Comcast - Richmond

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We have three hi-def t.v.'s, so that costs extra. The service goes down sometimes, but it doesn't stay down for long. You can always call in and find out if your area was effected. It's a little pricey. Sometimes they're responsive. I just had a problem with them where I brought back a piece of equipment, then they waited six months, and I got a letter from them saying that we didn't return it, and we had to pay for it. I called and they said that didn't have any record of it. I couldn't find the receipt. A month later, I got an email saying that I got credit for the bills where I had to pay for that piece of equipment. So that's not great. It took them a while, but they cleared it up. They always come out when they say they are going to. The people who come out are professional. The people on the phone are not so professional.

i set up an appointment for an upgrade to include my landline phone in a bundle service for june 12 thursday. had to
juggle several appointments to make it. waited all day and nobody showed up. appt was from 12-2; at 1:45 i called to be
informed by rich that they had just left as i wasn't home and had left a message on the door. the way my apartment is set
up, 29 woodland is the main address, you have to go around to get inside to the apartments. there is a big note that tells
you this right at the door. i am on bedrest having injured my back and knees, but nonethe less had to go downstairs and
look for them, and there was no note on the door. rich promised a refund for all the days waiting. he advised me the
technicians had turned around and would be right back. i waited another half hour, nobody came. called again, was told
to be patient. another half hour went by, i called again and was told the technicians had all gone home. went back to
apartment and called comcast again. understand, everytime i calledthe wait time was about 20 minutes. this time i
waited for 45 and gaveup. i went online to try to reach somebody that way. the comcast website completely locked up
both my computer and my tablet. it would only to to the comcast infinity website asking me for an "e"number, whatever
that is. so this whole day was lost. understand i was calling from a cell phone and have to pay for all of these minutes,
and 2, i am connected to a medical service to call a paramedic if needed. i was dead for 16 minutes plus another attack i
don't know how long last year; so i was left without my medical backup.
i waited until later that night so i wouldn't have to wait so long and called again. I WAS PROMISED an appointment for the
next day between 12 and 2. PROMISED!. then rich called me back and rudely said my appointment was the 20th that was
it and goodbye. i called back, the woman said rich didn't know what he was talking about and not to worry, i had an
appointment for the next day. she PROMISED me.
FRIDAY comes around and again i wait all day; i called comcast AGAIN, they insisted i had an appointment on june 20. all
of these dates and times are a little confusing to me as i was very ill so im trying to be as accurate as i can.it ended up
with another PROMISE, A GUARANTEE that i would have an appointment the next day. it never happened. of course there
were SEVERAL phone calls involved. it ended up with victoria, who promised me that i would indeed have an appointment,
supervisors had approved it, not to worry. she gave me her number to call if there were a problem (we're at sunday now)
the number being 855-242-2894 x 31751. she promised me a $20 courtesy refund for the hassle. of course, after her
call another guy calls to tell me there is no appointment until the 20th. i immediately called back. i believe i got saya at
this point, please understand at this stage i'm very confused. she said please do not worry, everything is fine, she was
very reassuring. the appointment was set up, no problems. it was a little discouraging that the recording still reported it
as june 20,though. saya gave me this number, 016142714 and said if there were any problems just give them this
number. there was a samantha in there somewhere too who informed me if victoria said it would happen, it would
happen. she chastised me to be home, as it would be early morning, and it was a special appointment made just for me,
so please to honor it.
of course on monday, no appointment, same story. with the addition of some notation about a sunday appointment that
wasn't going to happen.
there was not one single phone call telling me these appointments would not happen. they were ALL calls initiated by
myself. the ONLY call was the one by rich where he hung up.
there is nowhere to complain to comcast online except chat. imagine going through this on chat? i wonder how long
THAT wait is!!!
i have been without my lifeline support, will be for a week. this is not a joke, it is life and death here. last time this
happened my clothes were cut off and they barely made it bringing me back. i'm lucky to be alive and without brain
damage. yet your company treats this so nonchalantly it floors me! i'm risking my life over a comcast appointment????
Not one supervisor has called me to explain or apologize or try to remedy. there is nothing i can do except change
companies, which certainly seems inevitable.

I've spoken to customer service at Comcast at Richmond both on the phone and in person and they've been fine. My service has never been interrupted, so I'm happy with them. Cable prices are too expensive all around, but the service at Comcast is fine. I'm expecting to keep using them in the future.

They provide a very good home service. I like the 24/7 help. They're not great but at least they're there. Comcast SportsNet is the channel that only they have and that's nice. The internet is fast. The picture quality is fine on the television.