Doppler Internet

Absolutely horrible experience. Hired Doppler to build our website. Had to call several times to get it right. Owner Carl was kind of a bully when he was asked to do and correct simple things after the site was running or he would turn us over to someone who was completely incompetent. Very unprofessional. Once the site got launched it took several calls and email just to get a return call. Site did run fine but then a year later, it went without functioning pages for several weeks. Sometimes the site ran fine, sometimes it didnt. It was always a hit-or-miss. Found out from web searches after our frustration peaked that the owner ran his shop out of the Philippines and then later we got calls from his ex-employees trying to get my business. Also did some web searches and saw he ran several other web businesses that opened and closed which seemed very suspicious. Final straw was he was unresponsive to our needs with more site problems, yet he called recently claiming that he was going out of business and needed $245 to change services. Before we could respond our site went down. Sensed a total scam and got the feeling we were being held hostage. Terrible experience. Wish I could somehow sue him to get my $700 back, but its not enough to hire a lawyer. I hired someone else to rebuild our website which cost me another $1000.00. This guy is a Total "F" rating.

We contracted with Doppler to design our web site and paid an first payment to get started. The work began and even though it was taking longer than first anticipated they did finally get a working model to put online. Everything seemed to work well on the site except for the forwarding of emails from the site to any real email that we use or a new email system was not provided to us so we could get contacts from the new site (and that still does not work)... Not long after the site went live, we got a Cease and Desist letter and an invoice from a photographer regarding a photo that Doppler used on our site to illustrate we were from Arlington, TX.... It was a very slick looking picture of the Cowboys stadium.... THe photographer was claiming we used a copyrighted photo of his and even though we worked with Doppler to remove the picture immediately AND Doppler assured us that we would not have to pay anything once we showed it was removed, we are now in a legal battle with this photographer over the fees he is demanding.... Doppler has not taken responsibility for using this picture even though we may be on the hook for almost three times what we paid Doppler to build the web site to begin with. Now we have terminated our hosting agreement with Doppler and again even though we have paid $800 for the website, Doppler will not release the code to use so another person can host this site for us. Instead they want us to sign a complete release of claims and damages document in order to get what we have already paid for. Now we are having to incur legal expenses to not only defend the copyright claim but to now send a demand letter to Doppler to get the website code transferred over to a new host site. In total we a in the hole for $800 for the website, $2200 for the copyright claim, at a minimum of 1 client contact per week for 3-4 months at an average of $400 per client, plus a minimum of $500 in attorney's fees. That adds up to about $9k - $10K in losses