heater went and after one successful attempt, would not relight. Then I smelled gas. The water heater was rusted out, and when I bought the house, the inspector told me I'd probably have to replace it soon. I called Monday morning and Bob Frame was ready to send someone out Tuesday morning, but that didn't work in my schedule, so they sent someone out at 9:15 a.m. on Wednesday. The scheduler told me exactly how much it would cost and what the cost would include.  I had to leave for work within an hour of his arriving (it was slightly later than I expected), but since the job was going to take three or four hours, and this was the fifth time I've used Bob Frame, I left Scott to do his work and returned at 12:15 to pay and wrap up the paperwork. He was ready to go, the area he worked in was clean, and I've had no problems.

Could not have been better..

I liked the fact that they were very professional and they knew what they were talking about. I spent about $500 for their services. They do good work, but the problem is with their cost. I wouldn’t use them again just because of the price. That’s why I went with another company.

He is the most expensive plumber in town. I use one that doesn’t charge a fee to come to our home. He is a good plumber.

Since we live in the county we have a water pump and a septic system.  When we have problems we contact a plumber immediately since we want to maintain a balanced working system.  We noticed water accumulation in our lower level and called Bob Frame Plumbing.  They worked to open our floor drain and then tested the flow by filling our washer and emptying it.  As they filled our washer they noticed how slowly the water entered and how often the pump came on.  When the workmen finished up they suggested we call the company which installed our pump and if they were unavailable, we were given the name of another company with which Bob Frame Plumbing works.  Our pump was tested and reset and we are grateful to the Bob Frame workmen who recognized we had an additional problem.

It was a big job and so far so good.  We've used them quite a bit for years.