PEOPLE'S HEATING & COOLING

"Member, I'm sorry you feel our company gouged you. But let's look at the facts. 1. You called on a holiday weekend and our company was at your doorstep in less than 2 hours on day over 90 degrees. Which is a fast response. A. You told us your "regular heating company" took the holiday the weekend off. B. We work 24/7/365. So we can repair your system when it fails on 90 degree days as well as sub zero in the wintertime. 2, If your capacitor was less than a year old, then your "heating company" should have taken care of it under warranty. A. The burnt wiring was repaired in the same charge as the capacitor. 3. Most if not all heating contractors sell refrigerant by the pound, not by the ounce. A. We feel that $48.60 per pound with labor and sales tax is a reasonable price. With a maintenance agreement its $38.88 per pound. 4. Member, you were told when you called in the service tech would collect for the call when the job is completed. Not 10 days later."

"Thank you so much for your positive feedback. If you ever have any questions or problems please do not hesitate to call us anytime. Remember with your service agreement, you have a 5 year parts and labor warranty on the parts we change."