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Fix It 1st Appliance Parts and Service

About us

Fix it 1st has now become one of the top appliance service partners among several home warranty companies. Over the years Fix It 1st has become home to several skilled professionals from dispatchers, appliance repair consultants, technicians, drivers, researchers and developers. Fix It 1st is an established appliance repair service company since 2009 and has recently added heating & air conditioning services. We have partnered with American Standard, which is the 2017 #1 rated heating & cooling brand amongst consumers. Our goal is to provide the prompt, high quality design and installation services, along with outstanding customer service and value. We offer affordable service contracts to residents living in Northwest Indiana and the south suburbs of Chicago. Our nearly 10 years of experience, as one of the leading appliance repair service companies, has allowed Fix It 1st to easily transition to the heating, ventilation and air conditioning industry (HVAC). We believe in professional workmanship, quality customer service and are here to help you! Heating & air conditioning systems are regulated appliances requiring expert maintenance to properly function at the best rate of energy consumption. Let’s face it — repairing or replacing your furnace or air conditioner can be a very costly and frustrating process. Take it from our philosophy: before you throw it out...fix it first! We provide a full range of repairing and maintenance of heating and cooling systems. Fast, efficient, and always with the highest quality service, you can depend on us to fix your air conditioner or furnace. We understand that time and cost are crucial so we strive to go above and beyond our client’s expectations.

Business highlights

28 years of experience

Services we offer

Fix It 1st, on appliances to detect or perhaps prevent future breakdowns. We also repair appliances that are not working according to the design type and function. Our team of specialist not only are trained to properly diagnose an operating issue. They are also prepared to explain ways and procedures to avoid potential recalls from occurring., repairs large home appliances, such as kitchen and laundry room appliances. We offer preventative maintenance service

Accepted Payment Methods

  • CreditCard
Reviews
4.618 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
0%
3
0%
2
6%
1
6%
Showing 1-18 of 18 reviews
Michael W.
Jan 2018
1.0
$100
when the repairman came out we explain that previous retirement and replace a thermostat twice but the problem persisted. I showed him pictures of how a pizza was being burned in the oven when cooked at the correct temperature for the correct amount of time. he tested the other looked at the pictures and said that the oven cannot be repaired and they would let the warranty company know that. The warranty company called me and said the repairman told them that we did not know how to use our stove. several calls the repair company to find out why the misinformation was provided to the warranty company have gone unanswered. even calls to the repairman are not returned.
Response from Fix It 1st Appliance Parts and Service
"Hi Sir, We do apologize for all miscommunication between you, our tech and the warranty company. The tech report was given to your warranty company. They informed us that another also stated that there was no known operational failure of the oven."

Cyrena T.
Jan 2018
5.0
Yes, I recommend this pro
$185
Fridge stopped working Friday night before New Year's holiday. Home Warranty Company was useless, so I had to make calls on my own. Read reviews online and was satisfied enough to reach out for help. EXTREMELY GLAD I DID. By day 5 with no fridge and the warranty company not returning my calls, Fix it 1st was able to come to my home the following day and fixed the problem in MINUTES. Even explained how to fix it ourselves next time & advised we could order parts from them. Extremely professional, timely, punctual, NEAT (repair man wore booties to prevent snow from getting inside), informative and very pleasant to deal with- from initial call to final interaction. I've already told people at work about the company!!! Can't thank them enough!!!
Response from Fix It 1st Appliance Parts and Service
"Thanks Angie member for such a detailed review about your service experience with our company. We are pleased to know that our 5 stars reviewers are providing feedback. Thanks again!!"

Sandra Y.
Oct 2016
5.0
Yes, I recommend this pro
I used the company to repair a gasket on my Samsung refrigerator. Overall, I am pleased with the service. We had a little issue with the part delivery. No fault of Fis It First but of the parts company. Tim, the repair technician came out. He assessed the problem.immediately. Tim went above and beyond by assisting me to get the food out of the freezer because I had just had surgery. He even helped get it downstairs to the other freezer. He was a godsend. He was also very professional and very polite. Stellar technician. Just awesome. Thea, who was my point of contact with the company was was awesome.. I was quite upset about the freezer ordeal but she kept me informed all along the way. She even got me to laugh. She and I communicated so much about the project, I feel like I have a new friend. She was always professional and concerned. I would definitely want to work with both Tim and Thea if I need services again and I would definitely recommend the company to others. Ms. Young

Anthony L.
May 2016
5.0
Yes, I recommend this pro
$250
unknown

JANE S.
Jan 2016
5.0
Yes, I recommend this pro
$60
Serviceman was running behind schedule, but called to let me know.  Clean, courteous serviceman.  Checked oven, confirmed he had part in his truck, called home base to confirm price before quoting me.  Installed new part and cleaned oven while testing it.  took less than 45minutes and got more service than expected.

Clara L.
Dec 2015
5.0
Yes, I recommend this pro
$75
.....

Jason V.
Jul 2015
2.0
$400
Three or four times they tried to fix the problem, but it went on coming out. Finally I called the certified dealer and they fixed it. 'Fix It First' put the new parts in but they did not fix the problem.They did not show up when they said they were going to.

Willie R.
Mar 2015
5.0
Yes, I recommend this pro
They were prompt. They were courteous. He knew his stuff. I couldn't get my door open for two months, he opened it in less than five minutes. He ordered the part and came back and fixed it.

Clara L.
Oct 2014
5.0
Yes, I recommend this pro
$75
My experience with them has been very positive over all. On the second call, to fix the refrigerator in my tenant's unit, a technician came out and did the repair. Two days later, my tenant informed me that the issue still persisted, so I called to inform them that the problem had not been corrected. My phone call was promptly returned, and they came out to fix the problem to my satisfaction, at no additional cost, of course. On the last visit to make this repair, I asked if the technician could also check out my front load washing machine. He quickly diagnosed the problem and completed the repair. This is the price reflected in this review. The only category that did not score an A from me was punctuality. I rated this a B because on each call, they did arrive on the later end of the time frame given...or even a bit late. To me this is not a very big deal since I am usually not in a hurry to go anywhere, but it is an area that they could improve a bit.

I am very impressed with their service and their commitment to doing excellent work. The technician was not only knowledgable and capable of completing the work well, he also patiently and thoroughly explained the problem and the solutions to me. I have now added their number to my contacts on my phone, and they will certainly be my go-to repair service providers for all of our appliances!

Eric W.
May 2014
5.0
Yes, I recommend this pro
$160
It was fast and easy for a cheap part which is why I feel it was overpriced. I know a service call ranges from $60-90 just to show up and that cost gets rolled into the repair cost. The part is only a ~$30 part and the work took about 15min. $100-$120 would have been more reasonable. The repairman Tim was very courteous and nice. He was very clean with his work as well. The company was really good as I called the same day in the morning and they called me right back with a time range. Repairman showed up within the time range.
Response from Fix It 1st Appliance Parts and Service
"The price of the part had increased. Oven parts fluctuate depending on type an season."

Charlotte Z.
Feb 2014
5.0
Yes, I recommend this pro
$150
Fine - recommended by a friend. Called, made appointment, showed up and did the job.

Patricia V.
Nov 2013
5.0
Yes, I recommend this pro
$50
I called two other providers, one was out of the area they worked on.
The other one wouldn't come out because I had a front loader and I live in a condo.
Fix It 1st came out the same day.The problem was that water was coming out under the washer.
I washed clothes a couple of days before, that's when I noticed the problem.
Nothing was wrong with my washer other than the water was still in the rubber part of the door.
Timothy was very professional. I'm extremely happy that I didn't have to pay a lot of money
for the repair.The service charge was reasonable. I will call them in the future for any repairs I need.

Kim W.
May 2013
5.0
Yes, I recommend this pro
$88
Read above-my overall experience was great!

Kevin K.
Feb 2013
5.0
Yes, I recommend this pro
unknown

Vicky W.
Feb 2013
5.0
Yes, I recommend this pro
$150
My dryer went out on Christmas eve, Fix It First got here within 4 hours and fixed my dryer. He saved me a lot of money. The price is very reasonable.

Glenda J.
Nov 2012
5.0
Yes, I recommend this pro
$175
Went well. I always expect the worst,but this went well.

Melissa B.
Oct 2012
5.0
Yes, I recommend this pro
$150
Washing clothes on a Saturday afternoon and the washing machine would not drain or spin. Called Fix It 1st Appliance and they came out within 2hrs. Technician diagnosed the problem within 5 minutes and provided an estimate which was reasonable. Machine was fixed and I completed my laundry that evening. The technician, Tim was professional, knowledgeable and fast.


Cynthia W.
Jul 2012
5.0
Yes, I recommend this pro
$75
We just wanted to let you know that Fix it 1st has wonderful, polite and professional service men. He was very knowledgeable and did a great job! thank you.

Licensing

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FAQ

Fix It 1st Appliance Parts and Service is currently rated 4.6 overall out of 5.

Fix It 1st Appliance Parts and Service accepts the following forms of payment: CreditCard

No, Fix It 1st Appliance Parts and Service does not offer free project estimates.

No, Fix It 1st Appliance Parts and Service does not offer eco-friendly accreditations.

No, Fix It 1st Appliance Parts and Service does not offer a senior discount.

No, Fix It 1st Appliance Parts and Service does not offer emergency services.

No, Fix It 1st Appliance Parts and Service does not offer warranties.